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Exceptional service and help when needed! Congratulations... - lengrainger
Exceptional service and help when needed! Congratulations to both Dawn and Judy for helping us out during the cold winter! Thank You!
Our truck heater blower went down, they managed to get us fitted in during a tight schedule! It was greatly appreciated!
Was ok this time felt a little rushed should have got few... - cummins0617steele
Was ok this time felt a little rushed should have got few other little things on the truck before making the deal but I am still very happy with my new truck and Vinny was pretty decent guy to deal with he did everything he said he would
Top notch service. Excellent people made me feel like... - Skip
Top notch service. Excellent people made me feel like family . Love these people thanks again
Had my truck in for exhaust manifold repair and rear... - steener59
Had my truck in for exhaust manifold repair and rear brakes replacement, suppose to be done in two appointments, they manage to get it done all done the same day. Great job
Oil change service was fast and excellent! No... - Victoria
Oil change service was fast and excellent! No appointments or waiting time! Everyone is polite and attentive!
Great, Fast, Friendly service. Well satisfied. Took my... - eddheb
Great, Fast, Friendly service. Well satisfied. Took my vehicle in tue morning and major work completed by following day. Recommend this Dealership!
Amanda is awesome . She is a great help , very friendly .... - tomandtanyamatthews
Amanda is awesome . She is a great help , very friendly . Excellent service . Would recommend everybody
Be advised, the service department is less than... - Upset Customer
Be advised, the service department is less than trustworthy.
The quote for service for my daughter contained many unnecessary items. $3800.00+ went to $400.00 when I took her vehicle to another licensed mechanic for a second opinion.
When I tried to talk to the service manager about the fraudulent items put on the quote by her technician things got heated and she hung up on me.
Been a customer since 2018. Always been treated well by... - Etahndah Cazon
Been a customer since 2018. Always been treated well by both sales and service team. CJ was awesome this morning getting my oil change done before work.
I did have a service appt booked for Jan 11/22 at 7:45 AM because check engine and tire pressure sensor lights for 3 tires were on last week and wanted peace of mind inspection done at same time. The check engine light went off after putting air in my tires and I told that to the guy standing at the door checking me in. He said there’s nothing they can do about that, which is fine but I said I also have peace of mind inspection booked and he said that’s recommended at 30,000 km and I should go to quicklube bay for oil change. Got fluids checked, oil change, new oil filter done. Today Jan 13/22 I got an email from Service saying during your recent visit “we made you aware of additional services that may be needed”. I wasn’t told anything about recommended work so I phoned service to inquire. The lady said due to my mileage (8500 km) a tire rotation is recommended. So now I have a second service appt. to get my tires rotated. If that guy had let me drop off my car on Tuesday I wouldn’t have to come back a second time in one week.
I was very pleased with the promptness of getting my... - Kenwb
I was very pleased with the promptness of getting my truck into the shop as I use my truck everyday for work. My advisor April Thomas was cheerful and very easy to work with. She also gave me updates at my request.
I left derrick dodge they are useless and dont care . I... - Andy49
I left derrick dodge they are useless and dont care . I went to southtown and saved 280 bux on the repair the crooks at derrick wanted
Please Beware get the service and respect and save some cash .
Absolute robbery! Do not visit this dealership. Took a... - kevdouglas
Absolute robbery! Do not visit this dealership. Took a dodge vehicle in due to check engine light, and veh in “ limp mode” not going over 60 km/h. Was told it needed over $2,000 to repair speed sensors in the transmission. The veh is a 2007 charger not worth 2k. I took it home, google searched issues and found the code could be due to old transmission fluid. Comparing issues like, cruise still works, odometer and tach work still it very likely could just be bad fluid. They never advised me of this! I took veh to Canadian tire, spent $276 on fluid flush/change and veh now runs perfectly!
Parts department excellent, service department needs... - lollyog
Parts department excellent, service department needs better communication between advisors, mechanics & customers! They need to LISTEN to customers instead of ignoring what is being said. 3 times I took my jeep in for new key fobs, they wasted my time! Had problems with key fobs working off and on for a few months, they assumed it was because batteries were placed wrong. It takes 1/2 hour to program them but had jeep entire day, then didn’t replace them. 2nd time waiting 3 1/2 hours but hey, they threw in a free wash! 3rd time jeeps alarm kept going off cause new fobs still were not programmed right. But they charged me 2 times for labor! Not happy at all! Gave Angela 5 stars as she was my second service adviser dealing with this, drove my jeep right to mechanic herself & didn’t leave until we were sure simple key fobs were working!
I lost all faith in Dodge dealerships (due to Courtesy... - jenn
I lost all faith in Dodge dealerships (due to Courtesy Chrysler) however Big 4 Motors has resorted my faith, not only in dealing with dealerships but dealing with good service/business as a whole.
I trust the service agents and mechanics 100%. I have had my vehicle looked over at other mechanic shops and have been told my Journey needs this (long expensive list) of work to be done. I then take my Dodge Journey to Big 4 Motors and my agent Keeton takes care of my concerns both in the repairs and financially. I appreciate Keaton doing everything he can get get my vehicle on the road quick, safe; and at a great repair cost.
I will always take my vehicles into Big 4. THANK YOU for giving me the trust again in vehicle service, this is not always easy to find as a female. So many repairs shops take advantage and just want your money, I can tell Big 4 genuinely cares.
Big Props to Keaton!
Ram 3500 taken in for heater repair 4 times. First time... - GT
Ram 3500 taken in for heater repair 4 times. First time they charged a lot for core flush and said fixed, 2nd time they said we “think” may be evaporator, charged $2k+, didn’t work. 3rd time they gave me a grill cover, I said never needed one before!! 4th time they said core shot….$1.8k. So what was real problem? All I can say is their service department has no clue. Only kept going back to have previous work recognized. Not recognized a lot. On last visit I had no appointment, 2 weeks by the time they say they may repair…the quote was “you never had an appointment for 4th repair so we are fitting you in the best we can!
Don’t count on this dealership for service!
I was a first time customer and very pleased starting... - lyonsemail
I was a first time customer and very pleased starting with appointment booking all the way through to pick up. Amanda and the team made it a clear choice to return for my service needs.
Excellent customer service from John S., accommodating,... - Lubi
Excellent customer service from John S., accommodating, friendly,
made a process stress free for us. Had a chance to go for a test drive made my decision easier.
Stony plain Chrysler replaced my engine on a 2019 ram... - Jeff MacKenzie
Stony plain Chrysler replaced my engine on a 2019 ram 3500 at approximately 7000km they lifted cab off truck to change motor while doing this they failed to guide cab up properly and gauged my rad with the fan blades the damage to the fins was on the inside of rad at the top of rad as well as the steel top part of rad the fins were bent downwards they refused to pay for it the damage could not have come from the top as there are shrouds/guards that prevent something from coming from top remember the fins were bent downwards precisely what would happen if the rad hit the fan when cab was lifted. $1700 paid to big rock Chrysler Hinton which confirmed the damage was caused by fan blades. Darrel told me to have a good life. Check reviews not the place to go.
Service department did not do job requested charged for... - rdminer
Service department did not do job requested charged for it and won’t back there work. Making all sorts of crazy claims and not taking responsibility for the shoddy work
Varsity Chrysler was my go to car dealership for many... - PDA
Varsity Chrysler was my go to car dealership for many many years …unfortunately their service department and service manager as of my last visit in December 2021, are a joke. Egotistical sit behind my desk service manager who couldn’t even directly look at me and speak to me like a human being. I wasn’t rude or unkind just concerned about my service bill and experience and basically he dismissed me and couldn’t be bothered.
Good job Varsity Chrysler you’ve lost a client from the last 10 well actually prob 15-20 years that we’ve been coming there.
Hope the 600 bill that your mechanics screwed up the first time for the same amount of money and you charge the customer, is worth losing a client who is about to purchase a new vehicle.
Run …don’t purchase a vehicle from them because the service department is a joke.
The service manager rectified a problem I had. Thank you... - Courtney
The service manager rectified a problem I had. Thank you for the good service on our vehicle.
Poor service - Unsatisfied customer
I have been a loyal customer of this dealership since the early 90’s. Since the new ownership, it’s apparent they do not believe in customer service. I had an issue with my Ram and I told them what I thought the issue was. That was totally ignored, they had the truck for 60 days and charged me $2800 for what should have been an obvious warranty power train claim. On top of that, I paid an additional $300 to have it towed to the dealership I was loyal to and they didn’t provide a loaner vehicle for the first two weeks so I had to pay almost $1400 for a rental vehicle. I’d advise anyone to stay away from this dealership!
Several days ago I was travelling from the BC Cariboo to... - Lillian
Several days ago I was travelling from the BC Cariboo to pick up a puppy at Edmonton Airport. When I stopped in Hinton for lunch noticed a strange drip under my car. I called Big Rock Chrysler afraid that I would be stuck on the road with my new puppy. Nikita the friendly receptionist got me booked in right away. In a few minutes she was back to tell me that Ken the mechanic had found the source of the leak and I was ready to go. The service as efficient and COMPLIMENTARY. THANK YOU so much, Nikita, Ken and the Big Rock Chrysler leadership. Lillian
A big shout out to Sylvia as she made her effort to find... - Joy Dela Cruz
A big shout out to Sylvia as she made her effort to find the part that I need for my truck. very nice customer service between the parts and service department, big thumbs up. thank you 👍👍👍🙏🙏🙏
It was a good dealership. I gave Bridge City a lot busy... - Ashrod
It was a good dealership. I gave Bridge City a lot busy in service & buying a lot of car/trucks too. Found they weren’t willing to work with their long term clients & I was forced to leave this dealership. Because of this I wouldn’t recommend going to this dealership. This dealership has cut me off & didn't want to work with me. The service manager doesn't care about his customers & poor services. I'm adding this complaint at the time I stopped going this dealership because poor service & management didn't care. I had some parts that had order in they were topper for 1 ton truck & thule for my van. I didn't back from parts department or the dealership. This shows the dealership didn't care wasn't interested in their customers...If anyone interested resolving this problem. I have contacted BBB & AMVIC. It's interesting that the dealership doesn't want resolve this problem & I tried calling the dealership too...
Fast Friendly Service - Mare
Called in for an oil changed, and the service department was able to fit me in right away. Fast friendly service. Also helpful in some other concerns I was made aware of. Thank you.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
Assistant Service Manager