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Very friendly and clean. Comfy waiting room with coffee,... - Tyler
Very friendly and clean. Comfy waiting room with coffee, TV and vending machine. Oil change could be 15mins faster but overall good experience.
Tony Kunz was a true gentle man, he brought my car to me... - Joanne
Tony Kunz was a true gentle man, he brought my car to me when finished, kept in contact with progress on my vehicle. Great person to deal with. Always go to Tony. :)
Shad looked after our vehicle and he explained everything... - Leah
Shad looked after our vehicle and he explained everything very well and had the work completed as fast as it was possible to do so.
Harit was very helpful and friendly i drove from Seaton... - ShawnC
Harit was very helpful and friendly i drove from Seaton to service my challenger on Saturday he is the best i will be coming back.
Top Reviewed Service Specialists At This Dealership
Be advised, the service department is less than... - Upset Customer
Be advised, the service department is less than trustworthy.
The quote for service for my daughter contained many unnecessary items. $3800.00+ went to $400.00 when I took her vehicle to another licensed mechanic for a second opinion.
When I tried to talk to the service manager about the fraudulent items put on the quote by her technician things got heated and she hung up on me.
Sales staff as well as service staff were friendly and... - david.kohut
Sales staff as well as service staff were friendly and knowledgeable. Service was very quick.
Very attentive to initial meetings. Well informed. Made... - Dodgebud
Very attentive to initial meetings. Well informed. Made me feel like they were “ on my team “ as well as the dealers. Brought to my attention dealer specials and options.
Michael in the body shop was fantastic. Made a bad... - Billiebong
Michael in the body shop was fantastic. Made a bad experience bearable. Outstanding and timely service. Work was done before I expected it to be. Thank you!
Bonnie was helpful and answered all questions. Very... - gdruggett
Bonnie was helpful and answered all questions. Very friendly to deal with and made sure I was updated of everything that was being done to my vehicle.
Tire trouble while on camping trip to Cochrane. Drove to... - galtsn70
Tire trouble while on camping trip to Cochrane. Drove to Cochrane Chrysler, drove into the service bay. Helped immediately by Michelle and staff. Kind, friendly!
April and Tamara both know what customer service is and... - Claudia
April and Tamara both know what customer service is and take good care of your vehicles service visits. One time I came in after a road trip and my jeep was covered in bugs and Tamara was kind enough to give back my vehicle washed !! April alway has a smile and goes the extra mile as well !! Ten out of ten!!!
I left derrick dodge they are useless and dont care . I... - Andy49
I left derrick dodge they are useless and dont care . I went to southtown and saved 280 bux on the repair the crooks at derrick wanted
Please Beware get the service and respect and save some cash .
Absolute robbery! Do not visit this dealership. Took a... - kevdouglas
Absolute robbery! Do not visit this dealership. Took a dodge vehicle in due to check engine light, and veh in “ limp mode” not going over 60 km/h. Was told it needed over $2,000 to repair speed sensors in the transmission. The veh is a 2007 charger not worth 2k. I took it home, google searched issues and found the code could be due to old transmission fluid. Comparing issues like, cruise still works, odometer and tach work still it very likely could just be bad fluid. They never advised me of this! I took veh to Canadian tire, spent $276 on fluid flush/change and veh now runs perfectly!
Excellent service, honest answers, and quick. Service rep... - Scotty123
Excellent service, honest answers, and quick. Service rep was awesome, friendly, honest, timely and explained everything.
I lost all faith in Dodge dealerships (due to Courtesy... - jenn
I lost all faith in Dodge dealerships (due to Courtesy Chrysler) however Big 4 Motors has resorted my faith, not only in dealing with dealerships but dealing with good service/business as a whole.
I trust the service agents and mechanics 100%. I have had my vehicle looked over at other mechanic shops and have been told my Journey needs this (long expensive list) of work to be done. I then take my Dodge Journey to Big 4 Motors and my agent Keeton takes care of my concerns both in the repairs and financially. I appreciate Keaton doing everything he can get get my vehicle on the road quick, safe; and at a great repair cost.
I will always take my vehicles into Big 4. THANK YOU for giving me the trust again in vehicle service, this is not always easy to find as a female. So many repairs shops take advantage and just want your money, I can tell Big 4 genuinely cares.
Big Props to Keaton!
Always friendly and worked on off hours to make sure I... - Keagan R
Always friendly and worked on off hours to make sure I helped and happy with what I was getting. Great service and great work ethic.
Excellent customer service from John S., accommodating,... - Lubi
Excellent customer service from John S., accommodating, friendly,
made a process stress free for us. Had a chance to go for a test drive made my decision easier.
Bad service with pushy sales people - andreas_brunthaler
I bought a Jeep Cherokee there in 2016 and purchased the extended warranty as well. A big mistake never do it - Nothing was covered and for the price of this I could have saved myself a lot of trouble. The oil changes they are recommending are a joke and they were upselling my wife things we didn't need and therefore I never went back to the service department. I was checking on winter tires and was treated as I was doing them a favour and giving a lecture which tires I should not buy and only buy theirs. My AC always said on HI on the passenger side and after I spent money on the diagnostics I was told "nothing we can do". In other word once the papers are signed they don't care at all anymore.
The salesman was beyond lame and showed me nothing how the car works. There was no GPS as promised and only after some haggling they installed it. It sucks anyways never get the GPS for Jeep because it is so outdated and can't differentiate between US and Canada.
Also there annoying sales department was hounding me to trade in my vehicle only after I had it for a few weeks. They kept on calling me at work with stupid suggestions and then never called me back anyhow, which was going on for years. In other words one of the worst dealerships I had to deal with and I will never ever give them a cent of my hard earned money. The Jeep is gone and so are the problems. If this would be the only car dealership in the entire world I rather would walk then drive one of their vehicles.
Service departmentEvery appointment was an... - Cherokee2018
Every appointment was an episode.
Software recall appointments with 4 hour durations
Denting my Jeep door
Forgetting to perform requested wheel alignment
Performing an alignment, which was still out when I took to Courtesy.
Wanting to replace front rotors (warped at 20,000km) for $600. Did all 4 corners myself with performance parts for 450.
No willingness to work with me on any of the above.
I received excellent customer service from Monica when my... - s.warrington
I received excellent customer service from Monica when my car wouldn’t start. She told me to have it towed in, but it wouldn’t be fixed until Monday. She kept me informed about the repairs and the cost. She went over and above good service.
211 $ dollars for an oil change!!! 7 litres of synthetic,... - Lost a customer
211 $ dollars for an oil change!!! 7 litres of synthetic, Didn't even get a genuine Mopar oil filter.....
Thanks a-lot its already tough times for the working class but bossiness like your needs to be investigated. People deserve to know your Thieving Crooks with no conscience.
Honestly, the worst vehicle customer service that I have... - Steviefiedler
Honestly, the worst vehicle customer service that I have ever dealt with. After just purchasing a vehicle at Cam Clark ford last August this experience was nothing but exhausting at go dodge. The vehicle my brother purchased was given to him on a Friday at about 5p.m, (without any insurance) this was the Friday of the family day LONG weekend. He had told them he had work and it might take a couple days to get insurance (also it was the long weekend so good luck getting insurance) but they still gave him the truck. Obviously after purchasing the truck he wanted to get the lowest insurance so he also wanted to shop around which I was doing for him. I was in contact with they lady in finance named Tracey. I had my wits end with the whole experience after she called me because her day was ending at noon on Thursday and she needed the insurance, but wait I thought I was the customer here and I don't care when your day ends, In this phone call she yelled at me to return the truck by 6p.m that day because I told her we were shopping around for the best price of insurance. She told me it had been a week.... it was three business days we were working with here. She was yelling at me like it was my fault but this dealership gave him the truck without insurance.
By far the worst experience and will never ever suggest anyone to deal with this dealership due to there lack of professionalism and the way they treat their customers.
We had our vehicle in for insurance claim last year, the... - mcs
We had our vehicle in for insurance claim last year, the invoice said there was a wheel alignment done, but it was never done. We had it done at another garage and paid for it ourselves plus we had to get new tires.
Stay away anyone in edmonton . Go to southtown chrysler... - Andy49
Stay away anyone in edmonton . Go to southtown chrysler .this service dept is a joke and the manager is so unprofessional.and verry snoty .please be warned
This is the worst business I have ever encountered in my... - garybishop321
This is the worst business I have ever encountered in my life. High pressure tactics, to unnecessary work done on repairs. Avoid this place at all costs.
Poor service - Unsatisfied customer
I have been a loyal customer of this dealership since the early 90’s. Since the new ownership, it’s apparent they do not believe in customer service. I had an issue with my Ram and I told them what I thought the issue was. That was totally ignored, they had the truck for 60 days and charged me $2800 for what should have been an obvious warranty power train claim. On top of that, I paid an additional $300 to have it towed to the dealership I was loyal to and they didn’t provide a loaner vehicle for the first two weeks so I had to pay almost $1400 for a rental vehicle. I’d advise anyone to stay away from this dealership!
Several days ago I was travelling from the BC Cariboo to... - Lillian
Several days ago I was travelling from the BC Cariboo to pick up a puppy at Edmonton Airport. When I stopped in Hinton for lunch noticed a strange drip under my car. I called Big Rock Chrysler afraid that I would be stuck on the road with my new puppy. Nikita the friendly receptionist got me booked in right away. In a few minutes she was back to tell me that Ken the mechanic had found the source of the leak and I was ready to go. The service as efficient and COMPLIMENTARY. THANK YOU so much, Nikita, Ken and the Big Rock Chrysler leadership. Lillian