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New Car Purchase - LAMinat0r
Audi Edmonton North made the purchase of my new A5 a very enjoyable and special experience.
John immediately made me feel welcomed and was very personable and approachable. John was knowledgeable when I had questions about the vehicle and was not pushy when it came to trying to finalize a deal.
Stacey was an amazing Finance Manager as she was able to provide a wealth of knowledge in helping me determine what my financial options were. She made the numbers easy for me to understand and found a way to make it work with my budget.
I am very pleased with my new vehicle and I will 100% be returning to Audi Edmonton North for a future vehicle purchase. I would recommend Audi Edmonton North to anyone that appreciates honest, high quality, and attentive customer service. And a special thank you to Mike for running such a great dealership.
45k service - Trevor
Pleasant service, and everything was completed within timeframe expectation. Loaner vehicle was prepared immediately upon drop off of the vehicle, and clean. Prices were stated upfront and explained well.
Dishonest - Tyler
Completely unprofessional and don’t care about their costumers after they leave the store. My wife and I bought a Q8 and traded our Toyota in. I was told to put a stop payment on our account and they would deal with it (even after I said a payment is due right away) They paid late and in turn missed a payment. I voiced my frustration and didn’t even get an email back..... amazing to me that they would lose a repeat costumer over such a small amount of money. I think you can get better service and respect at discount car dealership!! Save your money
Bad service experience after being loyal customer for 5 year - Girma Lulu
I came to this auto shop specifically because of the Audi brand, but I was incredibly disappointed in the service. I was having problems with my Audi 4 low oil pressure. To solve the issue they recommended cleaning the engine. They cleaned the engine but charged me 6-hour work $2600 without showing their hourly rate on the invoice. After this expensive cleanup, the next day the low oil pressure sign came back. I took the car back to them but their response was very passive and slow, after 7 days of waiting they recommended to have another 14 hr work estimated to cost $6500. I was expecting really friendly service, fair pricing, someone to clearly explain the problems with my car to me and to drive away with the car fixed. Unfortunately, I experienced none of these things.
It was really frustrating to be treated this way. With all their electronics loaded types of equipment could"t configure out why their expensive repair didn’t fix the problem. Instead, they told me over and over that there is no guarantee on fixing low oil pressure. The car was in their shop for 7 days waiting for diagnose result and still not sure if it can be fixed. I was tired of waiting and asked if I sale the car how much they can pay me for my Audi 4 2013 with 98,000K I sell the car. The sales manager said $500.00, which even cant cover the new tires cost I put n the car. After I got my car back that bumper was damaged at their shop. They denied arguing that the damage was done before the car came into the dealer. Its totally bad service.