Denial, don't want to take responsibility! I took... - mdtorr70
Denial, don't want to take responsibility!
I took my vehicle last July 3, 2021 for oil change, tire rotation and replace differential fluid services. My vehicle was in the shop pretty fast but it took over three hours wait. I noticed it was on the hoist and also on the ground for a long time. When I got my vehicle, I noticed the deep scratches on the lower right corner of my Entune/Navigation System bezel and one of its buttons near the said area. There was a poorly done touch-up to cover it up too. My wife and I didn't see these damages anytime prior to the said service appointment.
I spoke to the Senior Service Team Leader and eventually to the Senior Store Team Leader and got nothing but denials. The Senior Store Team Leader just kept telling me that he'll talk to the service technician. Until now, I have not receive a phone call about this issue. They were even telling me scenarios how it possibly happened but I know its full of BS because I know my vehicle and I take care of it well which one of the reasons why I take it to Toyota dealer for any services even though they charge more.
I have received my vehicle from previous services from them with grease in the door handles (outside and inside) and other areas of the vehicle but I just cleaned it myself. However, this damage is not acceptable. I would attach photos of the damage but this site doesn't have that feature.
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