Cassie Smith | Page 2

Good thing I kept the business cards of those I worked with, or I might not have remembered all their names. First, I was greeted by John Guido “Jr” he was greeting people in the show room. The facility with, or I might not have remembered all their names. First, I was greeted by John Guido “Jr” he was greeting people in the show room. The facility was clean and modern! Next met with John Rodriguez to apologize for canceling my Maverick order he was the most approachable manager! I explained to him my current journey in life was more aligned with the “Explorer”. Elliott helped me with the entire process and was great at walking me through everything, especially going over the vehicle! Next I met a guy named Joe, I explained to him I was paying cash, must’ve been a mixup thought I was financing ( very happy nice guy however) . Anyway, it all worked out as I met a new friend named Teddy who completed all the final paperwork in a very fast manner! I purchased a lot of great products and warranty from Teddy! I am very satisfied and would recommend this dealer to all! Give them a chance and you will be thankful and grateful you did as I know I was!!! More

Helpful 0

Report | Print

We had a interesting start. We had found the car online and requested a viewing and test drive. We couldn't test drive it that day, but the manager let us know before we got the We had found the car online and requested a viewing and test drive. We couldn't test drive it that day, but the manager let us know before we got there. The vehicle hadn't passed it's safety check. We got to see the car and test drove a comparable model. The Arlington Heights team took care of us. Jesus was great. He took care of us from the start to finish. He was very patient, he answered all our questions with a no pressure approach. He was awesome. The transaction was flawless with Joe B. We have been pleased with the experience at AH Ford. More

Helpful 0

Report | Print

I came in to purchase my lease vehicle and worked with Lonnie Catanese, Sales, and Joe Baez, F&I Manager. Both were friendly, professional and thorough in their explanations of the process and paperwork b Lonnie Catanese, Sales, and Joe Baez, F&I Manager. Both were friendly, professional and thorough in their explanations of the process and paperwork being signed. Highly recommend Arlington Heights Ford. More

Helpful 0

Report | Print

Great dealership! Sam Vasco in sales, Teddy in Finance and Matthew R. Porter/Product Specialist were wonderful to deal with! Sam Vasco in sales, Teddy in Finance and Matthew R. Porter/Product Specialist were wonderful to deal with! More

Helpful 0

Report | Print

Great Service! Give them a try and you will be greatly satisfied! Anthony and Jerry were excellent to work with! Great service, and great prices! Give them a try and you will be greatly satisfied! Anthony and Jerry were excellent to work with! Great service, and great prices! More

Helpful 0

Report | Print

Everyone at this dealership were awesome to work with and I would recommend them to everyone!!!! and I would recommend them to everyone!!!! More

Helpful 0

Report | Print

This is the fourth vehicle that we are buying from Arlington Heights Ford. We are very happy with the customer service and enjoy working with our salesman, Jesus! Arlington Heights Ford. We are very happy with the customer service and enjoy working with our salesman, Jesus! More

Helpful 0

Report | Print

Elliot was great to work with. I would recommend anyone to work with him on a new or used vehicle I would recommend anyone to work with him on a new or used vehicle More

Helpful 0

Report | Print

AH Ford Service Dept. comes through again. My Ford vehicle has had a series of minor, but annoying service issues. Each time I encounter the service department, they list comes through again. My Ford vehicle has had a series of minor, but annoying service issues. Each time I encounter the service department, they listen patiently to my frustrations and treat these minor concerns with the same diligence as if they were a significant concern. Kudos to Mike Waddle during my most recent visit. Mike handled my phone call, set the appointment, communicated my concerns to the tech, ordered the parts, liaised with Ford Customer Service, and tackled the mounds of paperwork it took to fix the problem. There was no need to argue or haggle to get the job done. Every facet of the service visit exceeded my expectations. I expect to continue visiting the service department for my regular maintenance needs, and I feel good knowing that if a repair concern crops up again, Mike, Jerry Hood, and Mr. Guido are there to ensure a quality repair resolution and (my) complete customer satisfaction. More

Helpful 0

Report | Print

Drove all the way from Ohio to purchase a vehicle from Elliot Reichel! He made the entire process easy and fun and I highly recommend coming to Elliot! Elliot Reichel! He made the entire process easy and fun and I highly recommend coming to Elliot! More

Helpful 0

Report | Print