15 British Columbia Acura Service Centres

Part was ordered through 3rd from Acura of Langley. - Ti C

Part was ordered through 3rd from Acura of Langley. Correct VIN number provided and Acura of Langley confirmed their staff member ordered the part for the wrong model car. This was not discovered until part arrived nearly 30 days later. As a result of their error I incurred an additional cost of $1036.00 for a rental car. Acura refuses to take responsibility for their staff member’s error. After having been advised that they would not take responsibility I have have made numerous requests to speak with the dealership Manager (Vasal) and the Service Parts Manager and they have not returned my request for a response or return call after numerous attempts. I am now forced to take them to small claims court. This is not my first bad experience with this dealership.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I had my RDX serviced the other day I had excellent - tarnows1

I had my RDX serviced the other day I had excellent service from Christina NG She helped me with all my concerns I had Thank you

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Exceptional Service and Cooperation at Acura Lougheed's - pixel auto body

Exceptional Service and Cooperation at Acura Lougheed's Service Department I would like to express my sincere appreciation for the outstanding service provided by the team at Acura Lougheed's Service Department, particularly Manager Michel and receptionist Sam. Their exceptional cooperation and understanding of customer needs have left a lasting impression on me. I must also extend my gratitude to the Parts Department, particularly supervisor Mr. Rad, Amy, and AJ. Their qualifications, knowledge, and commitment to their work were evident throughout my interaction with them, making my experience smooth and enjoyable. I would like to give a special thanks to Pixel Auto Body for their invaluable assistance in facilitating the parts inquiries from Acura Lougheed. The seamless collaboration between the two departments made a significant difference in my overall satisfaction with the service received. In conclusion, my visit to Acura Lougheed's Service Department was a truly pleasant one, thanks to the dedicated and competent team members. I would highly recommend their services to anyone in need of automotive assistance. Keep up the fantastic work!

We bought A car from these guys and the worst experience... - Dena

We bought A car from these guys and the worst experience we had. They have been very pushy to buy extra warranty. Once we got all the paperwork done we noticed the car has already some issues. The day after we went to complain and return the car and they said they are going to send the car to service and they are going to arrange the time and let us know never called and didn't follow up even once we said we want to return the car the manager refused and showed us attitude. Very very bad service. We asked them to return the warranty because we didn't get any service they just playing to pass the time and again refused. Do NOT BUY ANY CARS FROM THEM. It's just wasting time and money.