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Had a pre purchase inspection done on a car, this was my... - Alvin Sherman
Had a pre purchase inspection done on a car, this was my first interaction with the crew at this dealer and what a positive experience.
Would definitely recommend! 10/10
Top Reviewed Service Specialists At This Dealership
Audi Service Consultant
Honest and frank about required maintenance. Really like... - Dubz_dw
Honest and frank about required maintenance. Really like the team there and the communication. No shuttle service during COVID, so they dropped off a loaner during my service so I could get around town and brought my car back!
Excellent experience - 632830943
Great place with friendly people, especially Lisa. She was such a kind person. Every time I asked her a question, she repied it in time with a good manner.
Tim and his team are amazing. Everything is always... - Mary
Tim and his team are amazing. Everything is always perfect when completed. Very welcoming and thorough at their job. Recommend them. Excellent work. Work always done on time. Vehicle always clean and neat when work is complete.
Full marks to Audi Barrie and Paul Saranovich in... - RichardY
Full marks to Audi Barrie and Paul Saranovich in particular for a great delivery experience on a A5 Sports back. Paul was attentive and knowledgeable as he said we just let the Audi line up sell itself.
Great people dealership and terrific value in the A5 our fifth and best Audi to date.
Midtown Audi is amazing 😊 Everyone was friendly and... - Holly
Midtown Audi is amazing 😊 Everyone was friendly and helpful. I’m so grateful. Eric was took good care of my vehicle and answered all my questions. He went the Second Mile.
Ryan May is an Audi Oakville service advisers and he is... - Dave
Ryan May is an Audi Oakville service advisers and he is simply outstanding and one of the primary reasons for my continuity of support for this dealership. i highly recommend Ryan!
There are times when you need the kindness of strangers.... - Drsjad
There are times when you need the kindness of strangers. I was in Newmarket during the height of Covid with my wife in the hospital. I live 250 km away. The oil light on my car went off and at the same time my car smelt like gas. I was understandably not with it and panicked. I took the car to Pfaff as the closest dealer. Dave the service consultant was warm, understanding and respectful. They set me up with a rental and started on the car. I left. It was only then that it realized that I had spilt gas on myself. So I returned. The team was fantastic and understanding that I was totally stressed. They took care of everything and waved the charges. I just wish to thank them for taking the time to show kindness to someone who was struggling.
Went for service recently mainly for transmission work... - alih
Went for service recently mainly for transmission work Audi S5. The staff members seemed friendly but how the service was done to my car was poor. After picking up my car, I noticed that the street shield skid plate was missing. though it was there when I brought it in. I know it was taken off as they had to work in the area where it was on and they never bothered to put it back on. When I called the service dept they are saying that the car never had it. I advised them that it did and to give it back. They said a manager would call me but I haven't heard anything. I had also called back and requested to speak with a manager and they put me straight to voice mail. Please be careful taking your car here as they would take parts off and they would deny the car even had the part at all. I'm not sure what kind of business they are running. I am very disappointed with whats happened and would advise to not take your car in for service here.
Just a money grab service department! Cayenne is still... - Martin_lan
Just a money grab service department! Cayenne is still under warranty, emergency parking lights stays on I’m being told to do the diagnostic it’s 150$ and there is a chance it’s not under warranty! I’m giving them an opportunity to inspect my vehicle for other potentially warranty work and they want to charge over $200 for an inspection. They want to be paid by the client and Porsche warrantee! That is why I purchased in Toronto. World of a difference in the level of service.
Please do yourself a favour and do not sign up with Audi... - zeeshan
Please do yourself a favour and do not sign up with Audi Downtown for any businesses/service. They will offer you a lower price for cars that has manufacturing defects which is not easy to diagnose for a normal customer. They will not own up to their words and absolutely have no interest in resolving your issues. If your absolute fantasy is to queued up in their voiced mail / email inbox than be their guest.
The unwritten motto of this service department seems to... - GolfGTI
The unwritten motto of this service department seems to be "the customer is always wrong". Every routine service visit for my GTI over the past 3 years has left me angry and frustrated. I have encountered rudeness and condescension from both the service manager and advisors. One service advisor told me that my car needed a wheel alignment because I as a woman driver did not know how to steer around potholes -- that's pretty rich, considering this advisor was also female. I have also heard the staff discussing a "difficult" customer behind his back after he had left the building, which is not only rude but extremely unprofessional. The dealership has lost me and my husband as customers and nobody there even cares! Zero stars for customer service, and I'm none too sure about the technical quality of the actual work done on the car.
On April 20th 2017, I purchased a certified pre owned... - Ethan Perkins
On April 20th 2017, I purchased a certified pre owned Audi A4 from Pfaff Audi. My experience at the dealership was very great and positive. Before I purchased my vehicle I asked the salesmen(Anthony Abrahamian). about the common issues that faced the 2.0T engine found in the Audi A4 line of that year, such as piston ring and timing chain failures. He assured me many times that this engine in this model year car did not have any of the stated issues, and that he assured me peace of mind in my purchase.
About a year later I started to experience oil consumption issues, every hundred kilometres or so I had to add oil into my engine. I took my car to Audi Mississauga and they preformed oil consumption test part one and two. It was concluded that my engine in fact need a complete piston ring replacement, in contrary to what was stated by my sales person. The repair was completed and the oil consumption ceased.
Right after my repair my vehicle, I noticed my motor to be louder then it was before I brought it in for this repair. It made a loud ticking and even slight knocking sound when cold. I took the car to a reputable engine rebuilding and machine shop, the mechanists also heard the noise.
I took my vehicle back to Audi Mississauga regarding this. A service advisor came out with a technician and they checked it. They stated that all Audi 2.0ts make noises like this and also noise at this volume. They assured me this was completely normal and that no damage or issues were apparent. A few thousand kilometres later, The noise started to get louder and listening to the dealership, I believed this was normal.
Fast forward to today, my engine in my Audi A4 has a loud knocking noise and is completely un-driveable. I am very disappointed that I chose to buy a vehicle from Audi themselves, with the guarantee of peace of mind and a resolution of mechanical issues. My engine contained all the issues that I was afraid of.
I ask humbly for any assistance or course of action I should take moving forward? My engine shop advised me the engine needs to be taken apart and rebuilt, estimated cost is in the thousands. I don’t want to speak badly of Audi and their products, however this situation leaves less to be desired. I have every invoice, oil change and service record since I purchased the vehicle, which I can provide
In conclusion , DONT BUY AN AUDI AND DONT GET IT SERVICED AT AUDI MISSISSAUGA
The worst service in this City. - Elena123
The worst service in this City. They look really friendly, but act very unpleasant. Out of all the dealerships I have went to this is the worst one yet.