39 British Columbia Honda Service Centres

fast courteous service a wonderful experience the only... - KENLMAC

fast courteous service a wonderful experience the only thing dumb is having a 15 word minimum on the stupid form

everything was done quickly and easily:online booking and... - DD

everything was done quickly and easily:online booking and service. Appreciated the emailed invoice that I read before retrieving the car.

Punctual, friendly, respectful, knowledgeable, honest and... - Cheryl G.

Punctual, friendly, respectful, knowledgeable, honest and helpful. All my appointments have been with Brandon and I would recommend him to help take care of your car.

We always get excellent service at Honda and the staff... - sm.lalonde

We always get excellent service at Honda and the staff are all very pleasant. We just wish they would become an Acura dealership too.

Excellent sales department, horrible service department.... - lpeacock

Excellent sales department, horrible service department. Service staff did not listen to anything I said. 2 appointments booked both were put in wrong. Plus they were rude, and condescending.

I was at Destination Honda, Kingsway to get my pilot... - paulo

I was at Destination Honda, Kingsway to get my pilot serviced for a recall. The person on the counter was not friendly to start with. After telling me that the service will take between 1-1.5 hours, he told me he will call me once it’s done. After 2.5hrs of waiting at the customer waiting room and no call, I went down to ask if my car is ready. He kept me for another 15 minutes without telling me what is going on, then the same service rep told me that I can go and just passed me over a paper. I asked what he meant by that and he said that I’m done so I can leave and dismissed me to talk to another customer. When I checked the job done on the paper he gave me, it says no crack was found so basically nothing was done on the car. After 3 hrs of wait! this could be easily communicated in at least in one hour or so. I’ll never go there again.

Horrible after market service and an even worse... - K.Bridge

Horrible after market service and an even worse experience with the service department who failed to complete an oil change because they couldn't even find my keys in their drop box or car in the parking lot despite it sitting there all day. When questioned why they couldn't phone me to inquire they had little to say, failed to take ownership for their mistake, blamed the myself the customer and couldn't help solve the problem. Never did get my car serviced and no phone call to follow up with an apology. Worth the trip across the street to see the GM dealership. Craig Hindle and his team are always amazing over there with friendly, helpful faces. Will not got back to Duncan Honda ever again.

Worst Service I ever experienced in my 45 years of driving - Pissed

This dealership, I feel, destroyed my transmission. They say they do a 20 point check on fluid levels etc. every time you have servicing - if they do (which I doubt) they don't let you know if there is a problem or don't do anything about problems they find including letting you know. In October they said they checked my transmission fluid, in February my transmission died - it had no transmission fluid in it and there was no leak. I took it in to get the timing belt changed at the time you are suppose to change them, $1700.00 bill. Later I find out the mechanic looked at it and thought it was fine so didn't change it, I was not told at the time, later when I had seals leaking I am told it was not done - I was very angry - then they back tracked and said it was done and they offered to fix the seals at such a reduced rate $400.00 over the original $1800.00 quote I let them hoping that they would do the timing belt at the same time. I will never go there again and I am cautioning everyone else to not go there if you value your vehicle. I did buy another Honda they are good vehicles but I will never go back to this dealership.

Great service with humble attitude at Harmony Honda. - W. Jin

Recently, the worker name Wade, worked on my both keyless entry devices for my 2017 Honda CRV I bought at Harmony Honda. He even repaired one of the broken devices that saved me over $200.00. With his humble and eager to learn attitude, I see his appreciation to his co-worker and dedication to his career. I am very much thankful to him and his co-workers. Great service! I definitely will recommend to anyone.

Damsel in distress - tbrewer

There I was, parked on 4th Street and my 4 year old car battery was dead. Who happens to walk by and offers help to this damsel in distress from Nanaimo? It happens to be Dave, the general manager of Island Honda. He could have keep walking as there was someone already talking to me trying to offer assistance, but he didn’t, he stopped to help and I am incredibly grateful. After assessing the situation, we boosted my car (in the middle of the street I might add), and took it to Island Honda. Sort of long story short, a huge grateful thank you to Dave from Island Honda for taking the time to stop, and assist this damsel in distress. And thank you to Bryan and Dave to inform me exactly what was wrong and why, for checking my alternator, for being prompt, efficient, professional, and most of all kind. -Tanya

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Horrible service. After charging $280 for oil change... - Edin Tiric

Horrible service. After charging $280 for oil change just $107 and alignment $130. Checked my car with 18k km in 3 years. They said everything is good with car and ready to go. They found A/C leak (bcz Honda give extra 10 years for A/C) and probably replaced I hope. Nobody noticed that my tire is damaged really bad and is still in warranty. I show them tire. Manager of service department told me the tire is still good and safe for driving but we need to replace. My car was there 24h and I need to wait 1/2 hours more . They told me why I didn't told them that. I ask them do I need to change my oil and pay u guys? In 4 service i pay 3 times alignment..bcz last time I was fighting with them and proved that result are same like last time after alignment...after that checked again alignment and was great!! Really horrible service and I'm disappointed 😞 with Jonker Honda..they don't have a replacement car for you!!! Sadly for 2021!!!

Have to give a huge shout out to the Service Centre and... - bjsis

Have to give a huge shout out to the Service Centre and the Manager, Tyson Schwarz who managed to get me in for a service without an appointment. In the middle of a blizzard of medical appointments for my sister, including several in Kelowna and they just said I had enough on my plate and they would get me in that day. Only had to wait an hour and a half - one less thing to worry about in weeks of worries. Thank you so much.

Sold me a Lemon been saving forever to buy a nice car... - rh

Sold me a Lemon been saving forever to buy a nice car they truly ripped me off this car is going to have big problems took it back to them they said nothing wrong noise is getting worse thanks Marv Jones’s their 100 point inspection is a bunch of BS I ended finding a tone of rat poo in my motor after. My car noises are getting worse and now I’m stuck paying money for a car that I will have to do major repairs Thanks

Worst car services need customer to point out the failure - Stan

Suggested unnecessary service which I have to paid and was not relevant to resolve my car's mechanical issue. Had to bring my car in and actually point out where the problem is and let them performed another service which got lucky covered with the additional extend warranty that I purchased when I leased the car. I will not recommend doing car service here at all. It was expensive and did not receive the same value of the money. However, they do provide the curtsy car which maybe other car service company did not have. I will list what I experienced from this store 1. OEM windshield wiper will always break down which make uncomfortable sound and service agent said we need to replace it every 3-4 months (Bosch third party windshield wiper was still working since 2017) 2. Replaced light bulb without telling customer and want to charge the fee 3. Auto rain sensing from Honda is not that precise, service agent suggested me to buy BMW instead. (The auto rain sensing on Honda civic has a known issue that the system need to do some collaboration test, but apparently service agent did not know that) 4. Recommend the auto service that I have to pay by myself which is not mandatory but also did not fix the issue I had on my car. 5. Suggested wheel alignment to fix the defected tie rod? I learned a lot more about the car from this lesson. Thank you OpenRoad Honda.

I left my car there for recall purposes. Someone had... - cyntse

I left my car there for recall purposes. Someone had banged my car against something. Leaving my car with extra new scratches and the bumper was smashed. The manager did everything to cover their errors. I had to get a hit and run report with ICBC.

Service department at penticton honda is famous for... - Tim

Service department at penticton honda is famous for pulling problems out of thin air, why? Because every lie, pads their pockets in a "bonus structure" developed by none other, than penticton honda. All these negative reviews are because of one service guy especially, even though you may bring your car in for warranty work, I guarantee the service department will find something to charge you for. They are pressured into at least charging every customer a small fee which goes towards their year end bonus check. I know buyers of new Hondas that refuse to get their cars seviced here! Should say enough. The reviews say they are working on improving, but this has gone on since day one. Disgusting.

This is the third time I've brought in my car for... - Naomi

This is the third time I've brought in my car for servicing at Richmond Honda. And two of the three times I've come here they've had issues with them and my warranty company, which is third-party I did not purchase through Honda. The first time was getting my rims fixed. They made me pay upfront instead of going through my warranty company, which my warranty company even gave them a walkthrough in how to file a claim through them. My warranty company had to be the one reimbursing me when this could've been all clean and done through just proper research or even a couple calls. The third time I brought my car in for servicing, I was also wanting to fix my flat tire which I was told that it was driven on flat so the wheel itself was wrecked and I needed to replace it with an entirely new wheel. OK, that's fair I said please deal with it through my warranty company because I'm covered. I get a call later in the day to notify me that my claim was denied. That didn't make any sense to me so I called the rep at my warranty company (doing their job for them I suppose), and I was notified that the claim should have been approved and been good to go as I explained the situation to them. The rep then tells me their claims reps are all gone for the day and that she will give me an update on Monday. So I call back to Honda to let them know please leave my car there for the weekend (I dropped it off Friday for servicing). Fast forward to Monday, I was notified by the rep of the warranty company that there was NEVER a claim filed through for my car. Honda had only called in to tell them but NEVER filed a proper claim so of course it was so-called "denied" or never approved because my warranty company never even got a "request" or "claim" for them to even approve??. Great. Next I get a phone-call from Honda to let me know that there were ADDITIONAL issues with my car during the road test (which by the way should have been done FRIDAY, why are you calling me on MONDAY to tell me about it???) but not to worry cause the concern they assume it had is all covered under warranty but they wanted to keep my car for another day. I said No, cause I've personally never heard this so called noise they were talking about. And I couldn't leave my car for another day when I had appointments lined up the next day as I assumed my car would've been good to go by now. My warranty company also had to call Honda to walk them through how to file a claim again and at the end of all this I ended up having to pay for the wheel first and my warranty company to reimburse me AGAIN. The only thing they did right was put my stuff in the back seat back into my trunk for me (as I had moved it from the trunk into the back seats to put the wrecked tire in when I changed it for a spare). Will not be bringing my car here ever again. Unfortunate because when I purchased my car from here the sales team was awesome, cannot say the same for service.