80 Alberta Ram Service Centres

I just bought an out of province Miata and booked an - 1lesclose

I just bought an out of province Miata and booked an appointment 1 week before the actual inspection. I got there just before the scheduled time of 0800 and was kindly offered a ride to my place in town. I was told the inspection would take about 3 hours and was surprised when at 0930, voicemail asked me to call Redwater Dodge. I was informed at that time that some out of province paperwork from Alberta Registries was required in order to complete the inspection. I went to the registry office and got the paperwork they requested. At 11:30, I walked over to the dealership to collect my car and was informed that because I had not provided them with the required paperwork at the time I dropped the vehicle off, nothing had been inspected. The question I have is: The requisite paperwork must have been known by the staff at Redwater Dodge BEFORE I brought my vehicle in but I was not informed of this until after the fact, so, why is this ? Darned poor show here isn't it? If they are trying to frustrate a customer they have succeeded nicely!

I have been dealing with Richard and Renfrew for awhile - tal.hogbin

I have been dealing with Richard and Renfrew for awhile now and they have treated me with respect and always top shelf.

First class service work, and at the price quoted, on my - randyhancock

First class service work, and at the price quoted, on my 2008 Dodge 2500. I also want to thank Ms. Carla Law for her great work with obtaining factory specific information on my vehicle for me. Five stars, at least !

Took my vehicle in for warranty work and an oil change. - A66

Took my vehicle in for warranty work and an oil change. Was told the oil change is 130, it ended up being 168. They do not do a proper inspection and told me my vehicle only needed 1 part. Took it to another dealership and they had a page of warranty work. Don’t trust them here. They are incompetent. Got my vehicle back and for the first time since owning it I now have frost on the interior of my windows. Absolutely useless.

We have bought 2 cars from these guys they are absolutely... - Heather.ashford

We have bought 2 cars from these guys they are absolutely the best wouldn’t go anywhere else Phil and Derek are awesome guys to work with

Bought a 2020 jeep grand Cherokee from Southside Dodge... - Pipefitter 50

Bought a 2020 jeep grand Cherokee from Southside Dodge dealt with Sheldon great salesman very nice person I will be back there and the service is great too

Every one was very helpful and professional. - Dtattersall50

Every one was very helpful and professional. Even Miriam is such a sweetheart. Great service

What started as a bad experience, turned to a great - Aaron

What started as a bad experience, turned to a great experience. I was having a problem with the battery in my 22 Jeep Wrangler, booked an appointment and brought it in the next day . When I got there I was told I would have to leave it there all day, I couldn't do that as I had other appointments later that day, I told them I wasn't told I would have to leave it all day and to cancel my appointment and left. I spoke with Brad McCorry (General Manager) on Monday about what happened, he apologized for what happened and for the miscommunication we had (we emailed a few times), then he ask me to give him a day to figure things out. Brad called me the next day and he arranged for someone to bring me a loaner and pick up my Jeep. They had my Jeep for 2 days, replaced the battery (it was bad, failed their test), did the oil change and tire rotation I ask for and did an inspection and found one of my rear shocks was leaking so they ordered the parts and will call me when they are in. When everything was fixed and my jeep was ready they called me and I was going to pick up my jeep, but the loaner had a dead battery, Richard (service advisor) sent someone with my Jeep and picked up the loaner. Now that's AMAZING customer service. I've bought two 2022 Jeep Wranglers from them one in the summer of 22, got into an accident in Dec and totalled that jeep, so I bought another one in Dec. St. Albert Dodge was Amazing to deal with each time. I will be buying a 2024 in the spring. Thanks Brad for taking Extremely Good Care of me.

Fast & Friendly Service dept - Autumn_moon

Fast & Friendly service dept. Got in and out quickly . Hassle free appointment made online. Were asked if we needed a ride but opted to wait since it didn't take long. Overall happy with them.

Working on Dodge Durango - Paulsrt8

Service team was great to deal with. Went above and beyond to fix the problem and kept ya up dated on the status of our vehicle

No warranty / poor customer service - Jesus Christ

The old saying warranty is only as good as the dealership. Don't expect warranty out of these guys. They will give you every excuse in the book as too why they shouldn't warranty. even after buying multiple new vehicles through them when I had one with some warranty issues they treated me like they didn't know me.

I WAS BANNED FROM STETTLER DODGE BY THEIR GENERAL MANAGER - macygrn

I WAS BANNED FROM STETTLER DODGE BY THEIR GENERAL MANAGER BECAUSE THEY HAD TO REPLACE TIRES ON MY CAR WHICH THEY INSTALLED, WHICH WERE DIFFERENT TIRES THAN THE ONES THAT I REQUESTED. THEY MADE THE MISTAKE AND TOLD ME I WAS GETTING A BETTER TIRE THAN THE ONE THAT I ORDERED. THEIR LOSS IN MY BUSINESS IS MY GAIN IN NOT RETURNING,

I have been getting service on my 3500 Dodge Ram for over... - Dodge Ram

I have been getting service on my 3500 Dodge Ram for over 15 years at this dealership . It is an amazing place. I have made many great friends there. They are honest people and take great pride in their work. My truck has 525, 000 now , and I’m shootings for a million I couldn’t have done it without my friends at straight line dodge I would also like to mention a new service man, Moe aka Mopar Moe 👍 I just had my trucks under carriage pretty much replaced. What amazing service I received , everything went like clockwork 👌 thank you soo much Moe and the rest of you for an acception 5 Star service experience The truck is running again like a top Jeff 👍Thanks as always Dale 👌

really wonderful service was there and again treated me - azmy

really wonderful service was there and again treated me like family than you Rassel trying his best to give his best to help me and ofcourse than you nader wonderful man to deal with

Needed work done to my transmission and couldn't get it... - unknown

Needed work done to my transmission and couldn't get it in locally so I called them. They got it in and fixed up right away and it has been great ever since. Thank you Vermilion Chrysler! Their parts guys are always great to work with too

Nothing but excuses for there poor work ethic - Clayton01

Drop my car off for warrenty work unexpected breakdown Was told they would have it in the shop within the hour to let me know what's wrong. Gave them 3 hours only to return and find my car outside and not touched .When I asked about it they said they would get it in right away. At first they said the car ran fine and to get the window to work I just had to shake my door . They offered me a loaner and told me they would call me and let me know. 5 days go by I had to call to find out there waiting on parts I was fine with that but a call would have been nice. The following week I called back they said they don't get parts on a Monday and I get it i don't want to work on Mondays why would dodge .I call Tuesday parts in they will call me by 3 pm by this time I needed my car by the next morning again no call from them. I call back to find again my car was not touched I got nothing but excuses about broken bolts on other cars and sick employees. It will be 12 days my car has been at this shop and excuses blaming dodge for there shipping procedures .it's never the shops fault. I will never return to this shop for anything. Kevin and the young lady working service with all there excuses has help me with that decision. Thanks for nothing wainalta