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Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 114

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,263 Reviews
4.6

2,263 Reviews

Write a Review

2263 Reviews of Colin Simmons

June 03, 2022

Dealership Rating
Employee Rating

Can’t get oil change in less than a month. Service has gone downhill.No one answers phone. More

by ashleycollins885
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Mike Majors

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Jun 06, 2022

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 02, 2022

Dealership Rating
Employee Rating

Service was great but very expensive. A battery for a 2017 was about 200 bucks and the oil change was a it 50 bucks. I thought the battery should have been covered by the warranty. More

by donaldpugh64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 03, 2022

Family Hyundai responded

Thank you so much for your feedback, Donald. We appreciate your business and hope to see you again here at Family Hyundai. Please don't hesitate to reach out if you would like to discuss your concerns in more detail, we're always happy to help!

June 02, 2022

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Employee Rating

Service department was full could not make an appointment but I was willing to drop off car overnight. My brakes were bad. The got to job done same day. More

by MARVELMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Jun 02, 2022

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 02, 2022

Dealership Rating
Employee Rating

Was very pleasant employees and fast service checking in and out of the service department More

by DLLP0518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan

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Jun 02, 2022

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 01, 2022

Dealership Rating
Employee Rating

Excellent service, convenient knowledgeable. I am always notified of appointments and services in need of. More

by CINLAP4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Jun 02, 2022

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

May 29, 2022

Dealership Rating
Employee Rating

Always great service and pleasant people in the dealership. I wouldn't take my car anywhere els6. More

by JOHN_PUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Salin

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May 31, 2022

Family Hyundai responded

John, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 28, 2022

Dealership Rating
Employee Rating

Excelllan service the shuttle driver Frank is awesome guy I have been this dealer for 25! Years More

by nshakir13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, TJ Schmitt, Michael Kratschmer, Mike Majors, Scott Lupo , Sonata Bartkus, Eric Kratschmer, Joe Panici, Tom Salin

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May 31, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Frank and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 28, 2022

Dealership Rating
Employee Rating

Colin and Matt have been very helpful each time I need to bring in my car for service. They fully explain the repair and are very courteous. . More

by LSHERMAN53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt in service dept

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May 31, 2022

Family Hyundai responded

We appreciate your business, Colin, Matt, and our team looks forward to serving you again soon!

May 28, 2022

Dealership Rating
Employee Rating

My service was done in a timely manner, my car was well taken care of. More

by jasyoung093
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 31, 2022

Family Hyundai responded

Thank you for choosing Family Hyundai, your service feedback and rating mean a lot to us. We're glad Colin was able to help, and we hope to see you again!

May 28, 2022

Dealership Rating
Employee Rating

Great service and overall experience I had a loaner and the ease of dropoff was excellent More

by EQUITESUP2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin, Graham watson

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May 31, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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