1,567 Ontario Subaru/utils/common Service Centres

This is an e-mail we sent to Peter (Service Manager) and - Poor Service

This is an e-mail we sent to Peter (Service Manager) and Fatema (General Manager). We are sending you this e-mail because of a number of unsatisfactory reasons, I personally called you (Peter) yesterday and advised you that I would come in today to see you and figure out what occurred with the misdiagnosis of the C43. I left the dealership right after you said you would investigate the matter and call me back. Instead, you have Faith text me, not even call, and deliver your message, absolutely unexpectable from a customer service perspective. As already mentioned, we spent $5200.00 to have the noise repaired and we still had the same noise after the repairs. When I drove with Wayne, Shop Foreman, before we even left the parking lot he stated, “I hear the noise from the rear tires”. Instead, I received a text message previously basically telling me it’s my front bearings and steering wheel spring link which is making noise when the vehicle turns, as mentioned, I never heard any noise when turning prior to leaving the vehicle with you. I asked again, how bad was the bearings that we had to spend $5200.00? I was told that I would receive a picture of the bent front rim, never received it and it’s not in your final report/receipt. I did see the bent rim today and thank you for that. Can you show me a video that I required the bearings/steering wheel spring? Just in this last month we have spent several thousands of dollars and still had the same noise. For Wayne to immediately identify that it was the rear tires, we would have preferred to pay for two new tires than $5200.00 and have the same noise. Too offer to pay for the bent rim makes no sense, that is not the cause of the noise, it’s the two rear tires which if this was diagnosed properly we wouldn’t be out $5200.00. I have no issue paying the rim, we need to address the $5200.00 and why Wayne was able to pinpoint the issue. Another issue that we have is that we left the dealership with the 550 two weeks ago, where we picked it up and brought it back within 30 minutes as it had the same shake, paid for the service with the same issues. The shaking is not consistent, could this be part of the braking system, something sticking? Overall, we would like this matter taken seriously, “Quality and luxury, our passion”, we not feeling the passion in the service.

The service advisor was very helpful and answered all my - Marty

The service advisor was very helpful and answered all my questions to my complete satisfaction. The service performed and my entire experience was above average.

Always a great experience - Rami

This dealership goes over and above to make sure the customer is looked after. Recently Justin made sure my car was washed in a timely manner and despite the fact it was not in for service but only needed a top up of the blue liquid for emissions he did not hesitate to have my car washed when I asked for this.

Best dealer and shop I've been to,had a few issues, - John Bilenkis

Best dealer and shop I've been to,had a few issues, however they went above and beyond to make sure I'm happy. Honest people! Especially thanks to Anthony Perciasepe. I Can't say enough good things about him. Thank you

Great first time experience! - Coby77

This dealership is clean and easy to find. When I arrived at the service desk, I was promptly welcomed by the service manager, Ed Van Herpt JR; he quickly wrote down the services I wished for my vehicle, he gave me some welcome suggestions, also answering my many questions as this was my first vehicle of this brand; He gave me a tentative time of completion, and offered me a drive to where ever I needed to go, as an offer of being picked up.I chose to remain in the dealership. I also met the parts manager, Robert Van Herpt, who was very friendly and cheerful.There is a viewing window into the service area, so you can see the progress.The waiting area was clean and comfortable, with free WI-fi, as well as a television, and free coffee.The restrooms were very clean. Every mechanic I saw traveling through the dealership was very friendly, acknowledging me with a smile and hello. I was very pleased as to how I was treated, and made to feel I was welcome. All in all, I find this dealership to be striving for the best customer service and experience.

Exceptional customer service from Stephanie, it is a - Lauraieffi

Exceptional customer service from Stephanie, it is a pleasure dealing with such professional and dedicated individuals, a big thank you also to ray Lam

Took my car for an emergency service, windshield wipers - stephanie k

Took my car for an emergency service, windshield wipers not working. I called the service desk and they informed me to drop my car off. The service was quick, and efficient. The individual that performed the service on my car, I want to thank you very much for your efficient work, and honesty. You were very pleasant and helpful and attended my issue. It was very much appreciated.

Number one MB in Oakivile - Tran N

I had 2 nd service at this dealership which is I am so happy. Mr Rick Desjardins is extremely well organized and services of my Glc 300, And congrat to everyone to this dealership. Will recommend to all of my friends

My experience at Mercedes Benz Downtown was great. Ryan... - Luiza Faret

My experience at Mercedes Benz Downtown was great. Ryan Prince was the sales consultant that helped me and his service was exceptional. I definitely recommend and would go back for more detailed information about the best car options and future purchases.

Service Excellence - Pedra

I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership. My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out. I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner. Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive. I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good

Excellent service as always! - bio-di

Excellent service as always! Thank you to Tanya for the amazing help/service last week. So thrilled you were able to repair my coffee holder and help with my key. So very appreciative of the professional service at the dealership. Also, like to thank Frances who has been very helpful over the past 15 years with her amazing service as well. Peterborough Mercedes-Benz provides excellent service....hands down! Thank you very much! Keep up the great work! Dianne G

I went in to get service and Deepaks friend walks in very - M

I went in to get service and Deepaks friend walks in very beautiful blonde hair woman looks like Mariah Carey. Let her know Deepak I want to buy her a car at your dealership. I've bought 3 cars from there and everyone is lovely and very professional.

Metro has finally packed their tent up and flocked off in - ydana96

Metro has finally packed their tent up and flocked off in the middle of the night. I bought my 2012 Ram 1500 regular cab short box there. 5000 k I had to take it back because the front right rim was seized on the hub...no rust just seized. The first winter I had water in behind the seat. The brake light on the cab was leaking through the seal. Metro wouldn't pay for it and said I'd have to buy a complete light assembly. At 20k my rear rotors were fried cause of hard spots on the rotors...no warranty. At 23k the front rotors had 1/8th of an inch thick rust on them...no warranty. In the third winter I had no heat...none...in -30c for 3 days...froze my butt off. Problem with the soft wear and Metro installed a bypass on the computer. As a result I barely had heat and no vent worked at ankle level. I got all my oil changes done at Metro as per the warranty. In Dec of 2016 the engine light came on the 2nd week. Metro worked on it for 3 hours...ended up putting a new service engine sensor in the engine. A month and a half later a severe engine knock started and loss of power. Metro found metal filings in the motor. Said I'd have to pay the teardown if I were to get some kind of warranty since I was a few weeks over the 5 years...I only had 40k on the truck...never pulled or carried any load. I asked the service guy why I lost power...He told me there is a knock sensor in the motor that will cause the computer to retard the timing when a catastrophic engine failure is detected causing a loss of power. At that point I had enough of these clowns...told them to give me my frikin bill, give me my frikin truck and I'm frikin outta here....It's funny and highly suspicious that the check engine sensor they replaced 2 months earlier didn't come on when the computer was alerted to the engine failure. I'm left with the idea that the sensor was disabled to get me past the warranty of 5 years. Metro wouldn't pay for the teardown or weeks worth of car rentals and when I called Chrysler Canada the girl told me they wouldn't honor the warranty. I'm so glad Metro is done and I hope those bums enjoy kicking their lunch boxes down the road...And...NEVER buy another Dodge product EVER again.

I left a cruse Cruze for an Oli change and I was told - Ide Guimaraes

I left a cruse Cruze for an Oli change and I was told that drain plug was too tight and it could break when removed, I didn't given them the go ahead as it would cost me an oil pan replacement, took vehicle to an independent mechanic and I witnessed drain plug being removed wt no effort at all, actually the garage charged nothing for the service. It makes wonder what really happened, I am extremely unhappy and disappointed with the quality of the service rendered, I left the vehicle at Boyer for hours for a simple oil change and I wasted my time taking it somewhere else. I always trusted Boyer for my vehicle but now I have second thoughts about it and I want to hear back from Boyer about it.

Poor customer service - MidNorth-Sucks

I buy a new car the winter months, they sell me winter tires and rims and say will store my summer tires until the Spring no charge. I think great, that's convenient, I return in the spring to have the tires installed and they tell me I must have driven over a nail as one of the tires has a hole in it. I say that's not possible, I bought the car new and you installed winter tires before I drove it off the lot. After a brief, absence the service advisor returns and says they will cover the cost of the patch kit for the tire. I bought a new car I should have gotten a new tire not a patched tire. Tried to talk to the owner about a few other issues that came up and got in not so many words was called a liar. So I contacted Mitsubishi Canada customer support, they tell me it's a dealer issue and someone from the dealer will contact me to resolve the issue to my satisfaction. It's been 3 years and I'm still waiting to be contacted. I realize this is not a Mitsubishi Canada issue but rather a bad dealer to deal with.

Absolute terrible service centre. - k_a.beer

Absolute terrible service centre. Was told work was done to my vehicle under warranty to find out the work was never done!

Zero starts ought to be an option. - Dom

Zero starts ought to be an option. Had a recall for fuel valve. Jennifer (service tech) said would only take 45mins. My Honda had winter tires on it. Went shopping across street and when I came back, she said “our technician broke a part of your car trying to remove gasket. It’s a known issue. This has happened to 5 other cars and we’ll need to keep you car indefinitely”. That was Dec2nd. They get me a rental, without snow tires, on the date of pickup. Had the biggest snowfall of the year. Honda Midland’s owner, Dick Davies, refused to credit me back the $407 fee for winter tires. After a long battle with Honda Canada, Dick Davies called me and ai calmly explained my dissatisfaction. He claimed no ownership and insinuated that I broke the car (that was in great shape when I dropped it off). Though I was calm and polite, he hung-up on me and texted me this. “ You are welcome! Please take your business somewhere else, for someone in business you are clueless! keep moaning to Honda” This, after I already told him the service there has always been good. Needless to say, he’s a pompous, arrogant person who can’t take the slightest critique that would help his dealership. Buyer beware. I recommend you drive the extra hour and go see Dan at Honda Barrie instead. Dick Davies, Peter B and Alan Sylvester (midland Honda) think of their customers as dollar signs and not as people. Sharing this so others can spare themselves from dealing with the worst service possible. Here’s the text I sent Dick and here’s his reply. You’ve been warned.

Now charging a fee to pay with a credit card for regular - lehmte

Now charging a fee to pay with a credit card for regular service which is already expensive.

John, Paul and Erin are always helpful and I am confident - jedcat

John, Paul and Erin are always helpful and I am confident that this dealership offers the best customer service.

Friendly greeting ,Fast , efficient service, clean... - NURBEN

Friendly greeting ,Fast , efficient service, clean waiting room, coffee. Plenty of reading material television on. Car was promptly delivered and had been washed Bonus. All items attended to. Happy customer