Brittany Fjellstad | Page 11

Oil dipstick jammed - F150 2010 F150: They wanted to charge me over $ 200.00 to repair the jammed dipstick. They were the last to use it, this is a design flaw as per the Ford 2010 F150: They wanted to charge me over $ 200.00 to repair the jammed dipstick. They were the last to use it, this is a design flaw as per the Ford F150 forums. They did change my oil, I think. I have no way of knowing, but as they have always up to now given me excellent service I am willing to give them the benefit of the doubt. Brittany was friendly and mostly helpful. My vehicle is over 8 years old and I expect some wear and tear, with no warranty coverage. I feel that as my dealer they are the voice to talk to Ford when a recurring problem like this comes up, however, she became defensive. I treated her with kindness and respect so a defensive response makes me suspicious. Off to the Ford forums. The F150 forums have lots of posts regarding this issue. It seems to be the plastic they use for the dipstick top swells, changes with heat, enters a 4th dimension and gets welded on, actual cause unknown. The Ford response is to replace the entire tube and stick as they can not free many of these either. I have seen reported problems with this going back to 2006 ... and thus the huge cost. I wish Brittany had taken the time to explain this to me. As she told me she has seen this problem 2 or 3 times before I assume she is familiar with why a dipstick is so expensive to unjam. Perhaps I caught her on an off day. Since my dealer is not willing to work with me on this I will have to contact Ford directly. Given the age of my vehicle I do not hold out much hope. For those of you who may yet experience this problem the user community is finding that simply sanding the plastic cap BEFORE it gets stuck seems to prevent the problem. I just wish they had been willing to work with me rather than treating me like a problem. More

by Brian Verified Customer Verified Customer

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Dealer does not meet my needs I dropped off my truck in the over night, so they had it the whole day. Told them i needed it back at 2:30PM, when i arrived at 3PM they said it just I dropped off my truck in the over night, so they had it the whole day. Told them i needed it back at 2:30PM, when i arrived at 3PM they said it just went in. Waited till 4:30PM to get it. I was told they can not replicate problem. Asked to bring him on a drive and he heard the problem, and took my paperwork with him. Said he would call the next day to make another appointment to fix it. Still waiting 3 days later. I normally have better service and they are usually good at finding and fixing problem but this time was not good. I also normally have Fiona as a service rep and she does a way better job. More

by MIKE Verified Customer Verified Customer

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Quick and affordable I don't know how they know when it is time for my oil change but they send me a reminder email to invite me to come in for service. I left my car the I don't know how they know when it is time for my oil change but they send me a reminder email to invite me to come in for service. I left my car the night before and although they said it would be ready by 4pm it was ready at noon. I think the price is fair for the work done. More

by butchandlisa Verified Customer Verified Customer

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Totally Aswesome and Brittany is a Northstar Star! I was as Toyota for 25 years and thing have gone bad there, especially lately. It was SO REFRESHING to come over to Northstar Ford, where people actu I was as Toyota for 25 years and thing have gone bad there, especially lately. It was SO REFRESHING to come over to Northstar Ford, where people actually CARE!! And Brittany... I only have GREAT things to say about her. Friendly, informative, and pulls strings to make things work out right!! She also makes sure to do the right amount of service. Not too little for things like safety, and not too much for things that might be pricey and unnecessary. Just right, and keeps me informed and allows me, with her, to come to a good judgement call on those sorts of things. Positive note on Warren too! He knows his part inside and out. Informative, helpful and like Brittany helps come to good judgement calls. Thanks ever so much. More

by MICHAEL Verified Customer Verified Customer

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New F150 - Microphone not working on delivery date. My new F150 was delivered to me with the microphone not working from the get-go. I took it in to service centre on Mon Jul 9 and they were not able to My new F150 was delivered to me with the microphone not working from the get-go. I took it in to service centre on Mon Jul 9 and they were not able to diagnose the problem. They sent an email to Ford and I had to bring the vehicle in again on Thu Jul 12 to perform a "Pinpoint Test", I believe. Fortunately the problem was resolved on the second visit by replacing the microphone. My view is as follows: 1. Being a new vehicle the problem should have been detected by the Northstar during PDI. 2. Surely a Pinpoint Test should be a standard protocol and vital element of the diagnostic process and should not be necessary to refer the problem to Ford. 3. In my view, logically there could only be 3 main problem areas: Hardware, Software or Connectivity. I'd expect the hardware and connectivity to be relatively easy to test and instinctively I would have started off by testing the microphone because that was were the symptom presented, being totally unresponsive. The problem was also common to the phone and navigation systems. The service consultants that I dealt with were very polite, pleasant and professional. More

by CRAIGSTEPHENS.SR Verified Customer Verified Customer

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Always Positive and Outgoing with her customers We use Northstar Ford for our fleet service needs and I would say she is one of the reasons main we are so happy with the arrangement. We use Northstar Ford for our fleet service needs and I would say she is one of the reasons main we are so happy with the arrangement. More

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General Service Call Another great job done by the Northstar Team....always treated royally by Fiona and Brittany. The Service work has always been first class. Thanks No Another great job done by the Northstar Team....always treated royally by Fiona and Brittany. The Service work has always been first class. Thanks Northstar More

by DEAN.TUTTLE Verified Customer Verified Customer

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Awesome and brilliant services Truly, I would recommend this team as they are doing the tasks and services in a seamless manner. Hassle free and direct to the point approach. Truly, I would recommend this team as they are doing the tasks and services in a seamless manner. Hassle free and direct to the point approach. More

by GODFERYLICAYAN Verified Customer Verified Customer

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Regular service and addressing customer concerns Hi, I would recommend the service department at Northstar Ford. They do a great job in making sure that customer needs and concerns are addressed in a Hi, I would recommend the service department at Northstar Ford. They do a great job in making sure that customer needs and concerns are addressed in a timely manner. Even though this is a bust centre, one-to-one needs are met. However, mechanics need to be timely managed, they do their best in keeping up with the standard and specification to service requirement. My 5+ years at this centre are still going smooth. Brittany was curtious and provided timely help in addressing my concerns that I had shared with her regarding my service 2 weeks ago. Also, the tech support was helpful in resetting my digital entry code that was not synced from the beginning which is now very handy. Thank you. More

by KALBHOJAK Verified Customer Verified Customer

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Service advisor, Brittany, was the best. We had car trouble just before going to UK for 3 weeks. Brittany was great in a stressful time. She was methodical gathering info to troubleshoot the We had car trouble just before going to UK for 3 weeks. Brittany was great in a stressful time. She was methodical gathering info to troubleshoot the problem, with 7hr time difference, only communication option was email. Cost of repeat failure of evap canister and sensors was disappointing but Brittany’s efforts to communicate and attitude towards service made us feel valued and informed. The assumption is that certifications are current or at least closely supervised by those that are. The cost of diagnostics and replacing evap canister and sensors every 60,000 Km is not acceptable. If this was due to technician error or omission that’s bad, worse if design flaw. More

by 2010 Escape owner Verified Customer Verified Customer

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