14 Quebec Mercedes-Benz Dealers

Exceptional service from François; been a long time - lalani.yasmin

Exceptional service from François; been a long time customer. Perfection, caring and respectful. Thank you Yasmin

I’ve bought numerous cars outside of my city before, - KAM1

I’ve bought numerous cars outside of my city before, including in Montreal and even Toronto, and I’ve never had issues completing a deal. I’m always very upfront when I’m either selling or trading a vehicle and I’ve had many seamless transactions over the years. Unfortunately I cannot say the same about Mercedes-Benz West Island. I reached out on a Friday morning about a Mercedes they had listed and told them I wanted to trade my Lexus toward the vehicle. I was completely transparent from the start. I disclosed minor damage on the front grille which by the way is about a $300–$400 part for the upper portion. I sent them the VIN, photos and the exact mileage. From there the process became ridiculous. It was like pulling teeth trying to get a simple appraisal. It took five full days just to get an answer on what they would offer for my trade and during that entire time I was the one constantly following up. It honestly felt like their sales team does not like money or does not want to do their job. I am in sales myself and one of the most basic things you can do is be responsive when a customer is clearly interested in buying. When I finally got an offer it was a complete lowball. I even showed them two better offers from other places and their response was that what I wanted was too high. I completely understand that a dealership needs to make money on a trade. That is normal. But the going rate for my car online is about five to seven thousand dollars more than what I was asking. Their response was that they do not want to pay market value. That makes absolutely no sense. If comparable cars are selling for five to seven thousand more than what I was asking plus tax, then what I asked for was already below market. And the tax portion does not even come out of their pocket. Between the slow communication, the lack of urgency and the unrealistic trade offer this was one of the most frustrating dealership experiences I have had. Buying a car should not feel like chasing someone down just to give them business. I would recommend looking elsewhere if you expect responsiveness and a fair evaluation of your trade.

Terrible service…incompetent mechanics…can’t tell you how - Rambo

Terrible service…incompetent mechanics…can’t tell you how many times I need to go back the next day for a problem they think they fixed and charged me for only to find out that was never the problem to begin with. They are supposed to give you a courtesy car while yours is in for repair as per agreed to when we purchased our 2 Mercedes only to find out they never have any cars available. The great service technicians leave this Laval dealership and only the incompetent ones stay on. Never buying another Mercedes…BMW here I come.

Smooth - Acieri

The listened to what needed to be done. They serviced my car and on time and did it with a smile! I would go back to service my car there again.

Mauvaise expérience ventes / Bad experience with - Emmanuel from Ottawa

Mauvaise expérience ventes / Bad experience with pre-owned sales. Sébastien, sales rep took a deposit to hold a vehicle for me ahead of test driving it as I lived out of town. He would not reimburse it when I changed my mind shortly after apparently because they had started some repairs on it. Glad I didn’t purchase from them. Avoid them at all costs, had a much better experience in St. Agathes-des-Monts, and a 5* AMAZING experience with Mercedes Mississauga on Mavis Rd.

Easy to get service appointment,sometimes on short... - Simgar

Easy to get service appointment,sometimes on short notice.Loaner car.Good follow-up notification on parts ordered.Good communication of vehicle needs and status.Welcoming and helpful management and owner.Customer since 1995 for current and classic cars.RG Feb 2014.

quality, integrity, Friendliness. - Claude Champagne

The quality, integrity and remarkable efficiency of the team; Senior management, sales, and after-sales service ... at all levels. An attitude, attentive, warm and courteous, from the customer's approach to the delivery of the vehicle ..

Poor Customer Care - PolskaXD93

I hope this doesn't happen to all their customers, but my experience with this dealership is a bad one. I'm not going to comment on their prices too much, they're not horrible and the personnel isn't exactly "unfriendly" but they just don't give a damn about you. If you have a question about your lease, forget about it. My lease was ending in less then a month so I decided to give them a call to get an estimate to extend the lease just to see, and also where and when I need to drop my Volvo off. It took me the whole month to actually get in touch with a person that knew anything. The secretary just kept transferring me to different people that never answered their business or cell phones and never called me back despite many messages I had left. I finally somehow luckily got in touch just before my lease ended. I was very frustrated and tired of this dealership so I decided to go for a different brand of car because I can't take cooperating with them any more. Definitely not a pleasant experience. WOULD NOT RECOMMEND.

Worst car buying experience ever. - danny butler

A complete comedy of errors from start to finish. Chaos and broken promises that have yet to be resolved. The best part of dealing with this purchase is that the dealership tries to put the blame on anyone else except themselves. If you like to gamble, go ahead and take a chance, buy a car from them. You've been warned.