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The work was done pretty well and fast. Ken has done an... - J.Ji
The work was done pretty well and fast. Ken has done an excellent job on explaining what’s going on with my vehicle and answering all the questions.
Top Reviewed Service Specialists At This Dealership
I was heartbroken when my new vehicle was scratched. I... - dr a
I was heartbroken when my new vehicle was scratched. I walked into the service department and was met immediately by Michael Fong. Despite it being a long weekend and despite others waiting in the service area, he came out to look at my vehicle and returned minutes later with a compound that fixed the issue! I cannot express my gratitude enough and if I could give him more than 5 stars, I would. Courteous and professional and the reason I will be returning to have all of my service needs at Audi Uptown. Thanks again Michael!
Excellent experience - 632830943
Great place with friendly people, especially Lisa. She was such a kind person. Every time I asked her a question, she repied it in time with a good manner.
Tim was a true professional took care of my vehicle with... - Rick Lewery
Tim was a true professional took care of my vehicle with pride. My truck looks better than new friendly staff and a do it right mentality. I would strongly recommend giving white oaks collision centre your business. Been there 3 times and In each instance the truck looked spectacular! Thanks a million to Tim and the staff at white oaks!
Full marks to Audi Barrie and Paul Saranovich in... - RichardY
Full marks to Audi Barrie and Paul Saranovich in particular for a great delivery experience on a A5 Sports back. Paul was attentive and knowledgeable as he said we just let the Audi line up sell itself.
Great people dealership and terrific value in the A5 our fifth and best Audi to date.
My experience over the years has been stellar. From... - Ikarman
My experience over the years has been stellar. From dealings with management Mr. Christopoulos to my service consultant Mr.Jakub Sawczuk I would not go to another dealership.
Underwhelming experience with the service. This was... - neyekonguy
Underwhelming experience with the service. This was really just an oil change and look around. Could not get information on the progress despite a text and 2 phone calls to the number they texted me to use.
The advisor eventually called to say the car was ready... Oh! except that when you get there they say that they have yet to wash the car and feel free to come back for the wash.
Poor communications at the very least but I can hope that the serviceman did his part well.
There are times when you need the kindness of strangers.... - Drsjad
There are times when you need the kindness of strangers. I was in Newmarket during the height of Covid with my wife in the hospital. I live 250 km away. The oil light on my car went off and at the same time my car smelt like gas. I was understandably not with it and panicked. I took the car to Pfaff as the closest dealer. Dave the service consultant was warm, understanding and respectful. They set me up with a rental and started on the car. I left. It was only then that it realized that I had spilt gas on myself. So I returned. The team was fantastic and understanding that I was totally stressed. They took care of everything and waved the charges. I just wish to thank them for taking the time to show kindness to someone who was struggling.
** Audi Body Shop ** I had a great experience with... - Sam Nelson
** Audi Body Shop ** I had a great experience with customer service rep Howie. From the minute I called he gave me so much of his TIME! He was SO helpful in helping me make decisions on what to fix. He called me back exactly when he said he would, and he gave me a really good price! He didn’t oversell me, and I truly felt I did the right thing for my Audi Q8! I am back on the road driving and I am so happy!!! Thank you Howie!!! And Jason helped too with my tires, he also gave me good advice on what to pick and a very fair price!! I definitely trust them. You can count on them for sure! Thank you guys!
Samantha Nelson 🤗
Probably the worst service experience I've ever had. My... - Alissa
Probably the worst service experience I've ever had. My car has been in twice for the same issue within a 2 week period (engine light). It takes days (5) for someone to even look at the vehicle or provide an update. I found myself constantly chasing them for any kind of update so I can plan accordingly. The first time, I was told it was fixed and the engine light was back on hours later.
Please do yourself a favour and do not sign up with Audi... - zeeshan
Please do yourself a favour and do not sign up with Audi Downtown for any businesses/service. They will offer you a lower price for cars that has manufacturing defects which is not easy to diagnose for a normal customer. They will not own up to their words and absolutely have no interest in resolving your issues. If your absolute fantasy is to queued up in their voiced mail / email inbox than be their guest.
Took my Audi convertible in to get top fixed was stuck... - kevin lyons
Took my Audi convertible in to get top fixed was stuck down they said they knew what they were doing got it back with four pieces broken the roof from trying to force it up try to tell me it was like that when I brought it in did offer me 10% off the price of the parts they broke only if they put them on got a quote of $ 5.500 to fix the hydraulic pump for the roof found a used one online 90-day warranty $225
I called Brampton Audi with a digital dashboard... - PaulM
I called Brampton Audi with a digital dashboard engineering code issue. Basically lost 80% of the control functions on my 2020 Q8 glass panel. They got me in within the hour and back out with error code fixed in 40 mins thanks so much Tiffany Howe Service Consultant ! Brampton Audi is now my Dealer of Record for Serice.
On April 20th 2017, I purchased a certified pre owned... - Ethan Perkins
On April 20th 2017, I purchased a certified pre owned Audi A4 from Pfaff Audi. My experience at the dealership was very great and positive. Before I purchased my vehicle I asked the salesmen(Anthony Abrahamian). about the common issues that faced the 2.0T engine found in the Audi A4 line of that year, such as piston ring and timing chain failures. He assured me many times that this engine in this model year car did not have any of the stated issues, and that he assured me peace of mind in my purchase.
About a year later I started to experience oil consumption issues, every hundred kilometres or so I had to add oil into my engine. I took my car to Audi Mississauga and they preformed oil consumption test part one and two. It was concluded that my engine in fact need a complete piston ring replacement, in contrary to what was stated by my sales person. The repair was completed and the oil consumption ceased.
Right after my repair my vehicle, I noticed my motor to be louder then it was before I brought it in for this repair. It made a loud ticking and even slight knocking sound when cold. I took the car to a reputable engine rebuilding and machine shop, the mechanists also heard the noise.
I took my vehicle back to Audi Mississauga regarding this. A service advisor came out with a technician and they checked it. They stated that all Audi 2.0ts make noises like this and also noise at this volume. They assured me this was completely normal and that no damage or issues were apparent. A few thousand kilometres later, The noise started to get louder and listening to the dealership, I believed this was normal.
Fast forward to today, my engine in my Audi A4 has a loud knocking noise and is completely un-driveable. I am very disappointed that I chose to buy a vehicle from Audi themselves, with the guarantee of peace of mind and a resolution of mechanical issues. My engine contained all the issues that I was afraid of.
I ask humbly for any assistance or course of action I should take moving forward? My engine shop advised me the engine needs to be taken apart and rebuilt, estimated cost is in the thousands. I don’t want to speak badly of Audi and their products, however this situation leaves less to be desired. I have every invoice, oil change and service record since I purchased the vehicle, which I can provide
In conclusion , DONT BUY AN AUDI AND DONT GET IT SERVICED AT AUDI MISSISSAUGA
The worst service in this City. - Elena123
The worst service in this City. They look really friendly, but act very unpleasant. Out of all the dealerships I have went to this is the worst one yet.