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Brittany Fjellstad
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Brittany Fjellstad | Page 5
Service Advisor
Northstar Ford Calgary
9 Crowfoot Cir NW
Calgary, AB T3G 3J8
366 Reviews
366 Reviews of Brittany Fjellstad
October 31, 2018
Quick to respond I had my truck in for service and also to fix an issue with my door not latching, I picked up my truck thinking the door had been fixed only to find o I had my truck in for service and also to fix an issue with my door not latching, I picked up my truck thinking the door had been fixed only to find out the next day it hadn’t been. After writing a so so review Northstar and Brittany were very quick to respond. It was explained to me by Brittany that there had been a miscommunication with me and parts had been ordered to fix the issue. Brittany explained to me how the paperwork system worked between warranty and service work. She was incredibly professional, friendly and courteous. I do not expect things to be perfect but I do expect to see issues handled exactly the way she handled them. Incredibly great job correcting the issue and I couldn’t be happier! I shop at Northstar because of the great service and sales people, I have purchased almost 20 vehicles from that location over the years and once again they proved why they are my dealer of choice!!!!!! Awesome job Brittany!!!!!!!!! More
by DONELLIOT504
Verified Customer
Helpful 
October 31, 2018
First service visit I had been servicing my vehicle with another dealership and had heard go things about Northstar Ford Crowfoot. I was able to book an appointment in un I had been servicing my vehicle with another dealership and had heard go things about Northstar Ford Crowfoot. I was able to book an appointment in under a week and the vehicle did not need to be on site at the crack of dawn as with others for routine maintenance (L/O/F....). Service and a recall were performed in the time stated and I was kept informed of the progress by Brittany half way through. I will be returning to Northstar Ford Crowfoot in the future. More
by JAMIE.RUTLEDGE
October 29, 2018
Great It was a good experience. Everything was processed very well. So far every time I brought my vehicles in to get serviced, I have not been disappointed It was a good experience. Everything was processed very well. So far every time I brought my vehicles in to get serviced, I have not been disappointed. More
by CHRISZIETZ
October 29, 2018
Excellent Customer Service Reps I feel that the customer service reps here are excellent. But since I am now awaiting my 3rd motor in a 2013 vehicle that has met all of it's servic I feel that the customer service reps here are excellent. But since I am now awaiting my 3rd motor in a 2013 vehicle that has met all of it's service appointments I have questions. Yes to this point the service manager, and customer reps have worked to get it covered by Ford and have treated me very well there is the inconvenience that goes with major repairs. Yes I have had a service loaner both times, this time a car on my wish list, but still. wondering if Quality is still Job #1 at Ford. More
by CHUCK-LOCKHART
Other Employees Tagged: Nathan Epp, Michael Gibson
October 28, 2018
Oil change On time on budget Beside McDonald’s Could have let me know when booking just needed to drive up to door not have to come in by foot first On time on budget Beside McDonald’s Could have let me know when booking just needed to drive up to door not have to come in by foot first More
by GETHOLDOFNEIL
October 24, 2018
Recall Were prompt and kept to times. Managed my expectations well. Did the recall work as required. The vehicle has 2 problems as well, which occur from ti Were prompt and kept to times. Managed my expectations well. Did the recall work as required. The vehicle has 2 problems as well, which occur from time to time and obviously difficult to replicate when showing a service adviser. I almost get the impression that they'd like me to believe that there isn't really any problem with the vehicle at all and that it may be only in my head. More
by CRAIGSTEPHENS.SR
October 22, 2018
great service sales and service very good, kevin was great to deal with, and brittany took care of our 2014 escape which we brought in for service sales and service very good, kevin was great to deal with, and brittany took care of our 2014 escape which we brought in for service More
by D.DAVID
Other Employees Tagged: Adam Darwiche, Kevin Rozon
October 19, 2018
Service Fast and efficient service from drop off to pick up. You may want to look at using more than one shuttle driver during especially busy seasonal times Fast and efficient service from drop off to pick up. You may want to look at using more than one shuttle driver during especially busy seasonal times like winter changeover. More
by LUCGD
October 18, 2018
Tie rod replaced Got my tie rod replaced under warranty, alignment was done which was nice! The circled where the tread depth would be but didn’t give a number which w Got my tie rod replaced under warranty, alignment was done which was nice! The circled where the tread depth would be but didn’t give a number which would’ve been nice, but not a big deal. Also would’ve liked it if my car was washed or at least rinsed off like at most dealerships but again, not a big deal at all! More
by MATTHEW-K1
October 16, 2018
Great Service as usual. Did a tire switch out on both my vehicles. Went smoothly and quickly. No issues at all. Staff is super friendly and extremely helpful. Thanks. Did a tire switch out on both my vehicles. Went smoothly and quickly. No issues at all. Staff is super friendly and extremely helpful. Thanks. More
by TIMDOERKSEN1
Other Employees Tagged: Fiona Rea
