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The work was done pretty well and fast. Ken has done an... - J.Ji
The work was done pretty well and fast. Ken has done an excellent job on explaining what’s going on with my vehicle and answering all the questions.
Top Reviewed Service Specialists At This Dealership
I was heartbroken when my new vehicle was scratched. I... - dr a
I was heartbroken when my new vehicle was scratched. I walked into the service department and was met immediately by Michael Fong. Despite it being a long weekend and despite others waiting in the service area, he came out to look at my vehicle and returned minutes later with a compound that fixed the issue! I cannot express my gratitude enough and if I could give him more than 5 stars, I would. Courteous and professional and the reason I will be returning to have all of my service needs at Audi Uptown. Thanks again Michael!
I took my car in for service and it was amazing not only... - Nick pagnucco
I took my car in for service and it was amazing not only did they look over my vehicle they found the issue and they are handling it also they offered to wash my car which is a bonus especially in the winter time I would highly recommend this Dealership Jake the sales associate is so easy to work with I would also recommend him
Great work and Service. Thank you Corinne for your quote... - Mark
Great work and Service. Thank you Corinne for your quote and excellent service.
Car was ready as promised. Body work was flawless and paint match was perfect.
Thanks for your help in repairing our door from a parking lot mishap!!
Full marks to Audi Barrie and Paul Saranovich in... - RichardY
Full marks to Audi Barrie and Paul Saranovich in particular for a great delivery experience on a A5 Sports back. Paul was attentive and knowledgeable as he said we just let the Audi line up sell itself.
Great people dealership and terrific value in the A5 our fifth and best Audi to date.
Great team. Very organized and very friendly. Service is... - bill
Great team. Very organized and very friendly. Service is always completed on time. email reminders are helpful
This has to be the worst place I’ve ever purchased a... - Ventrellatony76
This has to be the worst place I’ve ever purchased a vehicle from, bought an Audi A3 Quattro, it was sold to me without a Catalytic converter, when I approached them about it, they tried to play it off xxx nothing. Also the car has a lowering kit on it that was installed incorrectly, so it makes noises when going over bumps. They made me wait over a month for the Catalytic, and still playing games about repairing the suspension.
This place is a joke, they don’t care about the customers at all.
I wouldn’t recommend anyone to buy from them, they don’t care.
My time with this dealership has been very frustrating... - Sue
My time with this dealership has been very frustrating over the past few months. With a new Audi, it started making a noise after 2 months. When I took it into the dealership (waiting over 2 hrs) I was told by one of their "top mechanics" that the new Audi's make a nosie and this was normal with the new models (which made no sense). When I took my car back for its 15,000 km service, they did acknowledge that the noise wasn't normal and I needed a new part that they didn't have. They promised it would take a week and rebooked to come back. I asked if I needed to call to confirm the part had come in, they said no need. My drive to the dealership is 45 mins away and after I waited an hour, I am told the part never came in. Total waste of my morning and after 3 visits I still don't have my car fixed. This is my 2nd Audi and I have never been impressed with the service, I will be switching to another dealership going forward.
** Audi Body Shop ** I had a great experience with... - Sam Nelson
** Audi Body Shop ** I had a great experience with customer service rep Howie. From the minute I called he gave me so much of his TIME! He was SO helpful in helping me make decisions on what to fix. He called me back exactly when he said he would, and he gave me a really good price! He didn’t oversell me, and I truly felt I did the right thing for my Audi Q8! I am back on the road driving and I am so happy!!! Thank you Howie!!! And Jason helped too with my tires, he also gave me good advice on what to pick and a very fair price!! I definitely trust them. You can count on them for sure! Thank you guys!
Samantha Nelson 🤗
Stay away. They have no concept whatsoever on how to... - Planeguy1965
Stay away. They have no concept whatsoever on how to treat a customer. Interactions initially started off fine. I had a recent experience where they dropped the ball and told me to spend $2K on new brakes, when they had just been done days before. They tried to pin the blame on me, that I did not communicate the fact that the job was done elsewhere. I tried to give benefit of the doubt and recently went back to do what was supposed to be warranty work. Audi didn't cover it and the dealer just stuck me with the bill., without telling me what it was going to cost. They gave me no option but to do the work there. Not acceptable. They do not know how to communicate.
I went in for my 30k servicing. Waiting in line for 30... - Jake
I went in for my 30k servicing. Waiting in line for 30 mins only to be told that my rental car was not there which I had book a month in advance. By that time my car was already on a lift. Had to wait another 30 mins to get it back. Which made me miss a very important job interview. No apologies and no one has contacted me to rebook. So if you want the car. Come and get it. I am done.
A good sales department with excellent cars, but a... - MH_kingston
A good sales department with excellent cars, but a horrible service department.
At my spring service, the dealer was changing over the winter rims and tires to the summer rims. At that visit, the new service technician stripped the wheel nuts (by using the universal tool rather than the specific tool for my locking lugs). They claimed it was the fault of the tire store < Kaltire> that had installed the winter rims. The technician was so inexperienced that he didn't know how to turn on the rear wiper, but the service manager assured me that it was not his fault. I received no satisfaction from the service manager at the time, so I have decided to take my business to a dealer with better customer service.
I called Brampton Audi with a digital dashboard... - PaulM
I called Brampton Audi with a digital dashboard engineering code issue. Basically lost 80% of the control functions on my 2020 Q8 glass panel. They got me in within the hour and back out with error code fixed in 40 mins thanks so much Tiffany Howe Service Consultant ! Brampton Audi is now my Dealer of Record for Serice.
On April 20th 2017, I purchased a certified pre owned... - Ethan Perkins
On April 20th 2017, I purchased a certified pre owned Audi A4 from Pfaff Audi. My experience at the dealership was very great and positive. Before I purchased my vehicle I asked the salesmen(Anthony Abrahamian). about the common issues that faced the 2.0T engine found in the Audi A4 line of that year, such as piston ring and timing chain failures. He assured me many times that this engine in this model year car did not have any of the stated issues, and that he assured me peace of mind in my purchase.
About a year later I started to experience oil consumption issues, every hundred kilometres or so I had to add oil into my engine. I took my car to Audi Mississauga and they preformed oil consumption test part one and two. It was concluded that my engine in fact need a complete piston ring replacement, in contrary to what was stated by my sales person. The repair was completed and the oil consumption ceased.
Right after my repair my vehicle, I noticed my motor to be louder then it was before I brought it in for this repair. It made a loud ticking and even slight knocking sound when cold. I took the car to a reputable engine rebuilding and machine shop, the mechanists also heard the noise.
I took my vehicle back to Audi Mississauga regarding this. A service advisor came out with a technician and they checked it. They stated that all Audi 2.0ts make noises like this and also noise at this volume. They assured me this was completely normal and that no damage or issues were apparent. A few thousand kilometres later, The noise started to get louder and listening to the dealership, I believed this was normal.
Fast forward to today, my engine in my Audi A4 has a loud knocking noise and is completely un-driveable. I am very disappointed that I chose to buy a vehicle from Audi themselves, with the guarantee of peace of mind and a resolution of mechanical issues. My engine contained all the issues that I was afraid of.
I ask humbly for any assistance or course of action I should take moving forward? My engine shop advised me the engine needs to be taken apart and rebuilt, estimated cost is in the thousands. I don’t want to speak badly of Audi and their products, however this situation leaves less to be desired. I have every invoice, oil change and service record since I purchased the vehicle, which I can provide
In conclusion , DONT BUY AN AUDI AND DONT GET IT SERVICED AT AUDI MISSISSAUGA
The worst service in this City. - Elena123
The worst service in this City. They look really friendly, but act very unpleasant. Out of all the dealerships I have went to this is the worst one yet.