Brittany Fjellstad | Page 21

Great Service Dropped my F150 off for an oil change at 7:30 had it back again by 10:30, very fast and efficient service, only made the appointment the day before, t Dropped my F150 off for an oil change at 7:30 had it back again by 10:30, very fast and efficient service, only made the appointment the day before, they were able to fit me in no problem. Great service as Always Thanks Guys More

by DENIS Verified Customer Verified Customer

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Warranty Work and extras Jessica helped me today... I had concerns about my clutch... which is a warranty item... She listened to my concerns and we addressed them together... Jessica helped me today... I had concerns about my clutch... which is a warranty item... She listened to my concerns and we addressed them together... I asked about getting a new remote for my starter... she walked me over to the parts... got it and set me up for the install... she called and kept me posted on my cars progress... etc... great asset... More

by NICOLEWHEATON Verified Customer Verified Customer

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Excellent service center. As usual, the customer service at Northstar was excellent. I know they had to argue with Ford (national head office) on my behalf for warranty work, w As usual, the customer service at Northstar was excellent. I know they had to argue with Ford (national head office) on my behalf for warranty work, which I greatly appreciated. Brittany was very calm and patient when I was not. More

by * Ross Verified Customer Verified Customer

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very knowledgeable knew what I was talking about. Found the problem on a short test drive service writer Brittany called whit up dates .the people where very kind and knowable.tried two ways two repa Found the problem on a short test drive service writer Brittany called whit up dates .the people where very kind and knowable.tried two ways two repair the problem. More

by HOYNICK Verified Customer Verified Customer

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ALWAYS FEEL GOOD It never fails to amaze me, The upbeat attitudes people have at Northstar ford I'm never treated like JUST another Client When I hear of friends@ It never fails to amaze me, The upbeat attitudes people have at Northstar ford I'm never treated like JUST another Client When I hear of friends@ co-workers thinking of a purchase NORTHSTAR GETS MY VOTE!! More

by Bradford Verified Customer Verified Customer

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Great team at North Star Ford I'm really grateful for all the help I received with my vehicle. Thank you for getting my clutch done so efficiently. Always a great experience at Nor I'm really grateful for all the help I received with my vehicle. Thank you for getting my clutch done so efficiently. Always a great experience at North Star :) More

by TIFFANEY.A.HILL Verified Customer Verified Customer

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Warranty Repairs Have a 3 year old truck and recently discovered an oil leak. Brittany (my contact who carried through with my order) was very passionate about Fords s Have a 3 year old truck and recently discovered an oil leak. Brittany (my contact who carried through with my order) was very passionate about Fords services. The overall services exceeded my expectations which are relatively high based on historical experiences. More

by alex Verified Customer Verified Customer

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Great Service Overall the service was great, level of communication, timeliness of service, etc. are perfect. Had an issue related to some repairs done last year, s Overall the service was great, level of communication, timeliness of service, etc. are perfect. Had an issue related to some repairs done last year, service adviser checked and ensured that any work related was done on warranty. Really no complaints in regards to the people or service. Overall, the price for everything was a bit steep; the oil change, brake line flush and radiator flush were about 15 - 20 % more than getting it done elsewhere. More

by RGOSAL Verified Customer Verified Customer

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Scared and Nervous 2012 F150 86,000Kms. The check engine light has been back on for 4 trips to Northstar service. This time it required a timing chain, valve guides, man 2012 F150 86,000Kms. The check engine light has been back on for 4 trips to Northstar service. This time it required a timing chain, valve guides, manifold gasket and several other components. Then the transmission had a leak and had to be pulled…. 4 working days later I get my truck back. Thank God I bought the extended warranty. Now I'm wondering if I got a "Friday" truck and will have continual problems until I dump it on some other poor soul. FORD… Fix Or Repair Daily. Northstar was great and fixed everything no charge but what if I didn't have the Extyended Warranty??? More

by LANSINGJ Verified Customer Verified Customer

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Standard Oil Change Brittany took great care of us once we arrived. Getting through to Service on the phone however, was a challenge. When i called to set up the appointm Brittany took great care of us once we arrived. Getting through to Service on the phone however, was a challenge. When i called to set up the appointment, the phone rang 8 or 9 times, and then went to voice mail. When i had to reschedule, the same thing happened. i waited over 24 hours and didn't get a response, so called Rob, the service manager, and left an additional voice mail. after a couple of hours, he did return my call, listened to my concerns, and got me set up. More

by Craig Warrington Verified Customer Verified Customer

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