Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 88

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

November 13, 2022

Dealership Rating
Employee Rating

I was well informed on what needed to be done and how much it would cost. These guys are the best! Thank you again! More

by shellbell60613
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 14, 2022

Family Hyundai responded

It's great to hear that Colin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

November 13, 2022

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It was a good experience. Very polite people at the dealership. Need people to answer the phones. More

by ZUK54
Service Price Transparency
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Recommend Dealer
Yes
Nov 14, 2022

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 12, 2022

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Great costumer service. Very fast and efficient. I didn’t have a appointment for an oil change and I was in and out in 2 hours. More

by Sgtjuniorswife
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Nov 14, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 12, 2022

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Employee Rating

I was misled to believe that this place would be better than world Hyundai but that is not true. We took my car back up there so they could follow up and the only thing that happened was the lady at the se More

by Beaniern72
Service Price Transparency
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Recommend Dealer
No
Nov 16, 2022

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 12, 2022

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Told service would take an hour or so. At almost two hours, I asked when it would be done, and was told it was already done. Sorry to have interrupted the service attendants conversation w More

by Daveb6413
Service Price Transparency
Workmanship
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Recommend Dealer
No
Nov 16, 2022

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 11, 2022

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Always get me in fast and get the work done quickly. Cozy waiting area and friendly staff More

by Nick Schmitt
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Nov 13, 2022

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

November 10, 2022

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Prompt service, everything explained as to what needed to be done, what could wait until a latter date. More

by Catmom
Service Price Transparency
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Recommend Dealer
Yes
Nov 11, 2022

Family Hyundai responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

November 09, 2022

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This was my first time in for service, I was taken care of almost immediately, the service member that helped me was very helpful, and when my car was done, all the work was explained to me, family Hyundai More

by lewisgrzesiak9464
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Al Pellizzeri, TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Joe Panici, Tom Salin

Nov 09, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 08, 2022

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Employee Rating

Tom, Crystal and all service personnel has been great and treated me with great respect and communicated with me exceptionally of my service needs . Service Mecanic’s always conduct a detailed inspection and More

by mrjbedolla0622
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin, Krystal

Nov 09, 2022

Family Hyundai responded

Thank you, James! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 08, 2022

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No problems at all! Great service. We dropped it off on a Monday and picked it up on a Friday when we returned from a trip! Very accommodating! More

by Gardon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Nov 09, 2022

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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