Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Excellent experience - 632830943
Great place with friendly people, especially Lisa. She was such a kind person. Every time I asked her a question, she repied it in time with a good manner.
Excellent service of Ken Brasier - Drenka
Ken was very helpfull, pleasant and patient throught the whole process of booking and working on our car about safety recall. We were really satisfied and happy!
Top Reviewed Service Specialists At This Dealership
Audi Service Consultant
Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
Terrific - jeff
Went to White Oaks Collision on the advice of a work colleague. They understood exactly what I was looking for and delivered beyond my expectations. Nice, clean facilities with an exceptional staff. Thomas deserves a raise.
Top notch service and quality work - VanWolfe
Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.
Only looking to gauge - CJax
It seems like the service dept at Audi Oakville are more than happy to offer repairs that are quite expensive, but not willing to entertain warranty items, or other repairs where they can't charge a client very high fees. I have a 2014 A6 that has clear-coat flaking off in a few spots. They said it isn't under warranty, so they would not fix it after charging me for the most expensive alignment I have ever had in my life by a wide margin. My brother has a 2012 Mercedes E350 wagon with a similar issue and Mercedes just fixed the paint understanding that flaking paint is not a good look for a luxury car regardless of the warranty. Based on this, Audi doesn't seem willing to stand by their product as a luxury brand and chooses to hide behind warranties, where Mercedes just responds to an obvious defect in their car. I cannot recommend Audi or Oakville, and Audi in general. Their customer service treats you like a wallet instead of a client. The only positive are the courtesy drivers as they are quite excellent.
Fast and excellent workmanship and service! - Elantra Lady
My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!
A nice experience - Donna
Hal was very attentive. We were looking for a new 2nd car. I learned a lot about the Audie S5. I test drove 3 cars. 2 Audi S5’s & 1 A4 Komfort. He went deli gently through the process of building a car for me. Thank you for your time. Ended up purchasing a Audi A5 sportback at the dealership where we purchased & serviced our other Audi.. it was convenient, close to where my husband works. The reason why I ended up at your dealership Was because our Q5 had broke down & your dealership was the closets to take it for service. The problem was a defective part in the engine. The Timing Chain. The repair set us back $8,500.00. Not happy about that.
SERVICE department was friendly and efficient. - Leah Kirby
Bought A7 vehicle at Hamilton Audi. Went back for 2 recalls and got treated royally. We were immediately given courtesy cars both times for our appointments to Juravinski Cancer centre.!
Thank you Service Department.
***DISGRACEFUL***. NEGLIGENT SERVICE - Scott D
My Car was sent here after a serious collision. Midtown returned my car making terrible noises and shaking violently. Nobody had done a test drive?? ** 4 return visits and 23.5 hours of MY TIME for them to reveal they had "overlooked" a broken suspension spring and another mechanic had to discover a destroyed wheel bearing. They put my and my family's lives in danger.
Compensation? "Sorry.. we have no explanation".. "We will give you a few hours of free service". DISGRACEFUL!!!!
Factory Defect - Hate Audi
WORST DEALER EVER!!!!! Had a problem with a brand new Q5, 3 months old and 31 wires were corroded and 4 were broken. Was told it was my fault because it went through a carwash so would not be under warranty. Q5 has a passive vent that lets water pour in to the electronic area in the rear quarter panel. ( real stupid) I will keep this short. The service manager didn't even know what OEM was.
Unnecessary service given and overcharged!! - John
They recommend unnecessary services and overcharged me for the service.
This happened last year and I was required to take the car back to service center after few days for brake fluid leak which was not picked up by the service
Ripped off during service - nikhilgupte
I have leased an Audi Q5 and on the last service before the lease expired, they said I had completely worn out all my brake pads. My car was at just 30K kms and the brake pads are supposed to last for nearly two times that. Furthermore, I am super careful with braking since I also use the TD Insurance app that monitors braking, acceleration and driving to give discounts on the premiums.
The unnecessary brake pad change cost me $2500. They did ask me first, but when I declined the change they said the brake pads are so bad that I may not be able to leave the service center. With that kind of fear tactics you really don't have much of a choice.
Service Dept - Disappointed
I called this dealership to make an appoinment to repair my leased Q5 Audi and they told me that i would have to pay for the rental car that they would provide to me. This was quite a surprise to me as I had leased this SUV from Pfaff Dealership. They said this was a new policy set for all Audi dealerships as of Feb. 2019.
I called Midtown Audi and they gave me best servic even plus a rental 2019 Q5 Audi at no cost for 3 weeks that took my car to be repaired.
Over inflated insurance job - HammerV
Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.
Good clients service - Naz
I am a client for over 15 years now and we had our good and bad times .
Had my q7 serviced today and i promised Lori that i will write a review.
As a service advisor she went above and beyond and service was fantastic.
As a business owner with several fleet this was a great experience and i will do more business with them in the future. Its very hard to be in a service industry but they earn my respect. If a manager reads the reviews you need to hire people like Lori as she takes pride with what she does and it makes your whole team look like a champ.
BEWARE..BEWARE...BEWARE.. - Canadanorthernguy
I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year.
When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount.
I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service".
Guess what I have heard back from the owner or dealership...NOTHING!!
I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing?
Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!
Slimy owner - avoid this dealer - Stuart duncan
Took my red cayenne in for a recall service and left the dealer for a few hours. Came back to a huge bill for work I didn’t ask for. Further Incensed over the add of a gas line cleaner they added that pumped the whole thing up plus they charged me for labor for work I never ordered. I protested but they said they would not release my car until I paid the for service I never authorized. xxx! Now my front speakers in the entertainment system are fried. The just up and quit - xxx! It’s still under warranty and should not have failed but I’m never going to use mark motors of Ottawa again. Also remembered taking a friend to the dealer to buy a cayenne and when he got there Michael mark changed the price quoted to my friend over the phone. Terrible ripoff this place. Ottawa needs another Porsche dealer. I’d never buy another car from any of their dealerships. Slimy. Ripoff.
The worst service in this City. - Elena123
The worst service in this City. They look really friendly, but act very unpleasant. Out of all the dealerships I have went to this is the worst one yet.
Would never recommend - kriss
Worst customer service! I called regarding a flat tire and was transferred to the service department. After no answer I called again and was put on hold for over 10 minutes. After 10 minutes I was informed that everyone in the service department was busy and that I would get a call back as soon as someone was free. Waited 2 hours and called back myself to only be told that unless I got there in the next 15 minutes, my car would not be looked at today. Would not recommend using this dealership!