Southside Dodge Chrysler Jeep Ram

Brought my 2020 Dodge Ram 1500 Sport in yesterday for an oil change using Synthetic oil. When i went to pay it was $189.00, i said to the guy taking my payment how ridiculous the price was for a simple oil oil change using Synthetic oil. When i went to pay it was $189.00, i said to the guy taking my payment how ridiculous the price was for a simple oil change, he said "yeah, you are not the only one complaining about the price increase". I think from now on i will go elsewhere or even do it myself, I'm finding more and more that dealerships are horribly over priced for services which is unfortunate since I have been a long time customer there. More

It was all good Kasey was very nice. The service as excellent. They follow up and very helpful to all I need The service as excellent. They follow up and very helpful to all I need More

I work with a dealership in Manitoba, we have a mutual client who had come in for a safety- I have been dealing with Shelley Mclean in service and let me tell you, Southside is lucky to have her! She client who had come in for a safety- I have been dealing with Shelley Mclean in service and let me tell you, Southside is lucky to have her! She goes above and beyond for her clients, my experience and my customers experience were more than exceptional! Southside is lucky to have you Shelley! More

I had to bring my van in for service today and dealt primarily with Shelly. What a gem of a human!!! Explained the vehicle’s issue, so friendly, so accurate with time and cost estimates. So reassuring. primarily with Shelly. What a gem of a human!!! Explained the vehicle’s issue, so friendly, so accurate with time and cost estimates. So reassuring. I felt dubious about using a mechanic at the dealership but they completely exceeded expectations and I would come back again just for Shelley. More

TLDR - Southside literally crashed our van during service and will not pay to fix it, and lied about filing a police report Our 2021 Chrysler Pacifica was booked in for service on Friday November 4th for and will not pay to fix it, and lied about filing a police report Our 2021 Chrysler Pacifica was booked in for service on Friday November 4th for what we believed to be a battery issue. After dropping it off our advisor Shelley McLean notified us later that same day that the repair was complete and that we could pick it up. After picking it up and driving it home, when we went to start the vehicle it did not start. We returned it to Southside so they could complete the repair properly (having obviously not been done properly the first time). After calling the following Monday November 6th to follow up with repair, Shelley informed me that "they didn't have enough to do the repair properly, but they thought it would work?". I just wanted the repair completed properly so I could move on, I ignored this and asked them to call me when the repair was properly completed. After hearing not very much for a simple battery replacement, I called Shelley on Thursday November 9th. She did not take my call, but the assistant service manager Theresa Badry reached out to me that they believe my repair is complete but they weren't 100% sure yet (?), but also informed me that during a test drive my vehicle was involved in a collision. Mistakes obviously happen, people unintentionally get into collisions every day. Theresa said that they got the other drivers information and they had filed a police report. Theresa informed me that I will have to take the van back after the battery repair, and go through my insurance to get the body work fixed after they crashed it. The following morning I reached out to RCMP to get a copy of the police report because the pictures of the damage didn't seem consistent in my mind with "the other driver running a red light". The person I spoke with at the RCMP detachment confirmed that Theresa lied and the dealership did not file a police report. Thinking (rightly) that this seems crazy that I should contact my insurance and go through with the repairs at my expense even though they literally crashed it and Theresa lied about making a police report. I reach out to the GM Matt Swainson on Friday November 10th around 9:30AM. After talking with him for while, he reluctantly agrees that the dealership should take responsibility for the collision (which seems crazy to even type out because an employee at the dealership was driving when they crashed it). He agrees that Southside will incur the cost/insurance dealings to repair, and the cost to replace the 2 car seats for our 1 & 3 year old because they are legally required to be replaced after a collision. He did not agree that our new van will depreciate in value do to their error, and would not offer any additional compensation. I agreed at the time because I wanted to put this unfortunate situation behind me. Around 4PM this same day, Theresa called me back because Matt went home with the flu. She informed that the Controller Rochelle Oakes told her to tell me that they in the end will Southside will not incur the cost/insurance dealings for the repair and that I have to go through my insurance. Obviously not satisfied with this solution, I called back to reception so I could leave Matt a voicemail and the receptionist informs me that me it still on site and did not go home, but was currently is a meeting with Rochelle. I wanted to hold for him because I had a funny feeling he would ghost me (especially after Theresa lied to me about him going home with the flu), and the receptionist informed that their phones "don't hold calls well (?)" and that she will give Matt the message and he will call me back after his meeting. Matt did not call me back and went home for the day. They still have my van, not sure if the battery is fixed, but it has a couple new dents & scratches. Thanks Southside More

Well, They have done it again. Run from the service department. Extremely shady and unprofessional. I have never had unethical dealings anywhere near the level of this place. Do n Run from the service department. Extremely shady and unprofessional. I have never had unethical dealings anywhere near the level of this place. Do not take anything they tell you service wise as unbiased and truthful. More

Worst experience of my life I went in for a recall an came out 3000 grand later an charged me 600 in parts an 2500 in labour witch is pathetic to me you all are crooks an should never work on anyone’s ca came out 3000 grand later an charged me 600 in parts an 2500 in labour witch is pathetic to me you all are crooks an should never work on anyone’s car especially after you had to buy me a new tire cause you guys don’t know what your doing on peoples stuff. More

Bought a 2020 jeep grand Cherokee from Southside Dodge dealt with Sheldon great salesman very nice person I will be back there and the service is great too dealt with Sheldon great salesman very nice person I will be back there and the service is great too More

Very Expensive $297.85 for a 765 cold cranking battery and 124.80 to install for a total of 422.65.That says it all crazy prices. $297.85 for a 765 cold cranking battery and 124.80 to install for a total of 422.65.That says it all crazy prices. More