39 British Columbia Honda Service Centres

I've been taking my vehicle here for service since new. - abyen

I've been taking my vehicle here for service since new. 7plus years. Excellent service department. Pleasant staff. Pricing was always fair. Service advisor voluntarily gave me a discount when I had the timing belt changed. One the main reasons why I would replace my Honda with another Honda.

Very supportive in an emergency situation. - thopkins

Very supportive in an emergency situation. Negotiated a rental at a fair rate to keep us mobile while on vacation while they repaired our car. Special thanks to Connie on the phone and Kelly in service. Caring and helpful beyond expectations!

The car service was prompt and thorough as needed. - KLR

The car service was prompt and thorough as needed. I appreciated Kristy's courteous and attentive manner to all of my questions and concerns. Thank you for your consistent reliable service.

Great sales and service experiences over the years. - Rockvancouver

Great sales and service experiences over the years. I have purchased a few vehicles and always return for great service. One minor hiccup/misunderstanding recently but Brian Calbury addressed this immediately and with full satisfaction. Great to see staff take customer experience so seriously

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I took my CRV in for a rear brake repair, slow leak in - jcraig604

I took my CRV in for a rear brake repair, slow leak in the left front tire and a replacement ignition key as the electronic part of one of my keys was defective. Other than being much more expensive than a favourite local service centre the brake job seems fine. Campus Honda charged me $50 to fix my slow leak but 2 days later I realized it was still leaking. Took my CRV to my local shop and they showed me a photo of multiple leaks to the inner bead of the tire which was what Campus said they fixed the first time. The other issue was the spare key fob as they forgot to replace it, said sorry I would have to bring the car back again. I live in Brentwood Bay so it is inconvenient to bring my vehicle in and wait around for 2 or 3 hours to get something done that should have been taken care of the first time. I thought that the dealer, though more expensive would probably do a better job. In my experience this is not the case. I can't imagine why I would return and definitely would not recommend this service department.

Every time I go to this dealership, either for service, - cherryllois

Every time I go to this dealership, either for service, or a small/scheduled repair, or to see what the inventory is - I always get what I need. Last visit actually surpassed my expectations, I needed a headlamp replaced - not only did they replace it, my car was washed, they removed the glue that had marked up my windshield, the paint off my front bumper - everyone goes over and above with whatever I need! I believe it was Tyler who I spoke to, he did all the extra things, he went over and above, and he always does. The service department and the parts department are excellent!

Horrible after market service and an even worse... - K.Bridge

Horrible after market service and an even worse experience with the service department who failed to complete an oil change because they couldn't even find my keys in their drop box or car in the parking lot despite it sitting there all day. When questioned why they couldn't phone me to inquire they had little to say, failed to take ownership for their mistake, blamed the myself the customer and couldn't help solve the problem. Never did get my car serviced and no phone call to follow up with an apology. Worth the trip across the street to see the GM dealership. Craig Hindle and his team are always amazing over there with friendly, helpful faces. Will not got back to Duncan Honda ever again.

Worst Service I ever experienced in my 45 years of driving - Pissed

This dealership, I feel, destroyed my transmission. They say they do a 20 point check on fluid levels etc. every time you have servicing - if they do (which I doubt) they don't let you know if there is a problem or don't do anything about problems they find including letting you know. In October they said they checked my transmission fluid, in February my transmission died - it had no transmission fluid in it and there was no leak. I took it in to get the timing belt changed at the time you are suppose to change them, $1700.00 bill. Later I find out the mechanic looked at it and thought it was fine so didn't change it, I was not told at the time, later when I had seals leaking I am told it was not done - I was very angry - then they back tracked and said it was done and they offered to fix the seals at such a reduced rate $400.00 over the original $1800.00 quote I let them hoping that they would do the timing belt at the same time. I will never go there again and I am cautioning everyone else to not go there if you value your vehicle. I did buy another Honda they are good vehicles but I will never go back to this dealership.

Great service with humble attitude at Harmony Honda. - W. Jin

Recently, the worker name Wade, worked on my both keyless entry devices for my 2017 Honda CRV I bought at Harmony Honda. He even repaired one of the broken devices that saved me over $200.00. With his humble and eager to learn attitude, I see his appreciation to his co-worker and dedication to his career. I am very much thankful to him and his co-workers. Great service! I definitely will recommend to anyone.

Very friendly and very helpful . - sandyohearn24

Very friendly and very helpful .. top notch services from trying to fix a problem to putting me into a new car!… so smooth and stress free!… highly recommend!!! Thanks for all your hard work!..

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Jill Faucher is absolutely the best service advisor that... - Guy Ethier

Jill Faucher is absolutely the best service advisor that I have ever had. Intelligent, witty and engaging with the customer, she makes you feel as you are important and valued not only as a customer, but as a human being. Congratulations Jonker on keeping Jill as a top notch service advisor! If she ever leaves your business, so do I.

The negligence of this shop almost caused an accident on - Wendy Cooluris

The negligence of this shop almost caused an accident on the highway for myself and my kids. We noticed a weird grinding noise while driving, when turning and accelerating and decelerating. We had asked if it was covered under warranty and they had said it depended on the repair. If it wasn’t covered or nothing was found we would pay for the diagnostic. We also had a service done later and asked them to check for the same thing. They assessed it and told us they gave it a thorough look through and a test drive. They said there was no sound or grinding they could hear or feel. They said they tightened a couple things. I got in the SUV and immediately could still feel/hear the issue though it seemed a tad better. My husband tried it out too and went back in the shop and said it was still there. They assured him that any sound we thought we could hear/feel was a regular noise. We went home and eventually called back. We were told vehicles make noises and to rest assured they checked anything it could be and there is no issue. They made us feel incompetent. At the service, they still said there were no issues. Again, telling us there was nothing to hear or feel. We called in once or twice more and were told said they can check again but we are on the hook for paying when there is no actual issue. Most driving has been in town. While driving on the highway, we had a dangerous wobble but there was no where to get work done. I had it happen enough times to know it wasn’t the road conditions but had no safe places to stay/get reception for 100km or so. I figured my wheel alignment wasn’t right and took it in to KalTire. They checked the alignment and also found we had a control arm issue. They fixed it an the issues we noticed when we took it to Honda were also foxed. They said it can be called a death wobble because it can jerk you to the side and then back again which can be incredibly dangerous at high speeds. I contacted Honda and spoke with the service manager Tyson. He basically said there is no way they could have predicted this was an issue when I brought it in. He maintains there was no way for them to know there was an issue. When I asked Tyson how they checked for the control arm he sidestepped the question, Kal Tire says their protocol allows for everything to dangle which is how they found the issue and most shops won’t do this. Tyson refuses to acknowledge my concerns as real concerns and says that because it was months between my concerns and getting the vehicle actually fixed there was nothing wrong with the vehicle especially. I asked him if my concerns in the beginning could indicate a lower control arm issue or not. He eventually conceded that they can indicate a lower control arm but isn’t necessarily the issue. This shop put my family at risk.

Sold me a Lemon been saving forever to buy a nice car... - rh

Sold me a Lemon been saving forever to buy a nice car they truly ripped me off this car is going to have big problems took it back to them they said nothing wrong noise is getting worse thanks Marv Jones’s their 100 point inspection is a bunch of BS I ended finding a tone of rat poo in my motor after. My car noises are getting worse and now I’m stuck paying money for a car that I will have to do major repairs Thanks

Customers beware. - ras

Customers beware. They have lost my business forever! At a recent servicing, they said that my cabin air filter needed changing and the cost would be $88.00. This is a job that takes less than a minute to do, so this price is outrageous. . I did it myself with a filter from Canadian Tire (about $25) and one minute of my time. I wonder how may of their customers get duped into paying this ridiculous amount.They also wanted $175 to upgrade my "free" map., I concluded if they overpriced these simple tasks, how can they be trusted on any significant repair. I'll take my car elsewhere and I won't buy any more hondas.

Poor service department. - ktk48

Poor service department. No one is helpful. Got am emission error on my new vehivle. Told I had to wait over two weeks to get an appointment. Asked if they could just check the vehicle with a code scanner to see if the code was serious. No, they couldn't help me. Asked to be in touch with the service manager. Left a message to return my call. Still waiting over a week. I booked with Destination Honda. Scanned the vehicle and ordered the part. Told the issue was not serious and I could drive safely. They also did a software update and all done promptly and with great communication.

Thank you to Brandon Bare who was prompt in helping me at - Beverley S.

Thank you to Brandon Bare who was prompt in helping me at the counter. His friendly attitude and honesty went a long way in keeping me a loyal customer of Penticton Honda. See you all in the spring!

This is the third time I've brought in my car for... - Naomi

This is the third time I've brought in my car for servicing at Richmond Honda. And two of the three times I've come here they've had issues with them and my warranty company, which is third-party I did not purchase through Honda. The first time was getting my rims fixed. They made me pay upfront instead of going through my warranty company, which my warranty company even gave them a walkthrough in how to file a claim through them. My warranty company had to be the one reimbursing me when this could've been all clean and done through just proper research or even a couple calls. The third time I brought my car in for servicing, I was also wanting to fix my flat tire which I was told that it was driven on flat so the wheel itself was wrecked and I needed to replace it with an entirely new wheel. OK, that's fair I said please deal with it through my warranty company because I'm covered. I get a call later in the day to notify me that my claim was denied. That didn't make any sense to me so I called the rep at my warranty company (doing their job for them I suppose), and I was notified that the claim should have been approved and been good to go as I explained the situation to them. The rep then tells me their claims reps are all gone for the day and that she will give me an update on Monday. So I call back to Honda to let them know please leave my car there for the weekend (I dropped it off Friday for servicing). Fast forward to Monday, I was notified by the rep of the warranty company that there was NEVER a claim filed through for my car. Honda had only called in to tell them but NEVER filed a proper claim so of course it was so-called "denied" or never approved because my warranty company never even got a "request" or "claim" for them to even approve??. Great. Next I get a phone-call from Honda to let me know that there were ADDITIONAL issues with my car during the road test (which by the way should have been done FRIDAY, why are you calling me on MONDAY to tell me about it???) but not to worry cause the concern they assume it had is all covered under warranty but they wanted to keep my car for another day. I said No, cause I've personally never heard this so called noise they were talking about. And I couldn't leave my car for another day when I had appointments lined up the next day as I assumed my car would've been good to go by now. My warranty company also had to call Honda to walk them through how to file a claim again and at the end of all this I ended up having to pay for the wheel first and my warranty company to reimburse me AGAIN. The only thing they did right was put my stuff in the back seat back into my trunk for me (as I had moved it from the trunk into the back seats to put the wrecked tire in when I changed it for a spare). Will not be bringing my car here ever again. Unfortunate because when I purchased my car from here the sales team was awesome, cannot say the same for service.