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Great - Bill777
I recently traded my 2015 GMC truck for a 2019 Chevrolet Silverado 1500 RST. Tonia was great to deal with from start to finish. There was never any pressure from her as a salesperson or from Dennis in finance, the first time I've ever bought a vehicle without someone pushing me to decide on something. I am totally satisfied with the dealership.
SAVED MY VACATION - Clin001
My car developed a skip on the way to Yarmouth while I was on vacation. I drove straight to the dealership & they took me right in. I was staying in Bedford so they found the last rental vehicle in Yarmouth, located & ordered the parts. I arrived back the next day shortly after 3:00pm, the parts had just arrived 5 minutes before me. The smiles were all around. The car was repaired & I was back on the road @ 4:00pm. The car has never sounded better. Thanks to all the guys who did whatever it took to get me back on my way home to Ontario. They went above & beyond.
Excellent to deal with. - Shawn
True to their word bought next to new hd truck they held for 5 days for me to get there from cape breton. Everything was as guoted and top dollar for my trade. 5000 more then other dealers. Very friendly and prompt service thanks will be back.!!!
Way to long wait - Amanda77
Went in at 9:15 for an oil change and tire rotation, appoint for 9:45, at 11:00 inquired as I had a medical appoint, service left message for Kirk as he wasn’t at his desk.. never heard from him.. 1130 went down to see what the wait was... oh not even in yet!!! Had to get shuttle to appoint and back.. when came back no words of apology or care in the world! I had 4 free oil changes from purchases of vechicle needless to say I’ll pay and get my oil change done else where!!! as well was charged $5.39 for supplies.... are they charging for air? And yes I left my wheel but thing! Wow!
Won’t be back for service!
Passenger Seat Complaint - truckgrl
Bought a 2019 Silverado from Steele in Dartmouth in May of this year (2019), the passenger seat cover gave way to a two inch hole in the seams...MacIntyre Chev WOULD NOT cover my warranty, both the drive in bay person there and the GM were very rude in there ways of explanation, and they were both wrong saying its not a GM Warranty because i had heated seats put in.... It is now being repaired in Sydney thanks to Steel Chev and their continuous customer service satisfaction....
Childish Behavior From A Service Team Manager - RespectExpected
After having sought resolution via contact with Ms. M.E. O'Regan, CS Rep for O'Regan's, to no avail, this....
On Friday 14 June 2019, my niece was informed that her vehicle was ready for pick up after having been "thoroughly" inspected by O'Regan's crack service team. She had been informed her issue of the vehicle shutting down suddenly had been solved with the installation of a new battery. She, my daughter, and 9 year old grandson went down to pay for ($500.00+) and pick up the vehicle.
After having driven from O'Regan's lot to obtain fuel, the vehicle again died.
Having been next door to fuel, they limped it back to O'Regan's within 10 minutes of their original departure to, of course, discuss the problem remaining un-repaired. In a nutshell, O'Regan's service team informed my niece that the issue wasn't their problem.
Long story short, as my niece became frustrated with the discussion my daughter calmly intervened to request how it wasn't their problem as that was exactly what the vehicle had been there to have repaired and it had been released to them a mere 10-12 minutes prior stated as repaired.
Michael Baker, that locations service manager then proceeded to scream and yell at my daughter telling her it "wasn't her business" and "....had an obligation to....." and that he'd "....only speak to my niece...." about the issue, etc....
Now I wholeheartedly agree that my niece should have been the only one talking to the service staff but.... I don't agree with what Michael Baker did in yelling & screaming at two young women and especially with a 9 year old child present. This clearly represents disrespect and unprofessional behavior at the very least.
Having related this story to Ms. M. E. O'Regan, I'd requested a simple apology be provided my daughter and grandson due to Mr. Baker's abhorrent behavior. Her reply after having performed an investigation was "they (Michael Baker) provided a different version of events".
Ms. O'Regan, regardless of any different version of events, regardless of anything else pertaining to this incident in relevance, your organization's support of Mr. Baker's childish, reprehensible behavior speaks volumes in what you believe of your customers.
As word of mouth is a wonderful thing even in this electronic age, I assure you, your business practices shall be well known.
The worst after sales service ever experienced. - dsc
i bought a 2011 chevrolet malibu ls in 2017 at their used car lot. The car was supposedly ''safety inspected'' as it is the law in nova scotia. well that is where things went down the drain. i could tell that the car had been sitting for a while as the rotors were rusty. no big deal to me as it was only surface rust. i then took the car for a test drive and rapidly realised how at least 2 wheel bearings were faultive coming from the noise in the cab. I had then ask the salesman if it could be fixed before i get the car and he agreed that he would. i finally bought the car only to realise that when i did get it it was not fixed. the dealership drove my car on my gas to digby bruce gm to get it fixed. not the middleton location because that would make too much sence. when i got my car back the first time, i had found a bottle of captain morgan sipced rhum in the glove box of my car. and of course the dealership totally denied about the issue because their drives are professional.... Then i started driving my car again after a few weeks of it being gone as they held it until my 30 day warranty was done before giving me my car back. as i started driving my car i realised something wasnt right. i then noticed that my front rims were all dented and the car was out of alignment. i proceeded to call the middleton gm location and they took it in for a diagnostic and they came back saying that the car was perfectly safe to drive. a few days later when my car was ready, i drove it out to have the surprise that now my steering wheel will turn whatever way it feels like when it feels like. i called them back to be told it was a recall on the cobalt but not the malibus and there is nothing that can be done with that. One more thing, as i didnt had the best credit i had to get some electronic device installed in the car in order to get approved. well that time too broce gm managed to make a simple thing as hard as it can possibly be. they installed it but forgoted to get the serial number out. the next day i was at the doctors for my 11months old baby and the car wouldnt start because they didint installed it propelly. when the car came back, the dash was all scrached up and not installed propelly. I had to finish installing the dash myself. following this, as i tought i had enough, the seatbelt sensor was not working and still is not working but they refused to do anything about it. at the last visit to the dealer, one of the lego trained mechanic managed to break the hinges on the driver door and now when i close my door it sits 1 inch too low. i have to physically lift it up and close it.
Best Dealership Going - Pat
Wonderful Staff. Terri and Donna looked after me from the minute I arrived. Very friendly.
Always keep me informed of how the status of my car service is going. Very knowledgeable. they know their stuff.