What should have been the excitement of owning a brand - Stephen
What should have been the excitement of owning a brand new Mustang turned into an absolute disaster thanks to Riverview Ford.
I brought my car in five separate times for A/C warranty repairs. Every visit ended with “it’s fixed,” and every time it absolutely was not. Five attempts, zero solutions. That alone is unacceptable.
It got worse. After finally taking the car to another shop, I was informed that parts Riverview Ford explicitly told me were replaced under warranty had never been replaced at all. That is beyond incompetence and firmly into dishonesty.
While all this was happening, my car was also hit in Riverview Ford’s lot when someone backed into it. Yes, they disclosed the damage and repaired it—but the bumper came back with a different shade of black paint, and I was essentially told to just accept it on a brand new vehicle.
Between the repeated failed repairs, false claims about warranty work, and damage done to my car, the experience became so stressful and exhausting that I ultimately sold the Mustang just to be free of the situation.
Riverview Ford managed to turn a dream car into a constant source of frustration. I would not trust this dealership with a vehicle I cared about.
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