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Professional and Friendly Sales Rep. - Thomas W. Sun
Trading in the Ford Edge 2007 and driving away a beautiful brand new white MDX, our family had a pleasant experience throughout the entire process. The friendly and professional sales Josh, the front desk, and the financial manager made everything so easy, simple and clear! I definitely recommend car shoppers to come and enjoy their professionalism and knowledge!
Excellence Customer Service - lizg5115
This was our second time signing our lease with Lougheed Acura and we will continue to in the future because of the exceptional customer service from our dealer, Chris Choi. He really took the time to explain the features of the new car and answer our questions - always willing to go above and beyond to make sure our experience at Lougheed Acura is exceptional. We are happy with how smooth the whole process went and with our new car! Would recommend Lougheed Acura & Chris Choi without hesitation.
My mistake..contemplating trading it to a different car - AE
Recently bought a 2018 RDX elite model about month and a half ago and I’m already been back at least 5 times to the dealership for all sort of issues that I had discovered driving the car.
Its true that buying a slightly used car can save you some money, but I am beginning to think that its not worth it based on my experience.
My advice is don’t trust the dealership when they say they fully inspected the car. Have it independently check by your mechanic before buying it or write it as a pre-condition in your offer. It will save lots of time and effort as they made you think that the problems are your doings.
l great sales staff - Bear
I dealt with Sales Manager Haris Adel and Sales Manager Rick Proctor, exceptional treatment by both men and especially Rick Proctor who really went out of his way to make sure everything was to perfection with regards to my new /used 2017 Acura RDX. Highly recomend Richmond Acura.. Henry in service was also great to deal with.. I myself was a in sales in construction equipment and found the people I dealt with very profedssional Again highly recomend Richmond Acura
Extremely dishonest Sales Manager - Carguy76
had a deal from “both” sales managers, and drove out from out of town,to make the purchase. The deal was for 2 vehicles, I had already test driven one, and was test driving the second. I had both vehicles running beside each other.. I took the second vehicle out, and while returning on the second test drive, I noticed someone test driving the other vehicle as I returned. The sales guy said we could write up a deal before they returned.. I was waiting for the deal to be written up, and Dino the sales manager wouldn’t write the deal.. He wanted to wait, to see if he could get a better deal, from the people test driving.. I argued I was here first, and I want to put a deposit, to purchase both. He refused and made me wait, to see what these people after me, were going to offer him a better price. We had been there for 2 hours, before the dealership opened. They refused to honour our agreed upon price, and refused to make a deal. Dino sold the one car as I sat and watched. Extremely poor business practices and would never return. I had to walk away from the other deal on principle, because they were so untrustworthy.
Outstanding Service - Tiny
We showed up with 45 min before closing thinking we may just look at vehicles and come back the next day to test drive. Spencer Larson meet us on the lot and was most accommodating. He took us for a test drive and stayed 1.5 hours past closing to answer our questions and concerns. I would highly recommend seeing Spencer if you're looking to purchase a vehicle from Harmony Acura/Honda.