Ally Gallagher | Page 22

Crest Volvo Cars responded

Thank you for your kind words! We're thrilled to hear that you consistently have a positive experience at Crest Volvo. Our team is dedicated to providing friendly and welcoming service, and we're glad to know that we're taking good care of you. We look forward to serving you again!

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled to hear that Ally provided you with great customer care, as usual. Keeping you informed and delivering on our promises are top priorities at Crest Volvo Cars. We're delighted that your vehicle was ready when promised. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Crest Volvo Cars responded

Thank you for sharing your experience! We're glad to hear that you were kept well-informed about your car's needs and the solutions available. Providing timely service and respecting your choices are important to us at Crest Volvo Cars. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Crest Volvo Cars responded

Thank you for taking the time to leave such a detailed and positive review! We're delighted to hear that you experienced: prompt and courteous service (Efficiency and friendliness are at the heart of what we do), good explanations (We believe clear communication is key to building trust), clean and modern facilities (We strive to provide a comfortable and welcoming environment for our customers) and friendly and knowledgeable staff members (Our team is passionate about Volvos and dedicated to assisting you). Your kind words motivate us to keep delivering exceptional service. Thank you for choosing Crest Volvo Cars!

Crest Volvo Cars responded

Thank you for the fantastic review! We take pride in our service advisors and strive to provide clear communication throughout the entire service process. We're thrilled to hear that your experience reflected this commitment. Thanks again for choosing Crest Volvo Cars!

Crest Volvo Cars responded

Wow, what a fantastic review! Thank you for taking the time to share your experience. We take a lot of pride in providing consistently stellar customer service, and it means the world to us that you recognize the efforts of our wonderful team. We strive to create a state-of-the-art environment that feels like an oasis, and we're thrilled you feel that way. Our expert personnel are dedicated to delivering effortless high-end care for every Volvo owner, and your lingering positive impressions after each visit make all the difference. Thank you for choosing Crest Volvo Cars!

Crest Volvo Cars responded

We truly appreciate your loyalty over the past 5 years! Thank you for recognizing our consistent customer service. At Crest Volvo Cars, we strive to provide exceptional care and attention to all our customers, and it means a lot to know we've been delivering on that promise for you visit after visit. Thank you again for choosing Crest Volvo Cars!

Crest Volvo Cars responded

Thank you for bringing this critical issue to our attention. We sincerely apologize that you've experienced ongoing problems with your brakes after a recent purchase and service visit. The safety of our customers is our top priority, and we take any brake concerns very seriously. We understand your frustration that the initial service may not have addressed the problem fully. We want to ensure this gets resolved immediately. To expedite this process, we'd like to connect you directly with Jason Pickering. He can be reached by email at jpickering@vtaig.com or by phone at 214-620-5788. Please explain your situation in detail to Jason, and he will ensure a technician thoroughly inspects your brakes and takes the necessary steps to rectify the issue for your safety. We appreciate you bringing this to our attention, and we apologize again for the inconvenience caused. We look forward to resolving this matter for you as quickly as possible.

Crest Volvo Cars responded

We're so glad to hear Ally took great care of you during your recent appointment! Our team strives to address all your needs, and it sounds like Ally did just that. Thanks for letting us know!

Crest Volvo Cars responded

Thank you for taking the time to leave this review! It's fantastic to hear that your recent appointment was a positive experience. We appreciate you acknowledging that we get you in quickly and efficiently when you have an appointment. We value your time and strive to minimize waiting. Our team is committed to providing exceptional customer service, and we're glad you found them helpful and friendly. Knowing the rental car process was easy is a big compliment! We understand that sometimes a rental car is necessary, and we want to make that process as smooth as possible. Thank you again for choosing Crest Volvo Cars. We look forward to seeing you again soon!