Colin Simmons | Page 76

Mike majors and his crew is top notch. We love the service department so much that we will only buy from Hyundai. Mike takes the time to talk to us and really listen to what we have to say We love the service department so much that we will only buy from Hyundai. Mike takes the time to talk to us and really listen to what we have to say. More

by greeneclan Verified Customer Verified Customer

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Great service representatives. Please upgrade your car wash service. Colin and Frank made the service request easy. Please upgrade your car wash service. Colin and Frank made the service request easy. More

by raybrown37 Verified Customer Verified Customer

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My experience at Family Hyundai was extremely smooth and hassle free. It was possibly the easiest process I’ve ever had while dealing with car issues. Thank you all so much! hassle free. It was possibly the easiest process I’ve ever had while dealing with car issues. Thank you all so much! More

by danielhavenwilliams Verified Customer Verified Customer

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Always a pleasant experience going to Family Hyundai, service was excellent and the service department people are always there to help. service was excellent and the service department people are always there to help. More

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I’m happy with this dealership because of the many professional employees that make my driving experience remain safe. professional employees that make my driving experience remain safe. More

by SMITHROLISHA Verified Customer Verified Customer

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Colin Simmons in the Service Department always provides excellent customer service. I appreciate him checking for any safety campaigns and getting my service scheduled quickly. excellent customer service. I appreciate him checking for any safety campaigns and getting my service scheduled quickly. More

by dfinley60 Verified Customer Verified Customer

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I do not plan on having further service done on my 2008 Santa fe after my experience at family hyundai. I was told that my service would be an hour to an hour and a half. At almost 2 hours I had to seek ou Santa fe after my experience at family hyundai. I was told that my service would be an hour to an hour and a half. At almost 2 hours I had to seek out someone to check the status. No one ever communicated that it would be longer and I was never informed on status even tho I gave my cell number for that purpose. When I spoke to the service manager Eric about thus he threw his service guy under the bus saying that it was on him to keep in touch. When I told him that a good manager takes responsibility, he got angry with me and basically said he managed too many people and he did not have time to make sure everyone was doing their jobs. I then asked him since I was going to be in the market for a new car being that my Santa fe was almost 15 years old why I would want to buy from family hyundai he responded "that's a good question". Well I guess I have my answer. I should add that Collin did call me after I left and offered a free oil change on my next visit. I have worked with Collin for many years while having service done at family hyundai and while I was not impressed with the lack of attention he gave me this time, I don't feel he deserved to be thrown under the bus. More

by MBERG Verified Customer Verified Customer

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They do a good job with the exception of when you call you can get a hold of anyone to make a oil appt! You have to go in person . Just good, would be excellent if they would answer the 📱 you can get a hold of anyone to make a oil appt! You have to go in person . Just good, would be excellent if they would answer the 📱 More

by TAYLORFAMILY41286 Verified Customer Verified Customer

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Everything was great, staff was thorough, and the service was super quick. Definitely would recommend. was super quick. Definitely would recommend. More

by cthompson0821 Verified Customer Verified Customer

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Fantastic customer service every time I am in the service department. Thank you also to Emily & the other ladies in the office as well! department. Thank you also to Emily & the other ladies in the office as well! More

by Chris Verified Customer Verified Customer

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