Acura Burrard refused to pay replacement cost for an upside down rear wiper. This was a “certified used” BMW X5 that Burrard Acura was unable to certify rear wiper functionality.
Acura Burrard stated they would “do their best” to resolve it. The issue was reported to Acura Burrard on the same day of purchase.
We spent hours of of our own time to take the vehicle back to the Acura Burrard service team, under the advisement of our very professional Sales Representative Aldric, at Acura Burrard.
Unfortunately, the mechanics at Burrard Acura (team Paneesh), do not have the tools or skill set to fix the problem. Seriously? It’s a wiper!
We waited several days for guidance from Burrard Acura on our next step. After no action, we spent another half day to have the problem fixed by people that know what they are doing and have the right tools.
We graciously asked Acura Burrard for the minor reimbursement (I seriously mean extremely minor cost for Burrard Acura). This was refused after many requests. Our sales rep Aldric, at Burrard Acura, claimed to have made many attempts to the assistant manager, Sunny of Burrard Acura, with an outright refusal of reimbursement.
This is not about money, it’s the principal of the matter of my complaint. Multiple text messages have shown that Acura Burrard have never “committed “ to anything after purchase of sale. Therefore they are not responsible, and clearly Burrard Acura management have no concept of basic moral principal or respect for a client after purchase.
Dustin Davis, Sunny and Aldric at Burrard Acura are all rolling their eyes at this.
They have the choice to make Burrard Acura better. I am talking about very basic principals, and it’s a wiper. If Burrard Acura can’t fix this basic customer service issue, then maybe you need to dig a little deeper into your people/process/soul
Don’t settle for “we’ll do what we can”, demand a commitment like “we WILL fix it”