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Smooth - Acieri
The listened to what needed to be done. They serviced my car and on time and did it with a smile!
I would go back to service my car there again.
Installed a faulty water pump and would not fix. - chatthebugg
I went to this dealership to replace my water pump under warranty, a year later the water pump breaks yet again on a new car...I bring the car back in and they say that I have to pay for it because I don't have their extended warranty. On a part they installed a year ago I have to pay to be fixed again. I explained how this doesn't make sense that I have to pay for a faulty part they installed in my car and they just didn't care and actually tried to sell me a new car.. terrible.
Crooked dealership - Hany Sadek
Now that Mercedes have sold their service dealerships to private dealers, they made a big mistakes. This dealership in Laval are crooks. They made me change an engine at 140k ???after negotiation I paid 2000$ and they screwed Mercedes head office paying 16000$.
Next time I went in with side mirrors working and I came out with them not working. They refused to fix it saying it is just coincidence even though it happened while the car was in their possession. CROOKS and I stand by it. Never go to a Mercedes dealer again. Never buy a Mercedes again.
Service après livraison..... - Cyrm
Faire l achat de mon deuxième Mercedes n’a pas été une belle expérience; Le véhicule pas à La auteur d un Mercedes C 400 certifié, suppose nous dédommager pour tout les inconvénients;
Erreur prix , derrière du siège brisé , pas pneus hivers sur le véhicule, deux moi et demi plus tard ; rien n est toujours pas réglé , de loin je recommande pour ma part ce concessionnaire, dommage pour un concessionnaire de cette Marque d opulence .
BEWARE - peter
EXTREME POOR SERVICE GIVEN BY SERVICE MANAGER ANDREW TELLING ME THAT THERE COULD BE CHARGES VERIFYING THE WINDOWS SCRATCHED ON A 2017 S63, AND TELLING ME WHY DO I BRING CAR LIKE THIS TO THE WEST ISLAND DEALER AND THAT I SHOULD BE TAKING IT TO BLAINVILLE WHERE IT WAS PURCHASED. OBVIOUSLY THIS GENTLEMEN SHOULD NOT BE WORKING AT MERCEDES. THIS DEALERSHIP WAS SO MUCH BETTER WHEN IT WAS CORPORATE. DEFINATELY MY LAST MERCEDES PRODUCT FOR MYSELF AND FRIENDS
quality, integrity, Friendliness. - Claude Champagne
The quality, integrity and remarkable efficiency of the team; Senior management, sales, and after-sales service ... at all levels.
An attitude, attentive, warm and courteous, from the customer's approach to the delivery of the vehicle ..
Poor Customer Care - PolskaXD93
I hope this doesn't happen to all their customers, but my experience with this dealership is a bad one. I'm not going to comment on their prices too much, they're not horrible and the personnel isn't exactly "unfriendly" but they just don't give a damn about you. If you have a question about your lease, forget about it. My lease was ending in less then a month so I decided to give them a call to get an estimate to extend the lease just to see, and also where and when I need to drop my Volvo off. It took me the whole month to actually get in touch with a person that knew anything. The secretary just kept transferring me to different people that never answered their business or cell phones and never called me back despite many messages I had left. I finally somehow luckily got in touch just before my lease ended. I was very frustrated and tired of this dealership so I decided to go for a different brand of car because I can't take cooperating with them any more. Definitely not a pleasant experience. WOULD NOT RECOMMEND.
Easy to get service appointment,sometimes on short... - Simgar
Easy to get service appointment,sometimes on short notice.Loaner car.Good follow-up notification on parts ordered.Good communication of vehicle needs and status.Welcoming and helpful management and owner.Customer since 1995 for current and classic cars.RG Feb 2014.
Worst car buying experience ever. - danny butler
A complete comedy of errors from start to finish. Chaos and broken promises that have yet to be resolved. The best part of dealing with this purchase is that the dealership tries to put the blame on anyone else except themselves. If you like to gamble, go ahead and take a chance, buy a car from them. You've been warned.