Cody Johnson | Page 9

Jackson Acura responded

Thank you for taking the time to share your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced with our service department. It’s clear that we fell short in addressing the issues with your back camera, latch, and alarm system, and we understand how important these concerns are to your safety and convenience. At Jackson Acura, we aim to provide transparent and effective solutions for every customer, and we regret that we did not meet that standard during your visits. Your feedback is invaluable to us, and we are reviewing these incidents with our service team to ensure that future service is handled more efficiently and effectively. We would appreciate the opportunity to address your concerns further and work towards a resolution. Please don’t hesitate to reach out directly so we can make this right. Warm Regards, Rodney Jones Service Manager (678) 259-9391

Jackson Acura responded

Thank you for your wonderful review! We’re so happy to hear that you felt comfortable and that we were able to provide quick and efficient service. We understand how important it is to respect our customers' time while delivering high-quality service, and we’re thrilled that we could meet your expectations! Your satisfaction is our top priority, and we truly appreciate your feedback. If you ever need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic review! We’re thrilled to hear that Jackson Acura consistently meets your expectations with professional service and proactive care for your vehicle. Your recommendation means the world to us, and we truly appreciate your trust and support. If you need anything else in the future, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We’re so glad to hear that you had such a positive experience from start to finish. Providing kind and polite service is important to us, and we’re thrilled that it made a difference in your visit. We truly appreciate your trust in Jackson Acura and look forward to continuing to provide excellent service for your vehicle. If you need anything else, please don’t hesitate to reach out. We’ll be here for you! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic 5-star review! We're pleased to hear that our team's timely communication and quality repairs made your experience a positive one. Providing efficient service with genuine Acura parts is part of our commitment to excellence. If you need anything else please don't hesitate to reach out. We appreciate your trust and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback! We're pleased to hear you've consistently received good service and appreciated our communication and waiting area. Your satisfaction is truly important to us, and we’re committed to maintaining the positive experience you've had. If there's anything we can do to make your next visit a 5-star experience, please don't hesitate to let us know. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your thoughtful review! We're glad to hear that Cody provided you with great service and was able to meet your needs. It’s wonderful to know you’d trust him to assist you again in the future. If there's anything we can do to make your next visit a 5-star experience, please feel free to share your feedback. We appreciate your support and look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic 5-star review! We’re so glad to hear that Cody provided you with such excellent service. His clear communication, attention to detail, and commitment to keeping you informed are exactly what we strive for. We're proud to have him as part of our team, and we truly appreciate your recognition of his efforts. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team