Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 32

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

July 27, 2024

Dealership Rating
Employee Rating

Everything went well had a slow leek in my car they took care of it More

by MIKEHAMMAD7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 28, 2024

Family Hyundai responded

Thanks, Mike, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Jul 28, 2024

MIKEHAMMAD7 responded

Hope see u soon also everthingcwent well

July 26, 2024

Dealership Rating
Employee Rating

Kristi and Jerry are always a pleasure to do business with. They do not pressure you and always make sure you’re comfortable with your purchase. They showed me different models/options in the cars so I h More

by COLLEEN1222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 26, 2024

Family Hyundai responded

Colleen, Thank you so much for your kind words for Kristi and Jerry, and for taking the time to leave us this wonderful feedback!

July 25, 2024

Dealership Rating
Employee Rating

I made an appointment and they never serviced it until I said something after 2 hours! He waived the cost of the service but that's not the point. I wasted 2 hours sitting there! More

by ssdalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 28, 2024

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 21, 2024

Dealership Rating
Employee Rating

The worker appears to be cordial and courteous. Although the work done on my vehicle was time consuming I believe it was correctly performed. I also believe that a temporary vehicle should have bee More

by frankie_n_martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2024

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, Frankie, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 19, 2024

Dealership Rating
Employee Rating

Out in 40 minutes! !!! Very fine service. I always feel good about the service and the attention. More

by BLW43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2024

Family Hyundai responded

Thank you for your very kind review. Colin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 17, 2024

Dealership Rating
Employee Rating

My experience from making an appointment to waiting for the service to be completed was not great. I left several messages without a return call. I also had a very very long wait time on service day. Howev More

by Dinahjsmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 20, 2024

Family Hyundai responded

Dinah, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 11, 2024

Dealership Rating
Employee Rating

Great service. They always greet you with a smile when you arrive for service.. Very friendly people. More

by C Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2024

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 11, 2024

Dealership Rating
Employee Rating

The gentleman who helped me was wonderful, the valet took good care of my car. This service department is top notch. More

by mznettie40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2024

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

July 10, 2024

Dealership Rating
Employee Rating

While I believe they knew what the issue was with my car, I don’t believe I was told the whole story at the beginning of our discussions. Also they started off with a high estimate, followed by an option to More

by SKL509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2024

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 10, 2024

Dealership Rating
Employee Rating

Dropping off the car is always a nightmare. ..so crowded. Repair was fine. However, I really don't appreciate paying a credit card 3.5% fee on top of your $180/hour labor rate. You guys want a g More

by Andy Boyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , No clue

Jul 11, 2024

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Andy. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

...
32
...

Dealership Inventory (369 Vehicles)

new 2026 Hyundai SANTA FE HEV car, priced at $42,782
2026 Hyundai SANTA FE HEV
new
Shimmering Silver exterior
Automatic
All-wheel Drive
new 2026 Hyundai Elantra car, priced at $25,460
2026 Hyundai Elantra
new
Amazon Gray exterior
CVT
Front-wheel Drive
new 2026 Hyundai Tucson car, priced at $32,603
2026 Hyundai Tucson
new
Shimmering Silver exterior
Automatic
Front-wheel Drive
used 2023 Hyundai Elantra car, priced at $20,337
2023 Hyundai Elantra
used
Scarlet Red Pearl exterior
CVT
Front-wheel Drive
new 2026 Hyundai Kona car, priced at $29,150
2026 Hyundai Kona
new
Denim Blue Pearl exterior
CVT
All-wheel Drive
new 2026 Hyundai Venue car, priced at $24,631
2026 Hyundai Venue
new
Lunar White w/Black Roof exterior
CVT
Front-wheel Drive