Mercedes-Benz Laval

Excellent sales and after sales service. From the first day I set foot in the dealership I was treated as a family member. Even after I purchased my vehicle I was contacted by them the same afternoon to offer additional assistance if I needed to get familiar with all the functionalities of the car.

after waiting three weeks for an answer from the sales manager who did not even have the courtesy of calling me back to discuss the problems: I have with my GLE 400, voice command never worked properly. The response was" this is a machine, what do you want, something that is perfect? All may be fine with this dealership if you have no problems with your car, but beware, this dealership does everything but help the customer. To wait three weeks for an answer from the sales manager to review the problem and not call back. Good luck if you have a problem and Mercedes Canada was no help either David

If you want to have your own bad experience and loose your time and money then it is your choice to visit this worst location ever from my and others experience Mercedes Benz Laval is the worst service

Now that Mercedes have sold their service dealerships to private dealers, they made a big mistakes. This dealership in Laval are crooks. They made me change an engine at 140k ???after negotiation I paid 2000$ and they screwed Mercedes head office paying 16000$. Next time I went in with side mirrors working and I came out with them not working. They refused to fix it saying it is just coincidence even though it happened while the car was in their possession. CROOKS and I stand by it. Never go to a Mercedes dealer again. Never buy a Mercedes again.

I had my car serviced and when i came to pick it up, i noticed my rear bumper was hit. They said it wasnt them that did it and they couldnt do nothing about it. ClEARlY IT WAS THEM because before i brought my car to get serviced the rear bumper had NO damage on it. They dont want to take responsibilty for anything. Their customer service is terrible, AND they attempted to threaten me because of my bumper saying they will not pay for it. What kind of customer service is that? I had been polite the whole time, yet they are trying to threaten me etc etc. I dont recommend bringing your car there.

They donot know how respect to loyal customer very rude unfortunatly mercedess benz donot care about complaining . they are very cheap and I suggest never ever go to this dealer ship . I delivered my car to this dealership with summer tire without instalation in the winter time but They keep my winter tire and said you have to pay 100$ to give it back your winter tire so cheap and lack of expriance i lost my faith to metcedess because of this cheap dealer ship

I have had repeated probleems since I bought the car. The sales manager at the time was good and convinced me to give them a good review afterwords but I regret it . For the most the do all proper steps regarding service but its like the passed the grade but don't retain any of the service after. Bottom line is I would not deal with them if I didn't have to .Just seems like everything I do with them I have to fight for.

BE AWARE AND STAY AWARE FROM THESE CARS- they only greet you with open arms when they want your busiuness- once you're in the door, they do not care anymore! their cars are FULL of problems and they do not honor that or take care of it. no Matter what happens to the car, they find a way to blame YOU(the owner)- everything is your fault and NOTHING is their fault or the xxxxty quality of car that they make!!

Worst dealer ever been to NO NO NO scamers, brought my car for a check engine light on, after 3 hours of diagnostic, they said that the engine is finished and I need a new one (the car has 90000KM) and that I cannot not drive it, engine is seized not worth fixing it ... and they were pushing me to buy another car from them... The worst part was when they told me the oil change is 209$, and when I told them that at another dealer I usually pay 120$ they didn't believe me even after I showed them the bill they said its a mistake ... Even after talking to there service manager. Long story short took my car to another mechanic and now it's fixed after changing the timing belt, the tensioner and a pulley.

Worse Dealer service ever!!! I have owned cars for well over 36 years from North American to European. I have never seen such impersonal, indifferent, totally unfocused customer service in all my years. WHAT A SHAME FOR MERCEDES-BENZ. Their reputation and strive for excellence by these jobbers.