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2261 Reviews of Colin Simmons
April 03, 2023
We received exceptional care from Family Hyundai, especially from Mayweather Shorter. The process was simple and efficient. especially from Mayweather Shorter. The process was simple and efficient. More
by arnita1908
Verified CustomerOther Employees Tagged: Mayweather Shorter, Scott Lupo
April 03, 2023
Very friendly and helpful every time I go in. Always in and out within a hour. Always in and out within a hour. More
by OTISDUNSON
Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin
April 03, 2023
I’m very pleased with Family Hyundai, from sales to service they are the best. They treat me with respect and are attentive to what I have to say. I’ve been a customer for a very long time now. service they are the best. They treat me with respect and are attentive to what I have to say. I’ve been a customer for a very long time now. More
by SERGIOCALEROS
Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin
April 01, 2023
Colin is your most valuable contributor. I would give 10/10 stars on his customer service, professional attention, and most importantly his awareness. His ability to fairly problem solve w I would give 10/10 stars on his customer service, professional attention, and most importantly his awareness. His ability to fairly problem solve was the only reason I chose to continue the maintenance schedule here for our company. Would bring in company car for services. Oil changes seems to be the only thing this service station can handle. Scheduling is too far out for more complex work. I suggest having tiered scheduled services. When a car breaks down it’s not planned. So how is a person supposed to “schedule” maintenance. Came in for an engine coil and was told “it’s a month out to get services because we have take the engine out and diagnose.” A code reader already told me it was an engine coil after I had already changed plugs/ tune up/ wiring inspection and oil change. Went to McGrath in Chicago they took out the engine coil out like a Nintendo video game and replaced it in front of me in a few hours turn around time. Under warranty, no cost. We, as a company, decided not to purchase a Hyundai fleet solely because we could not find a reliable service station. Lastly staff inside the garage have the worst manners. Honking at me to pull into garage. Telling, not asking me, to pull away from garage when there’s a line. Sincerely, I dreaded coming to this knowing the customer service experience would have this as a part of it; Every. Time. What pulled us in, is your competitive pricing on services. Keep that up - we appreciate it!! More
by DENISSE.G.GUERRERO
March 31, 2023
Always satisfied with any service that was performed at Family Hyundai. I appreciate the free car wash service also! Family Hyundai. I appreciate the free car wash service also! More
by Jhalpin322
Other Employees Tagged: Michael Kratschmer
March 31, 2023
Very fair, didn’t take very long for my oil change! They called immediately to tell me my car was ready They called immediately to tell me my car was ready More
by ROCHE399
Other Employees Tagged: TJ Schmitt, Toni Ivanovic, Michael Kratschmer, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Tom Salin
March 30, 2023
Pleasant people to do business with. Only issue is not having the express oil change option readily available when needed. Most appointments are far from convenient Only issue is not having the express oil change option readily available when needed. Most appointments are far from convenient More
by rcallred
Other Employees Tagged: Tom Salin
March 29, 2023
I love my family hyundai always take good care of me and never have to wait long ❤️ 💕 never have to wait long ❤️ 💕 More
by vernellnorman
Other Employees Tagged: TJ Schmitt, Toni Ivanovic, Michael Kratschmer, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Tom Salin
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