Disheartening Experience: Lack of Transparency and - Keenan G
Disheartening Experience: Lack of Transparency and Professionalism
I recently had an experience at Saskatoon North Hyundai that was, regrettably, far below the standards one would expect when purchasing a vehicle. I was interested in a 2018 Mercedes C43 AMG, listed at $46,000, which seemed reasonable. However, the experience that unfolded was anything but reasonable.
On arrival, several undisclosed issues were immediately noticeable, including visible damage to the vehicle's exterior and persistent e-brake warning. The sales manager, Andre Cespedes, and trainee Dallen Erickson, unfortunately, chose to minimize these concerns rather than address them adequately.
The lack of transparency continued throughout the interaction, with high-pressure tactics and reluctance to share crucial information about the vehicle's condition and history. Despite our insistence on a pre-purchase inspection, we were misled about the results, which, when finally revealed, disclosed multiple significant issues. The behavior was disappointing, especially considering we were serious and capable buyers, despite the challenge in acquiring financing as I am self-employed and hold my finances in my U.S LLC’s bank.
What struck me the most was the abrupt change in demeanor and professionalism from the staff once they realized a sale might not materialize. We received unwarranted and unprofessional remarks from Mr. Erickson, implying doubt over our financial capability and even our honesty regarding past experiences with vehicle repairs.
I am a newly self-employed individual and have been quite successful in my venture. However, being in this status for a short period posed some finance approval challenges, even though affordability was not an issue. I maintain a strict discipline of paying myself minimally to optimize tax liabilities. This situation would make it hard to be approved for financing, and this was made very clear to the staff. However, Mr. Erickson chose to use this information against me, making sarcastic remarks about my ability to afford the vehicle and repeatedly insinuating that I was being untruthful about my financial capability and my past experiences.
I conveyed a past experience about receiving a substantial quote for suspension repairs on my Audi, using this to exemplify potential repair expenses at high-end dealerships, given that I was informed I would need to approach Mercedes for repairs post-purchase. The response from Sales Manager Andre Cespedes was both dismissive and disrespectful, suggesting that my recount was embellished or overstated. After determining the car didn’t meet our needs, we amicably concluded our visit and departed. However, during our journey home, Mr. Erickson initiated a text conversation, accusing me of fabricating details about my financial condition. Even after clarifying my situation again, he retorted dismissively, "You also told my manager and I that bushings for an Audi are $14,000, but alright man." In this message, he was implying dishonesty about my current circumstances and about the aforementioned comment.
This experience was not just about a car purchase gone awry, but about the lack of respect, transparency, and professional integrity we encountered. While we walked away disheartened and frustrated, I hope this review serves as constructive feedback for the dealership and a cautionary note to potential buyers.
I would urge potential buyers to approach with caution, scrutinize the information provided, and consider whether the level of professionalism meets their expectations. And to Saskatoon North Hyundai, I would request a reflection upon the values and practices that guide customer interactions, to ensure no one else leaves feeling as disheartened as we did.
Thank you to anyone who takes the time to read this and consider our experience. Here’s to hoping for more transparency, respect, and professionalism in our future interactions.
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