511 Alberta SRT Service Centres

Had the opportunity to use South Centre VW for my first - Daird McKee

Had the opportunity to use South Centre VW for my first service & windshield replacement on my 2022 VW Cross Sport. Jaden Mah (parts) was great, polite very precise and secured the windshield for me for the scheduled replacement later in the month. I was super happy with my interaction. Tyler Morin(service advisor) was equally happy to see me at 730am while it was -38 outside, explained scope of work, length of the repair, how to contact me for later in the day as well as ordering me a Uber to get me to work. Tyler also updated me on the repair as well as requesting approval on a service item that most dealerships in my past of just completed and charged me for, I approved the extra. I will be back, thanks for an amazing customer experience.

Best service in the greater Edmonton area - Doug47

Had bad experience at northgate in Edmonton called South Fort they said come right out were able to get my vihicle in and taken care of with no appointment. South Fort is were I will only make appointments and get any work done!! Also great value and great rates!

Took my vehicle in for warranty work and an oil change. - A66

Took my vehicle in for warranty work and an oil change. Was told the oil change is 130, it ended up being 168. They do not do a proper inspection and told me my vehicle only needed 1 part. Took it to another dealership and they had a page of warranty work. Don’t trust them here. They are incompetent. Got my vehicle back and for the first time since owning it I now have frost on the interior of my windows. Absolutely useless.

Servicing my Audis at this location since 2007. - Aga

Servicing my Audis at this location since 2007. Terry is always very professional, knowledgeable and helpful. Excellent service!

Brought my vehicle in for Seasonal Tire Swap today. Both... - Mhvns

Brought my vehicle in for Seasonal Tire Swap today. Both the Service Advisor Rhonda and Service Manager Holly were great/very knowledgeable. Overall great service. Would highly recommend Southgate VW Service.

We have bought 2 cars from these guys they are absolutely... - Heather.ashford

We have bought 2 cars from these guys they are absolutely the best wouldn’t go anywhere else Phil and Derek are awesome guys to work with

Bought a 2020 jeep grand Cherokee from Southside Dodge... - Pipefitter 50

Bought a 2020 jeep grand Cherokee from Southside Dodge dealt with Sheldon great salesman very nice person I will be back there and the service is great too

Worst customer service ever. - ampengelly

Worst customer service ever. I have taken my outlander there a few times and it has been nothing but a headache. My car kept stalling when I was driving. Southside Mitsubishi couldn't find anything wrong. I took it elsewhere and they discovered my wires were corroded under the hood and the battery was almost gone. They installed new bulbs in my headlights but whatever they did is wrong because I can barely see the road when I am driving. Absolute criminals at this dealership

Every one was very helpful and professional. - Dtattersall50

Every one was very helpful and professional. Even Miriam is such a sweetheart. Great service

What started as a bad experience, turned to a great - Aaron

What started as a bad experience, turned to a great experience. I was having a problem with the battery in my 22 Jeep Wrangler, booked an appointment and brought it in the next day . When I got there I was told I would have to leave it there all day, I couldn't do that as I had other appointments later that day, I told them I wasn't told I would have to leave it all day and to cancel my appointment and left. I spoke with Brad McCorry (General Manager) on Monday about what happened, he apologized for what happened and for the miscommunication we had (we emailed a few times), then he ask me to give him a day to figure things out. Brad called me the next day and he arranged for someone to bring me a loaner and pick up my Jeep. They had my Jeep for 2 days, replaced the battery (it was bad, failed their test), did the oil change and tire rotation I ask for and did an inspection and found one of my rear shocks was leaking so they ordered the parts and will call me when they are in. When everything was fixed and my jeep was ready they called me and I was going to pick up my jeep, but the loaner had a dead battery, Richard (service advisor) sent someone with my Jeep and picked up the loaner. Now that's AMAZING customer service. I've bought two 2022 Jeep Wranglers from them one in the summer of 22, got into an accident in Dec and totalled that jeep, so I bought another one in Dec. xx. Albert Dodge was Amazing to deal with each time. I will be buying a 2024 in the spring. Thanks Brad for taking Extremely Good Care of me.

Fast & Friendly Service dept - Autumn_moon

Fast & Friendly service dept. Got in and out quickly . Hassle free appointment made online. Were asked if we needed a ride but opted to wait since it didn't take long. Overall happy with them.

The staff at Stadium Nissan are amazing. - Delia

The staff at Stadium Nissan are amazing. They accommodated me by letting me bring my car in for service one day earlier than what I had booked Adam was so nice and friendly and told me he would do what he could to help me. I got my tires changed and an oil change that day even though they where booked up.

I went for my toyota highlander maintance service. - Lia

I went for my toyota highlander maintance service. Adam Kumi (Product Advisor) was wonderful at finding out information I needed regarding my car. He went above and beyond to find it out and I was very impressed with his service. Hieu Le (New Vehicle Sales Manager) was also incredible! He also helped me with part of the information I needed. He was very pleasant to deal with and also went above and beyond to make sure I was able to get what I was looking for on my car. They also have an amazing manicure service for their clients that may decide to wait for the service been done. Chin is amazing! The nice lady that does the manicure service, and her work is amazing! They also offer you a shuttle service to take you to your home or office, in case you can't wait for the service to be done, also pick up so you can come for your car. I recommend them and you will not be disappointed! If by any chance you have any issues, talk to the manager. I hear he is amazing as well and will resolve it for you or make things better.

Service department is great, my vehicle was is in, out - HartmanA

Service department is great, my vehicle was is in, out and ready in a timely manner.

No warranty / poor customer service - Jesus Christ

The old saying warranty is only as good as the dealership. Don't expect warranty out of these guys. They will give you every excuse in the book as too why they shouldn't warranty. even after buying multiple new vehicles through them when I had one with some warranty issues they treated me like they didn't know me.

Does not accept responsibility for workmanship. - Disappointed in stettler dodge

Does not accept responsibility for workmanship. Would not recommend this service department to any for work. Also since going to another dealership for work I have found out that stettler dodge prices are extremely high compared to this other dealership I now go to. Didn’t realize how much they weee over charging for work.

Great staff - Vicki123#

I would recommend Stettler Gm to anyone they are a great group of people and I have had great service with them. They are helpful and always have a smile for you.

WARNING! - Concerned Car Owner

WARNING!!! Service department scam! I own a 2022 Mazda 3 sedan, around 15k for mileage. Rec'd e-mail advising 'essential maintenance' was due. Took it in, received a call from Service agent saying cabin filter needs replacing ($80 CDN) and Block Heater damaged ($232 CND) and wanted confirmation to do the work. I said NO...it seemed odd that after only 15k, city driving only would need a new cabin filter and I wanted to see the damage to block heater, before they fix it. I went to Stoney Trail Mazda wondering how my block heater got damaged? When I got to the dealership, the service agent showed me that the cord attached to block heater was broken and felt I must have driven off with cord plugged in. I told him, here is the problem with the service departments findings: 1.) I thought when you (service agent) said the block heater was damaged...it was the block heater, not the cord. 2.) The block heater has NEVER been plugged in...the car only goes from inside an attached garage to an underground heated parking lot at my place of work. It was dark outside when I picked my vehicle up and when I looked at the block heater cord the next morning, the cord was NOT the same cord that was originally on my Mazda! The cord was a beat up old electrical cord that had been wrapped a long time ago with electricians tape. I contacted the service manager at Stoney Trial Mazda and explained that his department just tried to scam me by telling me work needed to be done. The service manager politely told me there is no advantage to them scamming me and said he would look at the cabin filter and block heater cord. I told the Service Manager him checking after the fact would be a waste of time. I explained to the Service Manager that when I said NO to the work being done, they just changed original cabin filter and block heater cord with a dirty filter and a broken block heater cord. The Service Manager didn't see how THEY (Stoney Trail Mazda) could make money lying about the filter and damaged cord. I slowly explained HOW they probably make money by lying: 1.) Most people would take the service department's work on the work needed to be done and approved the work. 2.) The mechanic does nothing other than the essential maintenance (hopefully) and parks vehicle for pick up. 3.) Customer comes to pick up vehicle, pays the $400+ bill and is none the wiser. 4.) No parts were used by Stoney Trail...mechanics time is zero, but charges for 4 hours of work...with no work needed to be done, parks the car and repeats a scam with next car, which means the Service Department can push through a lot of vehicles in one day...making money! In the end, the Service Manager said it was probably the Mazda dealership I bought the vehicle from that scammed me. I told the Service Manager i have never taken my Mazda to the dealership I bought it from, because Stoney Trail was more convenient. The Service Manager insisted it was the dealership I bought it from and to contact them. In SUMMARY, my personal experience with Stoney Trail Mazda, the service department tried to scam me and when I called them on the scam. The mechanic scrambled...replaced original cabin filter with a dirty one they had laying around and replaced original block heater cord with a bad cord laying around. HAPPY ENDING....FORTUNATELY! I talked with Service Manager at Kramer Mazda where I bought the Vehicle, explained everything to him and KRAMER MAZDA WILL FIX EVERYTHING UP...NO CHARGE!!!!