Original concern was repeating Check Engine Light. - Roger Hawkins
Original concern was repeating Check Engine Light. Disastrous news was it was a major problem - HPFP and the total fuel system needed replacing. It had been recalled, but a redesigned solution and parts were not available at that time. Sad news was delivered by Service Rep Laine (in the best way possible). She promised to talk to the area manager to see if a repair could be found at the most reasonable cost available. Unfortunately I had to wait a long time, but eventually a completely new set of parts arrived, and 2 days later I got the happy call from Laine that my truck was ready for pick-up.
After driving for a month from that day, I can honestly say that my Ecodiesel is running better than ever. As well as the major repair, the mechanics also took care of earlier minor frustrations like a Speed Control contact that never did function correctly.
The Staff which I worked with at the dealership were absolutely first class. From Laine in the Service department to the mechanics who performed the operation, I could not have wished for more caring and competent employees.
Going forwards, I was promised that when a permanent resolution to the problem is found, then my recall will still be in affect, at no charge. And for now, Laine was true to her promise that they would supply the necessary parts and do the interim repair at the lowest price possible. What more could a customer wish for. Thank you Airdrie Chysler, Ram Jeep.
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