Caroline Combs

Caroline was wonderful to work! I only went to west chester bc of the recall issues..I’ve had awful experiences the last 2 -3 visits.. but I’ll be back if I can work with Caroline a I only went to west chester bc of the recall issues..I’ve had awful experiences the last 2 -3 visits.. but I’ll be back if I can work with Caroline again. More

by Kphil24 Verified Customer Verified Customer

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The service was great, and Caroline had great communication throughout the process and fast turnaround! communication throughout the process and fast turnaround! More

by LATEEF360 Verified Customer Verified Customer

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Caroline was courteous, and got my car serviced on time. She was even able to schedule a detail on short notice. She was even able to schedule a detail on short notice. More

by ksc31 Verified Customer Verified Customer

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Safety inspection was completed and I am considering the proposals. The second issue that I brought the car in for was not fixed. proposals. The second issue that I brought the car in for was not fixed. More

by dmaier2130 Verified Customer Verified Customer

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Very helpful, clean welcome environment easy to deal with and Caroline very knowledgeable. Not crazy about how expensive. and Caroline very knowledgeable. Not crazy about how expensive. More

by GDONCHES Verified Customer Verified Customer

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Great customer service experience from scheduling to updates on repair progress to completion of issue. updates on repair progress to completion of issue. More

by JASON.BROWN2 Verified Customer Verified Customer

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I’ve now been to BMW of West Chester three separate times for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Eac for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Each visit has been time-consuming, especially considering I live an hour away, and it’s extremely frustrating to feel like I’m not being taken seriously. What’s even more disappointing is that I left each time feeling like the problem was dismissed, and at times, I was made to feel like I was imagining it. I’m paying for a car that continues to have unresolved issues, and that’s unacceptable. On my most recent visit, I had a particularly frustrating interaction with Caroline. I expressed that I had an important appointment and was hoping to get in and out as quickly as possible. She told me she’d check on the car and return — but never did. Instead, I was left waiting for 40 minutes, watching her assist other customers without any acknowledgment or update. I ended up leaving, only to get a call five hours later. That level of communication and professionalism is simply not what I would expect from a BMW dealership. I’m truly disappointed. I chose this dealership expecting a high level of service and care, and instead, I’ve experienced inconvenience, lack of follow-through, and an issue that still hasn’t been fixed. At the very least, I expected to be treated with respect and have my concerns taken seriously. More

by Theom96 Verified Customer Verified Customer

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Great service across the board. Everything went as expected and better. Thank you very much. Everything went as expected and better. Thank you very much. More

by dpeloghitis Verified Customer Verified Customer

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She was informative and courteous Tele in the loop even though it took 10 days to get all the repair order complete. Her access was always timely, responsive and polite. She is a very good asset for your d though it took 10 days to get all the repair order complete. Her access was always timely, responsive and polite. She is a very good asset for your dealership. More

by ESTEGER Verified Customer Verified Customer

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Good customer service and inspection was outstanding because they found that I needed additional repairs thanks because they found that I needed additional repairs thanks More

by dashon1125 Verified Customer Verified Customer

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