9 Quebec Audi Dealers

My experience with Audi xx-Laurent has been extremely - Despina Karafotis

My experience with Audi xx-Laurent has been extremely frustrating and unacceptable. After months of issues with my 2022 Audi A3, purchased from Audi West Island, I reached out to Audi xx-Laurent hoping someone would finally take my situation seriously and help me find a resolution. From the very first day I met with the general manager of Audi xx-Laurent and the VP assistant of Gabriel, Mario Kouz last Thursday, I made it absolutely clear — both verbally and in writing — that I no longer wanted my 2022 Audi A3 and was firm in that decision. I sent Mario a detailed email explaining my position and provided him with a copy of the mise en demeure I had previously sent to Audi West Island and Julie Delisle, General Manager. What is particularly concerning is that during today’s meeting, Mario told me he had still not read it — he had not even opened it. I was also told that Mario would take care of me as a full-time client and that there may be some form of compensation for the significant amount of time and frustration I have experienced throughout this situation. Unfortunately, today I left the dealership still driving the same vehicle I have repeatedly stated I no longer want, with no resolution and no compensation. I was then informed that because the vehicle was purchased from Audi West Island, I now have to wait for Julie Delisle, the General Manager, to return from vacation on August 24th before Mario can apparently move forward with offering me a solution. After months of wasted time, repeated conversations, follow-ups, and being passed from one person to another, I am once again being asked to wait. I was clear from the beginning. I communicated my position verbally, in writing, and provided supporting documentation. No accountability. No solution. No resolution. This is not the level of professionalism or customer service I expected from Audi. Based on my experience, I would not recommend Audi xx-Laurent.

I’ve always believed that a dealership can make or break - Robert.fuoco

I’ve always believed that a dealership can make or break the ownership experience, and Audi Anjou continues to prove that they are in a league of their own. Every visit reminds me why I trust them with my vehicle, and why choosing Audi feels like the right decision every single time. A special thank you to Gabriel, who is truly an exceptional service advisor. His professionalism, clarity, and genuine dedication to helping customers understand what’s happening with their vehicle set him apart. He never rushes, never glosses over detail and always takes the time to explain everything in a way that’s transparent, reassuring, and easy to understand. It’s rare to find someone who combines true car knowledge with such a customer‑first approach. Honestly, if I continue buying Audi vehicles in the future, a big part of that decision will be because of the service at Audi Anjou!

I have never experienced this level of poor customer - Despina Karafotis

I have never experienced this level of poor customer service, lack of communication, and complete disregard for a customer after purchasing a vehicle. I purchased a 2022 Audi A3 from Audi West Island at the beginning of December 2025, with approximately 44,000 km. I made a significant financial commitment because I trusted the Audi name and expected professionalism, accountability, and a premium level of service. Unfortunately, I received the complete opposite. Since purchasing the vehicle, I have dealt with Tommy Bourgon, the used sales manager, Mehdi Mohammed, the service department manager, three different service advisors, Leila Khoury, Norman Rassy, Cristian Cojocaru and especially Julie Delisle, the General Manager. Despite repeatedly explaining my situation and giving the dealership numerous opportunities to resolve it, I have been passed around and left to chase people for answers. I eventually sent a formal mise en demeure to Julie Delisle on May 4, 2026 outlining my concerns and requesting a resolution. It has now been approximately seven weeks, and I am still waiting for a response from the General Manager. Seven weeks. This is completely unacceptable. This was a formal notice regarding a vehicle I purchased from your dealership, yet I cannot even receive a timely response from management. The most frustrating part is that I have been patient. I have communicated respectfully, followed up repeatedly, spoken with multiple employees and managers, and given Audi West Island more than enough opportunities to make things right. Instead, I have been passed from one person to another, forced to repeat myself, and left without a meaningful solution. I should not have to fight this hard just to be heard. I no longer want this vehicle, and I have no interest in continuing to do business with Audi. The trust I had in both the dealership and the brand has been completely destroyed. Problems can happen with any vehicle. What matters is how a dealership treats its customer when something goes wrong. Audi West Island has failed miserably in that regard. I have felt dismissed, disrespected, and not taken seriously throughout this entire process. Spending tens of thousands of dollars on a vehicle should not result in a customer having to constantly chase the dealership for basic communication and accountability. I expected a premium experience from Audi. Instead, I received months of frustration, poor communication, and absolutely no satisfactory resolution. I regret purchasing my Audi A3 from Audi West Island, and based on my experience, I would not recommend this dealership to anyone.

Took one month to get an appointment for a sensor - Audigirl

Took one month to get an appointment for a sensor calibration on warranty. This service was supposed to be done the same day but they said they were too busy, at the end of the day, they advised me ( text message) it gonna be done next day. After taking the car back, the car had warning messages, apparently they forgot to clear codes. I recently tried to reach the service department to get an appointment for oil change, leaving a message on their voicemail and no response after one week! I would say the sales department is very good but better to go to another place to get service

very bad experience defective etron GT battery no - jean D

very bad experience defective etron GT battery no deliveries and still no refund of my deposit

Bad experience - Dunlop

Realy bad experience. They hide a crash from the used car we purchase, late on delivery, don t want to help at all, send us a letter of menace. Stay away of that dealer. Realy bad service and they lie on the condition of the car.

I have been going to Audi Lauzon for oil changes and - deuxfaces

I have been going to Audi Lauzon for oil changes and other maintenance for my Audi for several years, and I am very satisfied with their service. The staff is always courteous and professional, and they take good care of my car. They are honest and transparent about the costs and the work done, and they always finish on time. I trust them with my car, and I appreciate their dedication to customer satisfaction