Cesar Tereso | Page 73

Awesome service! Excellent service performed in a timely manner. The loaner car was excellent. There was absolutely no pressure to authorize additional service items b Excellent service performed in a timely manner. The loaner car was excellent. There was absolutely no pressure to authorize additional service items beyond what the car was scheduled for. More

by VNASTASI Verified Customer Verified Customer

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Great Customer Service Very friendly. Explained what was done and anticipated services within the next few months. Did not keep me waiting long. Was fair with the amount of Very friendly. Explained what was done and anticipated services within the next few months. Did not keep me waiting long. Was fair with the amount of time it took to service my vehicle. More

by michele.smith.0325 Verified Customer Verified Customer

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Service experience Everything was done well. Two things would have made my experience much better to deserve 5 stars: 1) a follow-up call regarding display of mileage o Everything was done well. Two things would have made my experience much better to deserve 5 stars: 1) a follow-up call regarding display of mileage on my BMW app was promised a week ago. Have not heard from anyone. 2) More at the detail level - 3 of the 4 tires were missing tire valve stem cap. This should have been replaced. More

by CHAUDHARYRAJ Verified Customer Verified Customer

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Great service experience again Always a pleasure to work with the service department at Ferman BMW. Cesar is helpful, considerate, and professional. Automatic texting of my car Always a pleasure to work with the service department at Ferman BMW. Cesar is helpful, considerate, and professional. Automatic texting of my car status is the way to go!! More

by RDG Verified Customer Verified Customer

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Courteous service Dept I had a leak in my rear tire. It was fully checked by Cesar. He said it was a temperature change that caused my dashboard to say there was a leak. He I had a leak in my rear tire. It was fully checked by Cesar. He said it was a temperature change that caused my dashboard to say there was a leak. He told me to call back if it happens again. 2 days later it happened so I called into service and I was greeted by Cesar and he took car of my problem which was resolved. He was very courteous and efficient. More

by joannedomingo2 Verified Customer Verified Customer

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2nd car taken to Ferman BMW One of the best guest service locations, very comfortable place to wait for service. The wait goes buy quickly because the guest center is so accommod One of the best guest service locations, very comfortable place to wait for service. The wait goes buy quickly because the guest center is so accommodating. More

by m-sport Verified Customer Verified Customer

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Regular oil change took a whole day even with an appointment My appointment was for 8:30 am. I received a call around 5pm to let me know my vehicle was ready. I informed that it was bit late for me and I will My appointment was for 8:30 am. I received a call around 5pm to let me know my vehicle was ready. I informed that it was bit late for me and I will pick it up tomorrow morning. They told it will be ready with complimentary exterior was and vacuum. Neither was done. More

by R Bhula Verified Customer Verified Customer

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Best customer service ever had Cesar was great at explaining everything I needed to know about my BMW. Also he was great on keeping me updated on my vehicle status. Cesar was great at explaining everything I needed to know about my BMW. Also he was great on keeping me updated on my vehicle status. More

by malekkawash@yahoo.com Verified Customer Verified Customer

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Lousy service Wasted two trips to ferman bmw 2018 bmw 7 They Kept my wife’s car for two days, False promises, gave me run around that he ordered parts from Germany Wasted two trips to ferman bmw 2018 bmw 7 They Kept my wife’s car for two days, False promises, gave me run around that he ordered parts from Germany, asked for my wife driving license and registration, absolutely not a professional service center, they don’t care if they are wasting your time. I have kept all the conversation via email with this (ediot) I am sorry but I don’t want to use this word but I just felt insulated they way this guy treated me. Finally he just returned the car to my house because he don’t wanted to face me. More

by farooqm15 Verified Customer Verified Customer

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Cesar is awesome , friendly and courteous. I won’t take my BMW anywhere else for service. Thank you for all of your help!!! Kelly Fitzgerald , friendly and courteous. I won’t take my BMW anywhere else for service. Thank you for all of your help!!! Kelly Fitzgerald More

by KJFINNPR Verified Customer Verified Customer

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