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This dealership treats everyone like family. They are so... - HAB
This dealership treats everyone like family. They are so friendly & genuine. They make it easy & you feel like you're getting fair, honest attention. I just leased my 3rd car from them, and always go here for service (a 30 min drive, but worth it for the friendly people). Can't recommend it enough.
The Services Department - heno78
The service department is amazing all the techs are phenomenal and professional, they take good care of my car all the time and treat me with respect and courtesy. I recommenced them over and over again.
Over ten years, I was provided with an excellent service... - MC
Over ten years, I was provided with an excellent service at Burrard Acura. I truly appreciate James Lee from service department. He is knowledgeable, professional and helpful. I will not go to another dealership to service my car because James Lee’s customer service is simply amazing. I am sure you are a valuable meaning of your customer service team. Thank you James.
We bought A car from these guys and the worst experience... - Dena
We bought A car from these guys and the worst experience we had. They have been very pushy to buy extra warranty. Once we got all the paperwork done we noticed the car has already some issues. The day after we went to complain and return the car and they said they are going to send the car to service and they are going to arrange the time and let us know never called and didn't follow up even once we said we want to return the car the manager refused and showed us attitude. Very very bad service. We asked them to return the warranty because we didn't get any service they just playing to pass the time and again refused. Do NOT BUY ANY CARS FROM THEM. It's just wasting time and money.
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.