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Bought a used Colorado from jill, was an amazing... - Christopher Noggin
Bought a used Colorado from jill, was an amazing experience she gave us stroop waffles to eat while we waited. amazing experience. She makes the buying experience what you expect it to be.
I just left Oregans Chev-Olds in Halifax after picking up... - Honda Civic 2014
I just left Oregans Chev-Olds in Halifax after picking up my 2019 Colorado. I had an appointment Wednesday at 9am to have my factory fog light kit hooked up and programmed. The sad thing about it was, I had my license mechanic install the fog lights/switch in cab and wire harness to the fog lights. He couldn’t tie the harness into the fuse panel because his schematics don’t show where to connect. So I thought going to Oregans since it was close to my work place it would be a quick connection and programming. I sat in their waiting room from 9am -315pm when finally they said I could take their rental which was very small and uncomfortable (chev Spark) I got a call the next morning saying they need to replace the control module and said my truck would be ready later Thursday which it wasn’t. I called them Friday morning (today)and they tell me the headlamp switch had to be replaced which it worked before taking to them. I finally get a call at 230pm today (Friday) saying my truck is ready. I go in and read the invoice and it says the customer says he’s concerned at times when turning on fog lamps he has to wiggle the switch for them to work. I said no such thing and why would I say this because the fog lights are a new install. Worst customer service I ever had. $465 for the fog light kit and another $563 just to program and connect one end of the wire. Needless to say I will never step foot in Oregans dealership EVER again. Brandi McKay I’m very disappointed the way you treated me.
If I would have known this I would have taken my truck to Bruce Auto in Middleton where I have been treated like a customer should.
I visited this dealership today to have a recall... - Cliftonh
I visited this dealership today to have a recall addressed. I was extremely satisfied with the service attendants and the service writers at this time. Due to Covid I was not permitted to remain in the building which was perfectly understandable. I live 1/2 hour away from the dealership and could not see the value in taking a taxi (even at the dealers expense) to return home and back for a two hour service. I decided to remain outside at the dealership. These are my observations of my wait:
1/ There is no place to wait! You would think that with Covid regulations, there would be at least a chair/ bench/ or something strategically placed around the dealership!
2/ The buildings themselves appear to be in a deteriorated state, not indicative of a reputable GM dealership.
3/ No smoking signs have no meaning whatsoever. During my 2 hour wait I observed dealership employees smoking at will everywhere and anywhere signs or no signs. I have smoke allergies and was constantly forced to move from my chosen waiting area to accommodate smokers.
4/ There seemed to be a fair amount of garbage littering the property; cigarette butts, plastic bags, empty Tim Horton waste, etc.
I am retired from middle management in the service industry where I always believed that the condition of your place of business plays a big part in the perception that your customers have of your business as a whole and while I was extremely impressed with the attention I received from your service personnel the same cannot be said for the aesthetics of your dealership.
The worst after sales service ever experienced. - dsc
i bought a 2011 chevrolet malibu ls in 2017 at their used car lot. The car was supposedly ''safety inspected'' as it is the law in nova scotia. well that is where things went down the drain. i could tell that the car had been sitting for a while as the rotors were rusty. no big deal to me as it was only surface rust. i then took the car for a test drive and rapidly realised how at least 2 wheel bearings were faultive coming from the noise in the cab. I had then ask the salesman if it could be fixed before i get the car and he agreed that he would. i finally bought the car only to realise that when i did get it it was not fixed. the dealership drove my car on my gas to digby bruce gm to get it fixed. not the middleton location because that would make too much sence. when i got my car back the first time, i had found a bottle of captain morgan sipced rhum in the glove box of my car. and of course the dealership totally denied about the issue because their drives are professional.... Then i started driving my car again after a few weeks of it being gone as they held it until my 30 day warranty was done before giving me my car back. as i started driving my car i realised something wasnt right. i then noticed that my front rims were all dented and the car was out of alignment. i proceeded to call the middleton gm location and they took it in for a diagnostic and they came back saying that the car was perfectly safe to drive. a few days later when my car was ready, i drove it out to have the surprise that now my steering wheel will turn whatever way it feels like when it feels like. i called them back to be told it was a recall on the cobalt but not the malibus and there is nothing that can be done with that. One more thing, as i didnt had the best credit i had to get some electronic device installed in the car in order to get approved. well that time too broce gm managed to make a simple thing as hard as it can possibly be. they installed it but forgoted to get the serial number out. the next day i was at the doctors for my 11months old baby and the car wouldnt start because they didint installed it propelly. when the car came back, the dash was all scrached up and not installed propelly. I had to finish installing the dash myself. following this, as i tought i had enough, the seatbelt sensor was not working and still is not working but they refused to do anything about it. at the last visit to the dealer, one of the lego trained mechanic managed to break the hinges on the driver door and now when i close my door it sits 1 inch too low. i have to physically lift it up and close it.
Fantastic dealership. Great team to work with. Employees... - Jake Harpell
Fantastic dealership. Great team to work with. Employees very knowledgeable, helpful and caring through the buying process. Extremely happy with my experience. Felt like my best interest was always at the front of the process and was not steered in any direction. I got exactly what my heart wanted
Best Dealership Going - Pat
Wonderful Staff. Terri and Donna looked after me from the minute I arrived. Very friendly.
Always keep me informed of how the status of my car service is going. Very knowledgeable. they know their stuff.
SAVED MY VACATION - Clin001
My car developed a skip on the way to Yarmouth while I was on vacation. I drove straight to the dealership & they took me right in. I was staying in Bedford so they found the last rental vehicle in Yarmouth, located & ordered the parts. I arrived back the next day shortly after 3:00pm, the parts had just arrived 5 minutes before me. The smiles were all around. The car was repaired & I was back on the road @ 4:00pm. The car has never sounded better. Thanks to all the guys who did whatever it took to get me back on my way home to Ontario. They went above & beyond.
Excellent to deal with. - Shawn
True to their word bought next to new hd truck they held for 5 days for me to get there from cape breton. Everything was as guoted and top dollar for my trade. 5000 more then other dealers. Very friendly and prompt service thanks will be back.!!!