80 Alberta Jeep Service Centres

Nous avons dû effectuer une réparation des freins de - Hélène et Gilles

Nous avons dû effectuer une réparation des freins de notre VR lors de notre voyage dans l'Ouest canadien en juin dernier. Nous désirons remercier sincèrement le gérant de service, Brett Knisley, qui nous a si gentiment accueillis et qui a fait des pieds et des mains pour que la réparation se fasse le plus rapidement possible pour que nous puissions reprendre la route. Son professionnalisme, son accueil, sa disponibilité, son sourire ont fait en sorte que ce fut une très belle rencontre et que nous vous recommandons le département de service de ce garage. Dommage que nous demeurions si loin ! Merci Brett ! Hélène et Gilles Chicoine, Shefford, Québec

A+++ Service - JeepGirl

Always a pleasure dealing with the service crew at Cold Lake Chrysler . Appointment booking is made easy to accommodate the customers schedule , shuttle available to deliver you to where you need to be when there is work being done to your vehicle . Professional and friendly staff to deal with . Keep up the great work Cold Lake Chrysler .

This dealer ship treats you like family and helps you out... - Miranda Robinson

This dealer ship treats you like family and helps you out as much as they can. Does not get you to change stuff out that does not need to be done. Also will drop prices a bit to help you out. I would recommend this dealer ship to any one that wants to be treated like a human and not just another number.

When I arrived at the quick lube door, I was greeted... - Tazchia

When I arrived at the quick lube door, I was greeted immediately by the friendly staff. I also spoke to Jaden about my concerns with my headlights. He quickly checked out my concerns and found that I actually had no working headlights. I was very thankful. He walked me over to the parts counter and advocated for me to purchase the right bulbs that I needed. The team in Lube worked so well together. Its not often that you recieve top notch customer service these days, but I must say these group of men worked very well as a team. BIG thumbs up!!! I would definately go there again and if anyone wants to be treated with respect and honesty I would take your service there

Scarily incompetent and disorganized staff. - Emily

Scarily incompetent and disorganized staff. I went for an oil change at the quick lube, and it was a total disaster. I pulled up after waiting a bit, and they checked my lights. They pop the hood, then proclaim that I have windshield washer fluid in my coolant. This turns into a whole mess, with multiple people looking it over who have no idea what coolant looks like. They insist my engine is about to be ruined if I don’t schedule it in for some services. This makes no sense, as I have been driving it without any issues for many kilometres. While they are fussing about the coolant thing, (no oil change has been started yet- the reason I went there) they take out the cabin air filter. They never put another one back in. I eventually learn they they are freaking out over the coolant because they insist that it can only be red, not the yellow-green that it is. I decline all the interventions they are pushing and try to get them to finish the job. Finally they let the vehicle pull forward, and then leave me there parked and start working on another vehicle. I finally loose it and get out of my vehicle to find someone and ask what is going on. Some lady opens the door for me and lets me go, saying that they were just waiting for me to see if I wanted to schedule those services. I’ve never had a quick lube constantly insist I get out of the vehicle like this place did. I still have no cabin air filter, or even a sticker that lets me know what oil they used, but I leave because I still have 5 hours of driving ahead of me. So I’d say avoid this place at all costs. I had no idea an oil change could be such a disaster. I left feeling worried that they ruined my vehicle.

Recieved a call today asking about my 2015 Fait car, and - Nancy_schnurr

Recieved a call today asking about my 2015 Fait car, and that they had a person that wanted to buy my car. Here is the conversations that happened via text. Hey Nancy, this is Roger Frederick from Derrick Dodge. I just left you a vm, I’m trying to reach you about buying your vehicle for another customer. I have a higher budget for this unit, would you be open to a quick chat? Thanks so much! Reply ‘unsub’ to end. Which vehicle Do you still own the 2015 Fiat 500? Yes Awesome! Would you be open to receiving an offer on it if the price was right? Cash, Yes, there is no trade-in or buying another vehicle Would you happen to have time today to bring the vehicle in so I can provide you with a firm offer? Yes Awesome! What time works best for you? I am leaving no maybe 40 min Sounds good! Looking forward to seeing you. So I arrive at dealer and ask for Roger and he had no idea of this conversation. So he looked up my phone number to find my car in which he said you are here for a buy in. At that time I said no, and that as per this conversation it was to be cash and I am not buying a car. He said he makes so many calls and he was not talking to me as it was an Ai system auto system. So I said you are fishing people who have taken their vehicle's here for unexpected sales. And there was no interest in buying my car for cash and there was no customer wanting the car. I told Roger you are a scamer and I wasted my gas, km's on my car plus my time because of the call and text's I received from Dereck Dodge in Edmonton. So if you receive any calls or texts from Derrick Dodge Edmonton it's a scam to get you to waste your time with the false intentions of paying your car with no buy in or trade in. Total scamers and I'll never take my car there for an service again as this is how they use your information to target you.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

Poor service - Meaghan19

Had my truck over a week to fix multiple issues, one being the rear seal leak. A month later a diff dealership noticed it was leaking again, took it back to Eagle River and they said it wasn’t leaking. Also would not give me a rental to use to get around while they looked at my truck. Poor customer service, will never go back.

A couple of weeks ago we had repair work done we then - lesmartz

A couple of weeks ago we had repair work done we then went on a holiday The vehicle broke down . We had to drive 2 hours with the heat on to a dealership in. California costing us $700 US. Eastsidge dodge told us whatever it cost they would reimburse us the money back . Whem we got back i had to take it to Bob the manager and a few days later we barely recievied less then half the money We are not happy with this dealership and they have lost our buisness I am on Disability and shouldnt have to be made a fool of. Very bad mechanics. Never go to this place.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

Family friendly focus to get the customer what they want - Sivacoeld

Family friendly focus to get the customer what they want and need. Go above and beyond

Avoid this place at all costs! - Mohammad Eassa

Avoid this place at all costs! They do repairs that are not required on a routine basis. Vehicles get damaged at their dealership when they are left to have work done. I Can't say enough bad things about this place. If Chrysler Canada cared about their reputation at all it would close this place... I gave them one star only because that was the smallest option

From my experience this place is evil 😈 Check - robert.berube

From my experience this place is evil 😈 Check somewhere else I do not recommend no one to deal here

My Ram truck is a lemon. They have replaced Motor, Rear... - dealership sucks

My Ram truck is a lemon. They have replaced Motor, Rear diff, Trany, Rear Springs, Main Wiring Harness, Fuel Tank Vac Lines & Vac Canister, and numerous Wheel sensors.

WORST dealership I have ever had the misforture of - armwrestler

WORST dealership I have ever had the misforture of dealing with. I am a senior and had MANY deals with many dealerships, this is the most disgusting, rude, lying nasty place I've dealt with. My advice, NEVER use them for anything, buying and especially "service". susan the manager is the nastiest, rudest and Mean person ever. I am expecting an apology from her for her lies and false accusations and I have two witnesses to the contrary of her balcony. Be very wary of her for one...no longer the new truck from them.

Not impressed of being charged 350.00 restocking charge.... - Cha_iller

Not impressed of being charged 350.00 restocking charge. I feel was wrong. I ordered a part they told me I need, I called back within 15 min to put order on hold. I called back later canceling the order. They informed me the cut off to cancel was past and needed to charge me a restocking fee. They confirmed the part was not yet shipped but the charge was for canceling. But I believe 350.00 was very extreme of a charge. Will not deal with them again if I can help it, specifically when I do purchase a new vehicle

Worst service department - Greazynuts

I had an electrical issue with my 2015 jeep. Had it towed to pioneer and they called and told me I had to pay for part. This part should have been covered so I disagreed and called Chrysler. I had issues with this place not honoring warentee before and now they put it on file that this part is water damaged which is a lie. I have video of me changing the part in their driveway without a drop of water or mud in or even on it

Spur of the moment breakdown on the road, had me looked - Tim Anderson

Spur of the moment breakdown on the road, had me looked after as soon as the parts were in the next day, thanks again.