Ala Alqasem | Page 20

Can't go wrong First, I am the MOST skeptical person when it comes to dealers, always waiting for "the catch" and always on the look out for a scam.....Cam, Al and t First, I am the MOST skeptical person when it comes to dealers, always waiting for "the catch" and always on the look out for a scam.....Cam, Al and the rest of the team at Southbank have changed that.. Great customer service, Great vehicle, Great price and NO REGRETS. They took the time to explain all the details and answer every question clearly. Bearing in mind several bad experiences prior to this, I didn't know buying a vehicle could be so painless. And so it should be. Cam, Al, SOUTHBANK....THANK YOU. You really made the difference. More

Helpful 2

Report | Print

Accomodating They were very open to getting me a good deal on what I wanted as well as what I felt was a good deal on my trade in. Very helpful and after going to They were very open to getting me a good deal on what I wanted as well as what I felt was a good deal on my trade in. Very helpful and after going to so many dealers before this I definitely made the best choice. More

Helpful 0

Report | Print

Thank for deal This is the first time in my life I did the right deal with and I am very happy. I thank every one who helped me to this deal. Thank again. This is the first time in my life I did the right deal with and I am very happy. I thank every one who helped me to this deal. Thank again. More

Helpful 0

Report | Print

Customer satisfaction The art of customer service is a rare commodity in today's society so dealing with Southbank has been a breath of fresh air for me! It was a pleasure The art of customer service is a rare commodity in today's society so dealing with Southbank has been a breath of fresh air for me! It was a pleasure doing business with your team and I will most definitely be back for any of my future vehicle needs. I will also be sure to pass along my positive feedback to anyone looking for a reputable dealer going forward. More

Helpful 0

Report | Print

Good purchase experience Just got our brand-new Dodge Grand Caravan home. The vehicle is almost exactly as we want it, at just a little higher price than we had expected. All Just got our brand-new Dodge Grand Caravan home. The vehicle is almost exactly as we want it, at just a little higher price than we had expected. All in all, a positive experience. More

Helpful 0

Report | Print

Love my compass almost as much as I love Southbank dodge! I traded in my 2011 Ford Fiesta and I bought a 2014 Jeep Compass North edition in March, and I still I Love it! Gustavo was very friendly, helpful I traded in my 2011 Ford Fiesta and I bought a 2014 Jeep Compass North edition in March, and I still I Love it! Gustavo was very friendly, helpful and knew his stuff! He has done everything in his power to make, and keep me happy! He has since called me to confirm (Multiple times) that I am still satisfied with my purchase, I also worked with Bruce. He has bent over backwards working with me and my family. Bruce takes the meaning of service to the next level! Ala was very professional, and took the time to explain every last detail! The biggest reason I would recommend Southbank dodge ,Gustavo, Bruce, and Ala is because they made sure that the Compass was the right car for me. The dealership got to know me, and my needs. I gave them my budget and we stuck with it. Southbank Dodge is like a family. Every time you walk in the door, you are greeted with smiles and service. I do not recommend people to go to Southbank Dodge, I TELL them to go. More

Helpful 0

Report | Print

Loving our new Dodge RAM! We would like to commend Mr. Merv Williams on his outstanding professional service. This was our first visit to Southbank Dodge and I would like to sa We would like to commend Mr. Merv Williams on his outstanding professional service. This was our first visit to Southbank Dodge and I would like to say that the service we received was very courteous and inviting. Merv was great from the start as he welcomed us into the dealership and answered all of our questions regarding the Dodge RAM. We were successful in attaining the price we were looking for and Merv, Patrick, and Al made the experience a very positive one. From start to finish, we have to admit that the experience left us feeling very confident of our choice to come to Southbank Dodge and we would definitely recommend this dealership to our family and friends. Thanks again Merv and we look forward to seeing you again in the future, The Borracci Family More

Helpful 0

Report | Print

Merv was a polite and put an effort into finding us the car for our budget and our needs. Al worked very hard, even on his day off, to make this possible. We had an emergency and needed a car quick....Sout car for our budget and our needs. Al worked very hard, even on his day off, to make this possible. We had an emergency and needed a car quick....Southbank Dodge made this possible and made our experience painless. We are now loyal customers and would recommend Southbank Dodge to any friend in need of a new vehicle. Thank you guys!Jamie and Leanna More

Helpful 0

Report | Print

Very friendly and helpful staff. They went out of their way to bring in a vehicle that met my criteria very quickly which was greatly appreciated. Price was fair but didn't really understand how the adve way to bring in a vehicle that met my criteria very quickly which was greatly appreciated. Price was fair but didn't really understand how the advertised sale fit into the pricing negotiations, it was not really mentioned at all. When I picked up the new vehicle I found out a sw update on the system needed to be done, this should have been checked before the vehicle was picked up. I would have also liked to know about the extended warrantee and protection package pricing and details prior to buying the car. The additional costs where not foreseen. More

Helpful 0

Report | Print

From start to finish our experience with Southbank was laid back, but highly professional. They worked with us to ensure we were choosing the right car for our needs... And wants. Everything online from t laid back, but highly professional. They worked with us to ensure we were choosing the right car for our needs... And wants. Everything online from the initial posting was accurate and upfront, they coordinated a no pressure test drive and helped us with our trade to ensure we could get our payments to match our budget. For such a large purchase and decision, I'm so happy we ended up working with the Southbank dodge Chrysler team! We were able to upgrade without a higher payment, and when it came to delivery, they spent time familiarizing us with the new features. My husband and I are excited about our "new to us" 2013 jeep, and feel that we got great value, fair financing, and will be happy to get our future servicing done at the dealership. More

Helpful 2

Report | Print