8 Ontario Porsche Dealers

Excellent service regarding a concern ahead with my - nav

Excellent service regarding a concern ahead with my McCann. Ryan and his team were exceptional in the attendance and service.

⭐ 1/5 – Extremely disappointing customer service from - Jaswant

⭐ 1/5 – Extremely disappointing customer service from Porsche Canada I had one of the worst customer service experiences I’ve ever had dealing with Justin at Porsche Canada. I have been reporting abnormally high oil consumption on my Porsche Cayenne Turbo since purchase, while the vehicle was still under warranty. Porsche repeatedly dismissed the issue and told me this was “normal.” Burning 8 liters of oil between oil changes on a daily-driven vehicle is not normal, has never been on a track, and Porsche failed to diagnose the real issue while the car was under warranty. Now that another Porsche centre has confirmed an oil leak as the cause, Porsche Canada is refusing to take responsibility. Justin was rude, arrogant, dismissive, and completely unprofessional. I asked multiple times to speak to a manager — he flat out refused. I asked to speak to the original representative who opened my claim — he refused again and said “I’m the only person you’ll be talking to today.” He then told me Porsche had made their “final decision,” that nothing would be escalated, and disconnected the call on me. That is unacceptable behavior, especially for a premium brand that prides itself on customer experience. Thankfully, when I called back, I was able to reach my original representative who immediately escalated the situation, which proves Justin’s behavior was unnecessary and misleading. Justin should not be handling customer relations without serious retraining. His attitude alone is enough to make customers walk away from the brand. Think twice before purchasing a Porsche if this is how loyal customers are treated when a real issue arises. I will definitely not be coming back, and Porsche Canada should take accountability for both the mechanical failure and the way this situation was handled.

Service staff not attentive and lacks professionalism. - Vader

Service staff not attentive and lacks professionalism. When I got there for my appointment, the service staff were gathered around chatting away and then just stared at me. Not a friendly nod or acknowledgment. Had to wait about ten minutes at the service guys desk before being spoken to. Will look for an alternate Porsche dealer.

Very horrible experience with this dealership, from sales - dontshopataudi

Very horrible experience with this dealership, from sales to the body shop to the general manager. If you ever bought a vehicle from Michael Silverstone I would look into whether there is a carfax claim that was conveniently registered after the carfax proof was printed.

From my first visit to Porsche London to my actual order... - Ms. Hamlet Wong

From my first visit to Porsche London to my actual order and final delivery I must say all in all I am very pleased. Let's face it, a vehicle like this is a rather important purchase. You need to trust the dealership and those you work with. I got to know Christina this way. She is understanding and always gets back to me in a very timely manner, explaining everything along the way. Any hiccups were taken seriously and rectified. I hope to continue a good relationship with both Christina and the Porsche London dealership.

overcharge - porsche

When I booked my 30000km maintenance service, a lady gave me a quote $480. When I picked up my car, another lady told me $960. Finally she offered to take $230 off, but I still end up paying $250 extra. Dear Porsche, you guys can do better than this.

Arrive at dealership and no one greets you, no one helps... - Ski Bum

Arrive at dealership and no one greets you, no one helps you and you walk out without as much as a smile. Went there 3 times and never got served. Made an appointment to see sales person and when i arrived he was out of the office for a couple of hours. Left my business card and he never called me back. I then purchased my Porsche elsewhere and got flack from Michael Marik for not buying from him and even after I explained i had been there several times and no one felt i was worthy of owning a Porsche. Have been there for service but they all seem to have attitude. Not like the great service I get with my BMW. even the expensive oil change left it 1 bar short of full. Not sure how they stay in business.