Brittany Fjellstad | Page 22

Details I would like to start with Brittany, she was extremely helpful in getting me in and through the process of my trucks maintenance. Assuring me of what I would like to start with Brittany, she was extremely helpful in getting me in and through the process of my trucks maintenance. Assuring me of what I need and what i would need in the future. More

by KROKUSOILFIELDSERVICES Verified Customer Verified Customer

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Overcharged and Not happy at all ! I have been taking My Ford Focus to Norhtstar Ford since I have owned My Ford Focus Titanium ( I love my car and wanted to continue buying Ford Produc I have been taking My Ford Focus to Norhtstar Ford since I have owned My Ford Focus Titanium ( I love my car and wanted to continue buying Ford Products ) I have always had pretty good service from the service department as far as friendliness goes , in fact I have to say that I always had a great experience especially when dealing with Mitch Coppieter ! I am not a hard person to please and I totally understand that there are costs and risks involved with owing a car esp past it's warranty ! The other day my car would not start ! My fiancé , had told me he would look at it later and we could take it to Canadian Tire or somewhere , I SAID ( and I am so sorry I did now ) NO !! I want to take it to a Ford Dealership because they know the car and they are ford certified ( guess all the money spent on commercials do help ) Anyway I had it towed in , and was told it would be $189 just to look at it ! I get it should cost something but $189 is high ! Then she said if its the battery its going to be $199 ( on sale* ) again ridiculous price ! But it was there so nothing I could do ! As I was picking up my rental , I got a call already ( got it in quick , very happy about that ) and she said the battery is totally dead we have to replace it before we can even look at it !! Really ? you can't hook up another one and check things out ? Anyway OK ! Again stuck ,hat am I gonna do ? So ( luckily ) that **fixed** it !! So bottom line it cost Me $447 ( minus the oil change which ironically included a battery test lol ) to replace a battery in my car !!! Why ? Only because I insisted on , and trusted Ford to look after me :( ! THEN I get in my car and immediately upon starting the car , an alert came up saying 911 assist disabled call dealership and NO radio ( all of this was in perfect running order before I brought it in ) So I called Brittany out right away I KNEW enough not to drive off the lot ! And she said can you leave it with Me ? And No ,, I could not I JUST returned my rental and was late starting my day as it was . It is very difficult for Me ( most anyone these days ) to take time out of my schedule . SO I had to bring it back the next day !! When I brought in ,,and this is where I REALLY have an issue !! She wanted me to sign off on another $189 diagnostic fee !!!! I ,of coarse refused to sign it , and she proceeded to call in a cpl of people to help her out with my refusal to sign off on that ( I was very kind about it by the way ) And , the person she called said , well this may not be directly related to the battery being replaced so we need to take another look ! YOU released a car to me that was not fixed after I already paid an original diagnostic fee ! He said well the mechanic said everything was running perfectly ( Yep , I'm a liar-even though I did NOT leave the lot without showing Brittany that it was not totally fixed before I even put it in gear !! ) So ,,he said ,,let us look at it and see what's going on and we will work with you after that . So leave my car there , Brittany phoned , there was a fuse that had gone and it will cost $107 to fix it ( did not realise at the time that they had put another $100 on there -"diag" fee ) ok ! Then phoned back , 911 works but not the radio , sync is covered if there is an issue , BUT we have to reprogram the system-$80 ( again something my fiancé could most likely do ) BEFORE we can tell you if it is the system itself malfunctioning . And that did work . So another $200 So all said and done , for a battery , a fuse , and reprogramming it cost me $641 !!!! I would be ashamed to treat my clients this way :( ! This is a business where repeat business should be a must , you spend $1000.00's of advertising BUT then , people get treated like this ! And all those advertising dollars are out the window because we live in a world where there is social media and that kind of advertising both bad and good btw , is even more costly . So that $100 fee on top of the other already ridiculous price , will cost a LOT more ! Last time I was in for service my warranty was going to expire ( peace of mind is very important to me ,,this is a good example , $650 within 90 days of my warranty exp ) Anyway ,,thought I would look into seeing what it would cost for a new ford ( again love my car ) My car does have some damage on it ( park assist malfunctioned and sep hit an run ) So did not expect much for an offer on it but , decided to see what they would say after I was approached by a salesperson . Long story short they were going to give me I think it was somewhere between $2800 and $3500 can't really remember ,,all do remember is feeling VERY insulted ( intelligence ) and to get into a 2014 it would cost me ( can't remember again but it would have been a lot ) So that brings me to today ,,I'm running scared , a battery , a fuse , and reprogram JUST cost me huge ! I went to Mitsibushi ONLY because of there 10!! Year 160,000!!! warranty ! And guess what ? I was not even going to let them appraise my car for trade in ,,but thought , what can it hurt ,,THEY offered Me $9000 -$1500 for repair -$7500 !!! SHAME on you Ford :( This is long enough already , so I'm done here , but I am planning on going public with all of this , people need to know and protect themselves in this world unfortunately ! I really wanted Ford to be better than this , I know that other dealerships are very similar in all of this BUT ,,just imagine the market share you would hold if you treated people over and above the rest ??! Can't buy that advertising ,,OH ,and the vehicle I am looking at is a 2015 way better priced then the 2014 Ford I looked at , has some very nice features as well AND comes with FREE oil changes for life - that is service !! And btw , no one could tell me if the new battery they put in even has a warranty on it or not :(:( !! More

by CHAR243 Verified Customer Verified Customer

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A great service experience Brittany has been most helpful. She is knowledgeable, considerate, and helpful in all our concerns. We are now monitoring engine light remote start wi Brittany has been most helpful. She is knowledgeable, considerate, and helpful in all our concerns. We are now monitoring engine light remote start with her advise. She also sync my husband's I-phone in five minutes. Thank you for great service Brittany. More

by PAULINEWINGERTER Verified Customer Verified Customer

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Engine Light and Remote Start. Yes and no. You addressed the issue of fixing the engine light which was covered Under warranty thank you , however wouldn't fix the remote starter u Yes and no. You addressed the issue of fixing the engine light which was covered Under warranty thank you , however wouldn't fix the remote starter unless I paid $100. My argument is this...the remote starter was working until the engine light came on. It's dependant on the engine to be working properly for it to start. So then why wouldn't you just fix it at the same time at no charge. Help me out here, It doesn't make sense to charge the consumer thiis service when it's 100% dependant on the engine to be working properly. I've had issues with my engine light 4'times in the last month and Metro Ford never charged me to reset it. I'm not going to pay 100 each time to reset the remote start just because the engine light csme on. Now the weather is cold and I park outside and I can't use my remote start which is frustrating. I look forward to hearing back from someone at NorthStar Ford on this. Regards, Curtis Chmilar 403-470-0753. More

by CURTISCHMILAR88 Verified Customer Verified Customer

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Great service There was no runarounds, spoke to 1 person Brittany for all the work, There was a need for a second appointment that was due to a part (tire) not avai There was no runarounds, spoke to 1 person Brittany for all the work, There was a need for a second appointment that was due to a part (tire) not available was no fault of dealer they did more than expected to have other options availible. More

by Mike Verified Customer Verified Customer

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Oil Change and Winter Tire Installation - Nice Work I dropped my truck off for winter tire installation and an oil change. Everything was done quite fast. The only thing I can criticise is that my sum I dropped my truck off for winter tire installation and an oil change. Everything was done quite fast. The only thing I can criticise is that my summer tires have hub caps, and they usually put them back on the tires after taking them off to put the winter tires on. This time they did not do this; the hub caps were left in a stack in my truck. More

by GCARELSE Verified Customer Verified Customer

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Pricey but good service The service staff at this location are responsive and friendly. When you drop off your car you want to be able to get a hold of them so far my experie The service staff at this location are responsive and friendly. When you drop off your car you want to be able to get a hold of them so far my experience has been very positive. Staff turnover appears high. Parts and labor is very expensive. More

by Returning Customer Verified Customer Verified Customer

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Don't like being treated like I am totally incompetent I brought my vehicle in for a few things but one was that the washer fluid level light won't go off. They phoned and told me washer fluid level was lo I brought my vehicle in for a few things but one was that the washer fluid level light won't go off. They phoned and told me washer fluid level was low. I said no as this has been going on for 6 months +. They argued with me that this was the issue. Low and behold when I picked up my vehicle and left the washer fluid light came back on with a full tank of washer fluid... Now I have to bring it back in which is convenient for no one when I am working full time, need my vehicle for work and have three little children. More

by LEAH.KENNEDY Verified Customer Verified Customer

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Regular service Very quick and pleased with results. Friendly efficient staff and vehicle ready early than anticipated. Dealt with all issued I requested be checked a Very quick and pleased with results. Friendly efficient staff and vehicle ready early than anticipated. Dealt with all issued I requested be checked and was very pleased. More

by LOUMCK1 Verified Customer Verified Customer

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Shady Service Service reps are nice and seem like they're giving good customer service. Unfortunately they wouldn't cover a repair that should be under warranty. We Service reps are nice and seem like they're giving good customer service. Unfortunately they wouldn't cover a repair that should be under warranty. Went to another dealership and they covered it under warranty with zero problems. Feels like they were just trying to take me for a couple thousand. Do yourself a favour and go elsewhere. Maclin Ford so far is a large improvement. Additionally the salesmen were awful - didn't come through on timelines they gave and delivered the car without a User Manual. 2 years later I'm still fighting with sales/parts to get one. More

by Bayward Verified Customer Verified Customer

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