Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 154

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

May 14, 2021

Dealership Rating
Employee Rating

He was vest nice and friendly but I was at the dealership for 3 hours and no Learning vehicle which was not helpful and I was Schedule to get a oil change on the last visit and it wasn’t Did More

by LASHON.SAIN1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Family Hyundai responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and we apologize for the long wait. We hope you'll give us the opportunity to serve you again and demonstrate Family Hyundai's commitment to great service!

May 13, 2021

Dealership Rating
Employee Rating

Short wait timeWorkers were friendly, courteous Waiting Short wait time Workers were friendly, courteous Waiting area was clean working vending machines NO COFFEE OR WATER IN WAITING AREA The restroom More

by vernice_thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

May 13, 2021

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 13, 2021

Dealership Rating
Employee Rating

Colin was courteous, professional and personable. Had my car serviced quickly and was on my way in no time. Always have a good experience at Family Hyundai. Thank you! More

by DKHURLEY3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 13, 2021

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 09, 2021

Dealership Rating
Employee Rating

Service was excellent and got everything taken care of and they made sure to communicate anything that differed from what they initially told me. Very professional. More

by tgmatrix77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 10, 2021

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 08, 2021

Dealership Rating
Employee Rating

Colin was wonderful as usual, polite and always helpful, he is more than 5 stars, He has great manners, and always respectful. This is my favorite dealership for service. More

by RRBOTTKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

May 05, 2021

Dealership Rating
Employee Rating

Great service! Even though it was exceptionally busy on the day I arrived without an appointment for an oil change and recalls, everyone was friendly from start to finish. Our service was done much quicker More

by FJC2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

May 05, 2021

Family Hyundai responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 28, 2021

Dealership Rating
Employee Rating

CAME IN FOR CHECK ENGINE LIGHT, AND ITS STILL ON I CAME INTO DEALERSHOP 3 TIMES AND THEY DID NOT FIX IT AND I PAID FOR SERVICES More

by trlewis1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 15, 2021

Family Hyundai responded

Hello, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

April 28, 2021

Dealership Rating
Employee Rating

Collin and Michael were wonderful They’re very helpful Collin and Michael were wonderful They’re very helpful it’s really nice being updated frequently while you wait Thanks guys! I really like getting More

by pcakes10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael. Not sure of last name

Apr 28, 2021

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Colin and Michael to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

April 25, 2021

Dealership Rating
Employee Rating

Great service. Very clean waiting room. The guys from the service was very helpful and knowledgeable. I appreciate the time they took to explain things. More

by bridgettr38
Customer Service
Recommend Dealer
Yes
Apr 26, 2021

Family Hyundai responded

It's great to hear that our service team delivered such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

April 25, 2021

Dealership Rating
Employee Rating

Knowledgeable, professional and friendly staff. I have been a customer for 15 years. Family Hyundai has done a great job through the years. Satisfied customer. More

by Martha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alcantar

Apr 25, 2021

Family Hyundai responded

Thank you, Martha, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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