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Excellent to deal with. - Shawn
True to their word bought next to new hd truck they held for 5 days for me to get there from cape breton. Everything was as guoted and top dollar for my trade. 5000 more then other dealers. Very friendly and prompt service thanks will be back.!!!
Way to long wait - Amanda77
Went in at 9:15 for an oil change and tire rotation, appoint for 9:45, at 11:00 inquired as I had a medical appoint, service left message for Kirk as he wasn’t at his desk.. never heard from him.. 1130 went down to see what the wait was... oh not even in yet!!! Had to get shuttle to appoint and back.. when came back no words of apology or care in the world! I had 4 free oil changes from purchases of vechicle needless to say I’ll pay and get my oil change done else where!!! as well was charged $5.39 for supplies.... are they charging for air? And yes I left my wheel but thing! Wow!
Won’t be back for service!
SAVED MY VACATION - Clin001
My car developed a skip on the way to Yarmouth while I was on vacation. I drove straight to the dealership & they took me right in. I was staying in Bedford so they found the last rental vehicle in Yarmouth, located & ordered the parts. I arrived back the next day shortly after 3:00pm, the parts had just arrived 5 minutes before me. The smiles were all around. The car was repaired & I was back on the road @ 4:00pm. The car has never sounded better. Thanks to all the guys who did whatever it took to get me back on my way home to Ontario. They went above & beyond.
The worst after sales service ever experienced. - dsc
i bought a 2011 chevrolet malibu ls in 2017 at their used car lot. The car was supposedly ''safety inspected'' as it is the law in nova scotia. well that is where things went down the drain. i could tell that the car had been sitting for a while as the rotors were rusty. no big deal to me as it was only surface rust. i then took the car for a test drive and rapidly realised how at least 2 wheel bearings were faultive coming from the noise in the cab. I had then ask the salesman if it could be fixed before i get the car and he agreed that he would. i finally bought the car only to realise that when i did get it it was not fixed. the dealership drove my car on my gas to digby bruce gm to get it fixed. not the middleton location because that would make too much sence. when i got my car back the first time, i had found a bottle of captain morgan sipced rhum in the glove box of my car. and of course the dealership totally denied about the issue because their drives are professional.... Then i started driving my car again after a few weeks of it being gone as they held it until my 30 day warranty was done before giving me my car back. as i started driving my car i realised something wasnt right. i then noticed that my front rims were all dented and the car was out of alignment. i proceeded to call the middleton gm location and they took it in for a diagnostic and they came back saying that the car was perfectly safe to drive. a few days later when my car was ready, i drove it out to have the surprise that now my steering wheel will turn whatever way it feels like when it feels like. i called them back to be told it was a recall on the cobalt but not the malibus and there is nothing that can be done with that. One more thing, as i didnt had the best credit i had to get some electronic device installed in the car in order to get approved. well that time too broce gm managed to make a simple thing as hard as it can possibly be. they installed it but forgoted to get the serial number out. the next day i was at the doctors for my 11months old baby and the car wouldnt start because they didint installed it propelly. when the car came back, the dash was all scrached up and not installed propelly. I had to finish installing the dash myself. following this, as i tought i had enough, the seatbelt sensor was not working and still is not working but they refused to do anything about it. at the last visit to the dealer, one of the lego trained mechanic managed to break the hinges on the driver door and now when i close my door it sits 1 inch too low. i have to physically lift it up and close it.
MUST READ SHUTTLE DRIVER Rodney MacIntyre - Outraged customer
Brought my new truck in with an ongoing isssue. Dealership had it for 18 days. We went to retrieve an item out of the truck after hours on day 17. Our truck wasn't at the dealership. I returned in the am before it opened and witnessed my truck being driven in by the SHUTTLE DRIVER. He told me he had my truck home for the night. He was "test driving it". So apparently at this dealership the Shuttle Driver qualifies as a licensed technician.
My husband arrived at the dealership, upset of course, raised voice, not threatening in any way, and he was told the truck was ready to go now, I guess the shuttle driver gave it his two thumps up.
There were a lot of km put on our truck and the gas was not replaced.
Service manage never returned my email for an update from days earlier, neither did the service employees.
The owner has since called me Shaun MacIntyre and he feels the shuttle driver was qualified to test drive my truck and he was allowed to take it home for his personal use, but he wouldn't tell me his qualifications. He did however try to deflect the issue and our concerns and he told me that my husband was no longer welcome at his dealership, and he was no longer going to service our new GM truck.
Way to own up to your responsibility and wrong doing in this situation. I guess he failed customer service 101.
We purchased this truck from Steele in Dartmouth and saved over 12,000.00. We did get a price from MacIntyre Chev in Sydney, we even test drove the trucks on Sydney to see which one we wanted and then we called Dartmouth to tell them exactly what we wanted and we literally saved over 12,000.00 just by picking it up in Dartmouth.
Service - Bill777
Unbelievable how quick they took my truck in for an oil change. I didn't buy the vehicle there but will visit them first the next time for sure
Best Dealership Going - Pat
Wonderful Staff. Terri and Donna looked after me from the minute I arrived. Very friendly.
Always keep me informed of how the status of my car service is going. Very knowledgeable. they know their stuff.
Love my new Silverado - Guest951
Everyone was great at the dealership and I didn't feel pressured. I was at another local dealership and they put way to much pressure on me to buy from them. I love my new truck. Thanks O'Regans for making it pain free!