Very disappointing experience. - Rebekah
Very disappointing experience. They were quick to respond to my messages when they wanted the sale, unfortunately after the sale, they were very hard to get a hold of or to stick to their word.
I bought my vehicle in September of 2023. Two months later, the oil was completely depleted from the Tuscon. Then, a month later, the Check Engine light came on and the vehicle was shaking. I called them and the said I can bring the vehicle in (I live in Regina, so I said that I wouldn't make it to Saskatoon, as the Check Engine light is on and the vehicle was shaking and wouldn't accelerate. They told me that I can bring it to the Regina Hyundai and they will be able to fix it with my warranty. So, I called Regina Hyundai, and they were great, I booked an appointment (2 weeks ahead was the soonest I could get in). I, then, called back Saskatoon Hyundai North to ask for a copy of my warranty information, so that I would have it. This ended up being a 2 week process, to simply get a copy of my warranty emailed to me. I called multiple times and every time, got transfered to at least 3 different people, having to re-explain myself each time, because they didn't relay the message. I was told 3 different times that the documents would be emailed to me, and finally the third time (2 weeks later), I received the email with the information.
Regina Hyundai fixed my vehicle with the warranty. They said there were multiple problems with my vehicle. This is when I realized that Saskatoon North Hyundai didn't do a vehicle inspection before selling it to me, they sold me a "lemon" and tried to avoid me when I was trying to get my problem rectified. Regina Hyundai fixed my vehicle and I got my vehicle back.
Then, early today (March 21, 2024), my vehicle gave out again, oil light and battery light came on and my vehicle stopped running. I had it towed to Regina Hyundai again. After speaking with the service rep at Regina Hyundai, he said I need a copy of the Carfax and history of oil changes. So, I called Saskatoon Hyundai again and their phone lines were busy. I finally got a hold of someone on the phone and she said they were having a problem with they phone lines. I told her that I needed a copy of the Carfax and oil change history. She said that she would send a message to a manager to get that info sent to me. I didn't get a response, so I contacted Andre, the sales manager who I met when I purchased my vehicle. I messaged him and called him and no answer. I left a message and no response back. Then, I spoke with Andre at 4:22 pm and he told me that he would email it to me in 15 minutes. I waited, and nothing. I called the dealership ay 5:19 pm (almost an hour after I spoke with Andre), and the receptionist told me that she was going to tell Andre right now to send me the email. I waited again, and nothing. I called back at 6:11 pm and told the receptionist that I was waiting still and she said she will get Andre on the phone. She came back to the phone and said he was too busy to talk to me (he was avoiding me). She said she will try to get him to call me back and to send me the documents. It is now after 10:00pm, and I have not received the email that Andre promised me. I am very disappointed, because when he it was a matter of getting the sale, he was sure to do what I asked, but after the sale, he doesn't care. Regina Hyundai can't work on my vehicle until they get the Carfax and the Oil change history from Saskatoon North Hyundai, until then, I am without a car.
I do not recommend purchasing a vehicle from Saskatoon North Hyundai, becaue they will lie to you about completing a pre-purhase inspection and will try to avoid you when trying to get your vehicle fixed. I am very disappointed.
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In