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Cesar Tereso
877 Reviews
877 Reviews
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877 Reviews of Cesar Tereso
March 24, 2019
Outstanding Helpfull support staff, personable staff sales , high quality maintenance staff. Everyone is very knowledgeable and willing to take the time to answe Helpfull support staff, personable staff sales , high quality maintenance staff. Everyone is very knowledgeable and willing to take the time to answer all your questions. More
by rick.v
Verified CustomerOther Employees Tagged: Mary Keller
March 24, 2019
Ferman Service Experience Cesar's knowledge and explanation of the service process was outstanding!! He makes the whole service experience a pleasure and is an excellent repre Cesar's knowledge and explanation of the service process was outstanding!! He makes the whole service experience a pleasure and is an excellent representative of Ferman BMW. More
by SCZILB1964
March 21, 2019
Excellent He’s skills are very high, knowledge and advice I trust. I will recommend this dealership because of he’s outanding service and diligence Thank you He’s skills are very high, knowledge and advice I trust. I will recommend this dealership because of he’s outanding service and diligence Thank you! Martha Coover Business Manager for Sisley Paris More
by MARTHACOOVER
March 17, 2019
Best BMW dealer service Brought in BMW for diagnostics and repairs. Service quickly Identified and pinpointed issues where other foriegn auto repair shop did not. Caesar kept Brought in BMW for diagnostics and repairs. Service quickly Identified and pinpointed issues where other foriegn auto repair shop did not. Caesar kept me informed. More
by Itpro
March 10, 2019
Great service Cesar my service advisor went above and beyond my needs as in to getting my X1 serviced in and out in a timely fashion. Would recommend him to anyone Cesar my service advisor went above and beyond my needs as in to getting my X1 serviced in and out in a timely fashion. Would recommend him to anyone get service in and out. Thanks Cesar and Ferman Bmw More
by raven4em
March 03, 2019
Not thorough Had to return my car back twice now for an engine oil issue. Not happy at all. The first time they failed to mention the back window not rolling up an Had to return my car back twice now for an engine oil issue. Not happy at all. The first time they failed to mention the back window not rolling up and then the coolant exploded because of faulty work More
by MANTISGEORGIA
February 27, 2019
On par with other BMW Service Centers I have brought my X3 in for service several times. In general, I don't find them any better or worse than other BMW service centers I have used. The I have brought my X3 in for service several times. In general, I don't find them any better or worse than other BMW service centers I have used. They resolve the issue/do the work, cover my seat but not the steering wheel and charge about the same as the other BMW centers I have used. The service advisors are friendly and keep me posted of the status of my service work though this time I didn't see my name and status on their wall mounted display during the time I was in the waiting area, possibly it was displayed while I had their service loaner. The waiting area is comfortable and they offer coffee, bagels, magazines, etc to help pass the waiting time. Upon completing the paperwork for borrowing one of their service loaners, they took me around the loaner car and inspected it for dents, scrapes, etc but this was not done for my car before they took it from me and drove it to their service garage. Each and every time I have borrowed one of their service loaner cars, I have had to ask them to clean it before taking it. This last time there was a used zip lock sandwich bag in the back seat floor that had sandwich remnants in it, crumbs on the back seats and the front center console and a lot of oily finger prints on the center console, dash and steering wheel. I waiting while someone vacuumed. A multipoint inspection was performed but the written results were not offered to me upon checkout and I neglected to ask for them in writing before leaving. I contacted them when I got home and asked for it and received it via email but the price they charged me at the dealership did not match the "Automobile Status Report" sent to me. It differed by about $200. When I called to inquire about it, the reason was explained but this was confusing and should not have happened in the first place. I like the fact that they wash my car before returning it to me however, its a poor wash job every time, still I appreciate the effort. The previous visit was for an oil change and a few other things. Upon receiving the car back, I left the dealership and had driven about 10 miles when I used the iDrive to look at the engine oil level and it displayed low. I turned around and brought the car back, they took it back in the shop and told me the oil level sensor was defective and replaced it. Why wasn't checking the oil level via the cars display not part of the verification prior to releasing the car to me? So in summary, as I previously stated, my experience at this dealership is on average with the other BMW Service Centers I have used. More
by Screen Name
Other Employees Tagged: Service loaner dept personnel
February 25, 2019
Yet another great experience Yet another positive experience at the Ferman BMW service center. My car was having mtiple warnings for different systems all of a sudden, late on a F Yet another positive experience at the Ferman BMW service center. My car was having mtiple warnings for different systems all of a sudden, late on a Friday night Jamie got me booked for service and arranged for a loaner on a very busy Saturday morning when my main service advisor Nick Hawk was off. Nick communicated promptly Monday morning with explanation, proposed service and exact estimate. The service was done the same day and another potential issue needing attention in the near future identified. More
by Ellie
Other Employees Tagged: Nick Hawk , Paul Scaglione, Jamie but not sure of last name
February 22, 2019
Cesar Tereso is the best! Cesar at Frrman BMW is my Service Advisor. He is a true asset to your company and he always gives the best in customer service! He is polite and he Cesar at Frrman BMW is my Service Advisor. He is a true asset to your company and he always gives the best in customer service! He is polite and he is very detailed. I always feel that he cares about my concerns with my vehicle. I would say he is very sincere. The entire BMW service center is a very pleasant experience. I love my BMW but I’m really happy that I go to Ferman BMW. More
by PC
Other Employees Tagged: Karl Alvarez , Phil Bennis, Brandy Kennedy, Alex Senko, Scott in the finance and operations department! He is such a personable man and an asset to Ferman BMW! I will only buy BMW because of people like Cesar, Scott and Karl!
January 31, 2019
service always great service thankyou .i am a canadian and have been going to ferman since i started coming to florida and always had great service always great service thankyou .i am a canadian and have been going to ferman since i started coming to florida and always had great service More
by pmcarnahan2013
