Alex Chan | Page 8

Great experience Recently, I brought my Toyota Highlander for a weatherstrip to be fixed. The spare was reordered and installed free of charge. The service was fast le Recently, I brought my Toyota Highlander for a weatherstrip to be fixed. The spare was reordered and installed free of charge. The service was fast leaving me completely satisfied! Thanks, Alex! More

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EXCELLENT SERVICE / OUTSTANDING CUSTOMER SERVICE As always when our Toyota Sienna needed to be serviced or fixed something, you guys gave the best results. Very easy to deal with you all. Eventhough As always when our Toyota Sienna needed to be serviced or fixed something, you guys gave the best results. Very easy to deal with you all. Eventhough we are far from you, we always come to your dealer simply because of your excellent cotumer service. Mario, you are the best and thank you. Melinda and Efren More

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Always Great Customer Service There is not enough I can say about the Customer Service both my wife (2008 Highlander Limited) or I (2001 Solara Convertible) receive each and every There is not enough I can say about the Customer Service both my wife (2008 Highlander Limited) or I (2001 Solara Convertible) receive each and every time we bring our vehicles in for maintenance or repairs. On my last visit, the Traction Control sensor and ABS was not working. After the initial diagnostic, Hon identified that the part would have cost me $4500 to replace. For a car that is 13 years old, that could have been a deal breaker in the decision not to keep it. I'm hoping to keep the car for a few more years as it's in excellent condition. Hon suggested that I replace the part with a used replacement for 15% of the new cost. More

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Unhelpful advice (or no advice at all) on this one occasion. It was time for new all-season tires. I called TOTP's sales department and proposed Pirellis (I do quite a bit of fairly rough back road driving), but It was time for new all-season tires. I called TOTP's sales department and proposed Pirellis (I do quite a bit of fairly rough back road driving), but the salesman persuaded me to get Bridgestones. On May 8, 4 new Duellers were installed on my Highlander. Having received Toyota's mailing about Tire Rebates, which included Bridgestone's offer of a $70 Visa Gift Card, I followed the mailing's instructions: "See your Toyota Service Advisor or visit us at toyota.ca". I asked Alex Chan what to do about applying for the rebate. He said "Go on line." I pointed out that Toyota's mailing implied I could get the necessary info from my Service Advisor. Alex said, "I just gave you the info: I said go on line." This felt a bit dismissive. Nevertheless, several days later, I went on line, where I found that Toyota's posting about Tire Rebates contained no mention whatsoever of Bridgestone. Confused by this, I rang Service (May 14) and asked for Alex, but he was at lunch. I left a message with the Service person who took my call, outlining the situation, asking Alex to follow up, and was assured that he'd return my call when he came back. That call was never returned. This feels a bit dismissive too. We pay premium prices to get premium service at Toyota on the Park. Normally, premium service is what I've always received, and I've been happy. This time I wasn't so lucky. Having been urged to take the Bridgestones over the Pirellis (a brand I've used on other SUVs with great satisfaction), and then getting neither the advertised rebate nor at least some kind of considerate explanation, leaves a slightly bad taste. Alex has been very helpful in the past, and this is a minor complaint, certainly . . . but I'm not used to having anything at all to complain about at Toyota on the Park. More

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Maintenance I have a great experience every time I bring my car in. I have recommended this dealer many times. Keep up all the great work. I have a great experience every time I bring my car in. I have recommended this dealer many times. Keep up all the great work. More

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Excellent customer service since opening I have been servicing my car there since they opened. The staff have been always courteous, explaining all work that need to be done and recommending I have been servicing my car there since they opened. The staff have been always courteous, explaining all work that need to be done and recommending those that need attention at the next visit. More

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Service Event Have been bringing my 07 Camry there for service for last 3-4 years. Great service in general. Friendly/organized staff, clean facility. The service a Have been bringing my 07 Camry there for service for last 3-4 years. Great service in general. Friendly/organized staff, clean facility. The service advisors are honest and provide good advice/assessment/service options. I would probably give a 4.5 for quality of work(no such option) due to a couple of minor incidents some time ago that were rectified to my satisfaction. But overall - they seem to do a satisfactory job. More

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Great Service Since buying my 2006 Corolla I never take my car anywhere else for service. I like everything about the experience, Convenient location, good waiting Since buying my 2006 Corolla I never take my car anywhere else for service. I like everything about the experience, Convenient location, good waiting area, complimentary refreshments, my car is always ready on time, usually before the estimated time. The best thing of all is the staff!! They are courteous, knowledgeable always smiling and friendly. All round great customer service! Thank you Toyota! More

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Outstanding service I have been dealing with Toyota on the Park for five years now and have purchased one car for my daughter, leased one for myself and my other daughter I have been dealing with Toyota on the Park for five years now and have purchased one car for my daughter, leased one for myself and my other daughter and insisted my Aunt buy her Corolla from Toyota on the Park. I just this month leased another car from Lexus on the Park through Nancy and Matt. Nancy is incredibly customer focused, always a smile on her face and has not only exceeded my expectations but has turned me into a raving fan of hers and Toyota on the Park. If you need a car, go see Matt, Nancy and be sure to service it with Alex and Mario. These folks really care! This entire team is out of this world and since my next car is my fifth car in the family in the last five years, customer service is a huge reason why I keep on coming back. There is not a thing these folks won't do to satisfy their customers. They are the best! Chuck Resnick More

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Alex Chan provided the best service that I have ever received in the automotive service industry. He is friendly, funny and fantastic at his job. He was very informative and will be the reason why I wil received in the automotive service industry. He is friendly, funny and fantastic at his job. He was very informative and will be the reason why I will continue to return to this dealership. Well done Alex Chan! More

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