Anthony Thurman Jr | Page 4

I explained that the heat out of the vents was originally only putting out hot air when the control knob was adjusted to cold and then only putting out cold air when adjusted to hot two days later. I though only putting out hot air when the control knob was adjusted to cold and then only putting out cold air when adjusted to hot two days later. I thought that this was enough to convince the technician that a clogged hater core was not the problem but more likely the heater blend door was the problem. The heater core was replaced and found to not be the problem and finally the blend door I believe was replaced/repaired in some manner. This along with the technician taking time off which I can't hold against him and the parts department not alerting someone that the replacement part had been received pushed the final repair date out two weeks. The plastic bushings that hold the heater core inlet/outlet tubes as they pass through the firewall are missing which will have to be replaced so insects don't make a nest inside the vehicle. More

by MANDRHERMAN Verified Customer Verified Customer

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First,I was greeted with a smile from Sean Bradford and Anthony. I came in with a nail in my left rear tire and I was in and out in a couple of hours. Waiting room was clean and stocked with refreshments. Anthony. I came in with a nail in my left rear tire and I was in and out in a couple of hours. Waiting room was clean and stocked with refreshments. Overall ,a great experience. And special thanks to Anthony. More

by richtrav99@sb global.net Verified Customer Verified Customer

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Work was done in the promised time frame And within the estimate given . Everyone was very professional and helpful! estimate given . Everyone was very professional and helpful! More

by Deanna Verified Customer Verified Customer

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I found it easy to make an appointment for service. The orocess for dropping off my truck was quick and easy. The work was completed when promised, was done properly and at a reasonable cost. I would n The orocess for dropping off my truck was quick and easy. The work was completed when promised, was done properly and at a reasonable cost. I would not hesitate to use Klaben for service work in the future. More

by mwp458 Verified Customer Verified Customer

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The only dealership I trust and go to for sales, service and body work. Best products at best prices. The Klaben family and their staff have integrity and are honest. This is a rare find in this industry. and body work. Best products at best prices. The Klaben family and their staff have integrity and are honest. This is a rare find in this industry. I can not say enough good things about my numerous experiences I have enjoyed at Klaben these past 10 years. Highly satisfied! Highly recommend!! More

by Saxgod Verified Customer Verified Customer

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Joe French has been my service rep for years. He continues to be an excellent, informative representative of Klaben Ford Lincoln in Kent, Ohio. I recently needed extensive service on my 2009 Linc He continues to be an excellent, informative representative of Klaben Ford Lincoln in Kent, Ohio. I recently needed extensive service on my 2009 Lincoln MKZ. JOE kept me updated on the progress and the work that needed to be completed. When the work was completed, Joe was not available as it was Thanksgiving weekend. When I went to pick up my vehicle, a wonderful young service agent named Anthony was so kind and considerate the moment I walked into the service area. He filled out the paperwork efficiently and had me out of there in minutes. He even brought my car to me as it was parked further out in the pickup lot. He was an ABSOLUTE gentleman the entire time. My dealings with this service staff has ALWAYS been top notch! Keep up the excellent work! More

by Jtomei1954 Verified Customer Verified Customer

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I like Anthony Thurmond customer service he very knowledgeable about his job and he treats you like a person. knowledgeable about his job and he treats you like a person. More

by DDANTHONY07 Verified Customer Verified Customer

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Had a great experience. Got regular updates on service. Waiting area was pleasant. Would recommend . Got regular updates on service. Waiting area was pleasant. Would recommend . More

by KRAUZA Verified Customer Verified Customer

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Tyler worked within my time frame for servicing my vehicle. That’s was important to me. And Anthony assisted me when I came to pick up my vehicle. vehicle. That’s was important to me. And Anthony assisted me when I came to pick up my vehicle. More

by C. Carter Verified Customer Verified Customer

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This was my first service visit with my wife's new Escape. The service writer was friendly and took good care of all my concerns. I hope I get him from now on. I the works package, They rotated all Escape. The service writer was friendly and took good care of all my concerns. I hope I get him from now on. I the works package, They rotated all the tires and changed the oil and the filter. I was comfortable in the lounge. All together the service took 3 hours. I thought that was a little bit long, but I'm retired and it was not a problem. lll be back for another visit, and hope Anthony will take care of me again. They left the car neat and clean. More

by nbcline2 Verified Customer Verified Customer

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