521 Ontario Used Car Service Centres

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

Service - Gen

The employee at the service center were very friendly and welcoming. The service was well done and in time. I had a good quality loaner car.

I had a fabulous experience at Petawawa Toyota! The... - Robbin

I had a fabulous experience at Petawawa Toyota! The Service Advisor named Chuck greeted me as soon as I came in, checked me in to my appointment, carefully explained everything that would be done, gave me an estimate of the amount of time it would take and offered me a free car wash. After the work was done in the time I was told it would be, Chuck explained everything that was done and everything they discovered with courtesy and details and answered all of my questions with patience and kindness. It was a wonderful experience from beginning to end!

Good service and staff at service desk always friendly - Don

Good service and staff at service desk always friendly and help full.have been longtime user of this dealer.

Customer service - kdolan

The service team is friendly and caring and takes the time to walk you through what they have done to you vehicle in order to get you back on the road.

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

My initial sales experience with Arman was quite good, he - no more fords for me

My initial sales experience with Arman was quite good, he was very helpful and pleasant to deal with. The service dept here is another story unfortunately. When I picked up my brand new Ram pickup in Dec 22, the tailgate was visibly misaligned and I brought this up. No problem I was told, it could be addressed during the first service visit. It wasn't, in fact I only found out when I came to pick the truck up from service that it had to go to the body shop and there was scheduling conflict etc. No problem, I would have it addressed on the next visit. During the next visit the body shop was closed it was becoming a separate entity and wouldn't be open for a month. Ok, the paint is now wearing off the tailgate and the rear quarter panel where it rubs. I call again yesterday to make an appointment through Raceway service where Emily tells me she can't help, I I have to call the bodyshop and deal with this warranty issue on my own with no help from her or the dealer I bought the truck from. No one answers the phone there and no one calls back. My new $85,000 truck with 19,000 km is starting to rust and no one can or wants to help. Brutal lack of customer service - I would not recommend servicing your vehicle here nor will I ever buy another vehicle from this dealership.