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I received excellent service from Audi London. They kept... - C Young
I received excellent service from Audi London. They kept me inform on how long the service would take. Good social distancing area while you wait. Will definitely return!
Top Reviewed Service Specialists At This Dealership
Audi Service Consultant
Consistent professional services from Damian Leung, wish... - Lily
Consistent professional services from Damian Leung, wish there is high than 5 stars rating I can reflect his services. Friendly environment of the entire dealership makes me keep Audi. Thanks
Excellent experience - 632830943
Great place with friendly people, especially Lisa. She was such a kind person. Every time I asked her a question, she repied it in time with a good manner.
White oaks auto repair is unlike any repair shop. They... - KelseyElyse
White oaks auto repair is unlike any repair shop. They treat you extremely fair and honest. They look to help in all possible ways and they always treat you with respect.
Tim and the team at white oaks auto all feel the same way, strong nature , honest and all around feel good humans. Which in any industry these days is hard to find let alone the car world. 2020 has been hard and to be met with the level of kindness and decency that I’ve received at this shop is just just a reminder that amazing people still work in business around me.
I’ve received help on multiple occasions now and always absolutely pristine work completed.
I honestly couldn’t recommend more!
My experience at Audi Barrie was fantastic.Paul went... - Adriana
My experience at Audi Barrie was fantastic.
Paul went above and beyond to provide us with multiple vehicle options and provide input and insight. Excellent service!
Always friendly - Chris
I've purchased and recommended people to this location. Their sales department has always been very good. Service is under new management and is run very well. Volkswagen and Audi are two separate locations, I am not sure why they are lumped together as one entity on dealer rater.
Very nice people on time Very clean service Friendly... - MURALI
Very nice people
Very clean service
The worst service in this City. - Elena123
The worst service in this City. They look really friendly, but act very unpleasant. Out of all the dealerships I have went to this is the worst one yet.
Horrible service, No response and then insinuated I lied - colleen_worsley
Horrible service department. Since buying the vehicle the back hatch release has been faulty. I reported this just after picking it up. Climbing in through my back seat to access still. They have no record of my unanswered phone messages regarding this issue and do not plan to fix it unless I pay for a diagnostic and repair. No star rating for them as this is not my first service issue with this team. Expensive and rude if they respond at all.
Worse customer service - Roy
This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership
On April 20th 2017, I purchased a certified pre owned... - Ethan Perkins
On April 20th 2017, I purchased a certified pre owned Audi A4 from Pfaff Audi. My experience at the dealership was very great and positive. Before I purchased my vehicle I asked the salesmen(Anthony Abrahamian). about the common issues that faced the 2.0T engine found in the Audi A4 line of that year, such as piston ring and timing chain failures. He assured me many times that this engine in this model year car did not have any of the stated issues, and that he assured me peace of mind in my purchase.
About a year later I started to experience oil consumption issues, every hundred kilometres or so I had to add oil into my engine. I took my car to Audi Mississauga and they preformed oil consumption test part one and two. It was concluded that my engine in fact need a complete piston ring replacement, in contrary to what was stated by my sales person. The repair was completed and the oil consumption ceased.
Right after my repair my vehicle, I noticed my motor to be louder then it was before I brought it in for this repair. It made a loud ticking and even slight knocking sound when cold. I took the car to a reputable engine rebuilding and machine shop, the mechanists also heard the noise.
I took my vehicle back to Audi Mississauga regarding this. A service advisor came out with a technician and they checked it. They stated that all Audi 2.0ts make noises like this and also noise at this volume. They assured me this was completely normal and that no damage or issues were apparent. A few thousand kilometres later, The noise started to get louder and listening to the dealership, I believed this was normal.
Fast forward to today, my engine in my Audi A4 has a loud knocking noise and is completely un-driveable. I am very disappointed that I chose to buy a vehicle from Audi themselves, with the guarantee of peace of mind and a resolution of mechanical issues. My engine contained all the issues that I was afraid of.
I ask humbly for any assistance or course of action I should take moving forward? My engine shop advised me the engine needs to be taken apart and rebuilt, estimated cost is in the thousands. I don’t want to speak badly of Audi and their products, however this situation leaves less to be desired. I have every invoice, oil change and service record since I purchased the vehicle, which I can provide
In conclusion , DONT BUY AN AUDI AND DONT GET IT SERVICED AT AUDI MISSISSAUGA
Terrible Upsellers - Ceebee
Brought my Q5 in for annual service which was part of the AUDI Care service package. Very simple service. They called to say my steering wheel was out of alignment and that I was probably tracking when I drove. Nonsense. However against better judgement I authorized alignment of steering wheel (not the tires). $180 later I pick up the car get on the highway and my hands are now at the 8 and 2 position in order to go straight. Call back dealership, have make another appointment to have issue addressed. Took a week to get appointment. Wasted 2 hours at appointment. "Fixed" the problem. I was told that it was not adjusted correctly the first time but it happens sometimes. Liars, liars and incompetent. WOULD NEVER EVER RECOMMEND THIS DEALERSHIP.
I have been a long time customer of Oakville Audi, having... - gepayne
I have been a long time customer of Oakville Audi, having purchased/leased vehicles over the years. I kept going back because of the personalized prompt service, however over the last couple of years the service has deteriorated to be an embarrassment for a luxury brand. I have spoken to the GM a few times regarding the poor service each time my vehicle is in the shop and he acknowledges the problem and claims to be making changes to improve. A simple request to schedule a service appointment today, they were unable to find any record of my vehicle, although I bought and always had it serviced there. They asked me to locate and provide them with vehicle detail so they could book an appointment. I do not see this dealership improving on service, something changed with this dealership a few years ago and not for the good
VW loves to nickel and dime you. Not to mention purposely... - Jim
VW loves to nickel and dime you. Not to mention purposely makes you come in for multiple service appointments costing you more in the end instead of fixing the problem from the start.
Explained my physical disability 4 times and still receive none/poor assistance. Can’t even put on hubcaps after a tire change after being reminded and asked twice. Have broken them putting them on in a rush and if they’re not broke or not on they’re half on. Unbelievable dealership. It’s a constant feeling of “give me your money” when you’re there. Fake smiles.
both front tires with bulges, told no other choice but to... - michelc
both front tires with bulges, told no other choice but to replace however only replaced one.($473) told to keep eye on other one and old tire placed in trunk in case we contacted Continental tire. General manager stated in letter no other option but to replace and bulge caused by pot holes.
Appalling service -- no explanation of the costs when I... - KH
Appalling service -- no explanation of the costs when I checked the car in for a warranty service check or a review of the charges that would be incurred. When I was contacted the next day for some additional work that needed to be done, I was informed of those routine charges and I then subsequently asked for a full recap of the charges before moving forward. Standard practise ....
The service rep lied to me and indicated that he had covered them off -- not true and then he delayed in actually sending them to me and had to be reminded from my sales rep so I could actually move things forward. I had asked the service department to put on my new tags -- didn't happen and the ownership disappeared from the glove box and no one seemed to have any idea where it went ...
All in all, a terrible experience and I will not be buying my next Audi from this dealership.
Went for service recently mainly for transmission work... - alih
Went for service recently mainly for transmission work Audi S5. The staff members seemed friendly but how the service was done to my car was poor. After picking up my car, I noticed that the street shield skid plate was missing. though it was there when I brought it in. I know it was taken off as they had to work in the area where it was on and they never bothered to put it back on. When I called the service dept they are saying that the car never had it. I advised them that it did and to give it back. They said a manager would call me but I haven't heard anything. I had also called back and requested to speak with a manager and they put me straight to voice mail. Please be careful taking your car here as they would take parts off and they would deny the car even had the part at all. I'm not sure what kind of business they are running. I am very disappointed with whats happened and would advise to not take your car in for service here.
Please do yourself a favour and do not sign up with Audi... - zeeshan
Please do yourself a favour and do not sign up with Audi Downtown for any businesses/service. They will offer you a lower price for cars that has manufacturing defects which is not easy to diagnose for a normal customer. They will not own up to their words and absolutely have no interest in resolving your issues. If your absolute fantasy is to queued up in their voiced mail / email inbox than be their guest.