"Never again - will most likely sue the dealership
After bringing my car here for an airbag service recall my steering wheel had sustained serious damage caused by the technicians who did the work
They didn't tell me before hand that my beloved Mercedes Benz would be damaged, nor did I sign any kind of damage waiver
The metal trim around the steering wheel was left sharp and jagged and incorrectly installed, and holes were left in the steering wheel cover. I actually injured my hand on the jagged parts
Their Asst. Service Manager admitted and accepted responsibility for the damage and promised to fix the steering wheel trim and the cover - see texts photo.
They replaced the trim, but then refused to fix the holes claiming "oh well nothing we can do its part of the procedure" and "go ahead, take us to court"
My advice? There are plenty of OTHER good Mercedes dealers in the area, I suggest you pick one."
"These guys sold me an extended warranty for my ML350. Paid over $3K for it. After the Vehicle purchased, I spent over 5K to change NOX sensor, Oil leak from transmission cooler, oil leak from the engine oil cooler. None of these are covered under warranty. The warranty is sold from Nationwide. Full of lie. I will never go back to these guys,"