207 Ontario Ford Service Centres

brokedown - jazzmancandu

The service department got me right in and fixed up for a reasonable cost. They had the parts I needed in stock and was able to finish my trip with no further issue. Definitely deal with them again.

The only dealership I know of where the owner outright - X

The only dealership I know of where the owner outright refuses to meet with any customers despite multiple requests. Other Ford dealerships in our area are very happy to meet with customers. But not Holiday Ford in Peterborough.

Couldn’t have been treated any better, Craig made sure... - garyss01

Couldn’t have been treated any better, Craig made sure everything went well and Jodie in service did a fantastic job all of Braden people are great and friendly

Stay far away from this place. - bgwilkie62

Stay far away from this place. Just stay away from Ford. Nothing ever goes right with them

service - harreew

service was amazing, resolved my concerns and constant communication as to what was going on with my vehicle so I was never left in the dark. I cannot say anything more to improve with this place they are amazing!

Horrible! - Amy

Horrible! Only open Monday - Friday 7:30 until 4:30 - no shuttle available. Only Ford dealership I know of that doesn't offer shuttle service. Told me that it would only take 1.5 hours. When I booked at another Ford dealership that offers a shuttle they told me they need the Bronco for the entire day and took the time to explain why. Ford really needs to take a good look at Kanata Ford and revamp this whole place!

Excellent customer service and immediate attention. - Noella

Excellent customer service and immediate attention. Great people! Fixed two recalls within days. Highly recommend

Wholly crap. They were completely unhelpful in getting... - Ford 150 Owner

Wholly crap. They were completely unhelpful in getting my problem solved in what is known to be a problem with the manifold of 2017 FORD 150's runner control - check it out in FORD 150 consumer forums. A $ 1,300.00 repair on a plastic manifold part. Instead I was blamed for not bringing my car in for regular service - I bought the vehicle used 2 years ago from Kennedy but they botched a simple tire service. The product is backordered for 3 weeks and my family vacation is ruined. They were congratulating themselves in a getting a discount on the part from Ford. My 5 year warranty is not valid because I am 5,000 KM over the 100 000 K warranty so, it sucks but of course I expect to pay. The general manager is incredibly condescending. When I asked if he would inquire if he could expedite from other distributors or dealerships he put me off to the parts manager who already told me there was nothing he could do. I never get upset over these things but I am having a glass of wine tonight. Geez.

Worst Ford dealership ever and they are liars - Kjt

When Chris was in the service department and Bob Wright was there the experience was good. Once they left the lies in the service department and on the floor were outrageous. We have had at least 10 vehicles in the past from Lange and Fetter and will never step foot in there again

I purchased my 2012 RoadWarrior 415RW TRX RV in... - sakkit

I purchased my 2012 RoadWarrior 415RW TRX RV in Saskatoon, Saskatchewan in May 2012. Given my work, I was transferred to Windsor, Ontario in August 2012. On April 29th I contacted Rick who is the Service Manager at Renaud RV in Harrow, Ontario and explained the issues I was having. Namely a broken wheel well flare / mud guard, and the decals were pealing on the front cap. Rick advised that I did not have to bring the trailer in, and that photo's would suffice. I sent the photo's and he advised that he would order the parts from Heartland RV. I contacted him at the end of May, to see if he had received the parts, and he advised that he had not, and that he would call to get me in for service when the parts arrived. Finally I contacted him today (June 27th) and he advised that the parts were now in, and that I could bring my trailer over next week to have the service completed. However he advised that Heartland was only going to pay for 2 hours of labour, and that the decals would take his guys a lot longer than that and that he would be billing me for several hours of labour even though this was factory warranty work. I was astonished and questioned him on this given the fact of the factory warranty. He advised that it is what it is and he was not going to lose money because my decals were peeling, and that I would have to pay no matter what. He advised that because I purchased the RV from another dealer, he did not care about the service work on my trailer, and that if I had bought the trailer from him, it would have been a different story. I explained that my job transfers me around a lot, and i could not control where I bought my RV from, he did not care. Rick replied "you cannot just jump around from dealer to dealer, and expect that everything is covered". I questioned if I should call Heartland to figure this out, and Rick advised that he thought I should. I contacted TRX RV in Saskatoon, and they advised that there was not much they could do, but that I should call Heartland Customer Service. I did and spoke to Jamie Justis with Heartland Customer Service who was very helpful and understanding. Jamie advised that from what he could see on his records, the work had been completed by Renaud RV already, the file was closed, and Renaud RV had been paid already. I assured Jamie that Renaud RV had not even seen the trailer yet, never mind completed the work. Can anybody say "FRAUD"! Jamie contacted Rick at Renaud RV. Jamie called me back and advised that everything was fine now, and that I should contact Rick, and that things were now figured out as far as the factory warranty being covered. I contacted Rick, and immediately he was confrontational and antagonistic. I advised that I understood everything was figured out, and he advised that it was and he would "do me a favor", and do the work for me. He advised that I was "taking food off of his plate", but that he would "do me a favor", and do the work for me anyways. I confronted him with the fact that he was not "doing me a favor", and that i had purchased a $70,000 trailer with 1 year factory warranty. Rick did not care. I questioned whether I should put the decals on myself, and he responded "you can if you want". I confronted Rick again, and told him that if this was going to be his attitude towards service, why does he not just stop dealing with Heartland, and he advised that he wished that he could stop dealing with Heartland. Given the fact that Rick was obviosuly not interested in doing the work on my trailer, and very obviously not in need of my custom, I feared that he may do a rush job, and not fix my $70,000 brand new trailer properly. As well if they were willing to defraud Heartland, I am sure they would not think twice of screwing me. I contacted Jamie again with Heartland who advised that he would figure out something whereby I would get sent the parts directly, and I could find a "reputable" dealer to install them, and they would pay the labour as required. Thankyou Heartland.....and Jamie! Stay away from Larry Renaud RV!

Excellent place to do business - dyce79

Always greeted with a smile. Managers, sales and service all bend over backwards to help and make you feel comfortable. Have purchased 4 vehicles here, working on the 5th. I do not plan to do business anywhere else. Great family owned local business !

Super duper! - Jk custom

Super duper! Fantastic! Awesome! Friendly! Fast! Clean and sharp! Comfortable, Smart, Flexible, positive with passion.

I own a 2008 ford escape, that currently needs $800.00... - laceyg

I own a 2008 ford escape, that currently needs $800.00 worth of work. The steering shaft torque sensor went in it. You can only buy it from ford for $425.00, then about 3-4 hours of labour. When I googled this issue, apparently it is a recall for 2008-2011 ford escapes.. mine doesn't match the recall vin number but has the same issue. This should be looked into and possibly expanded to other vin numbers. Listowel Ford was equally as awful to deal with as it was to deal with Ford Canada. I was told a tech could verify it was that sensor but it costs $135. When it's been verified by 2 other parties. I am now out of a vehicle and won't be able to get to my physio and concussion therapy.

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership