4 Alberta Audi Dealers

Not the first time (but will be the last) I've had lousy - bracko

Not the first time (but will be the last) I've had lousy service at Royal Oak Audi. Had a crack in my windshield. Had it fixed by Speedy Glass, Cranbrook (another incompetent company), but the tech cut or broke wires for the rain sensor. I take it to Royal Oak. First day, something was wrong with the part and they couldn't fix it that day, no apology, little explanation, just "we're going to have to keep it here over-night." I needed it so I bring it back the next day and they tell me they have to get new or different part. Again, no apology, no empathy for the inconvenience. Bring it back a 3rd time - wrong part, so they order ANOTHER part. Forth day I bring it back. This entire time, Kaitlyn Shores, the service rep is obtuse, unfriendly, unapologetic for the inconvenience, and dismissive. Finally on the forth day they fix it. I was upset and said something out of frustration which I regret, but I wanted Ms Shores and the service techs to know I'm done with bringing my car back to them and I wanted it done today. I finally got my car, again, no apology, no empathy, and no appreciation for my business. So I write to the service manager Erik Kocoj to express my displeasure. Instead of being apologetic for the inconvenience he was angry and aggressive toward me. A sign of an immature person. I understand now why the service is so bad at Royal Oak. Mr Kocoj didn't apologize for me having to take my car back four times. He didn't apologize for the rude service rep, the wrong part, or for the general terrible service. He actually blamed me for the situation and totally defended his rude and obtuse service rep. He showed no empathy towards me as a customer. It would have been better for him to use language like "I understand your frustration." "I apologize for the inconvenience." "I'll speak with my service rep." "Please understand that what you said about our service tech's was inappropriate," (which I do understand). Mr Kocoj's response reinforced my impression that customer concerns are secondary to defending staff rather than understanding what went wrong and how the situation could have been handled better (by the service rep and me). I'm actually grateful this happened because I dreaded taking my car to Royal Oak. It has been a unpleasant experience for 10-years.

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TRASH people TRASH cars - this is my third Audi (2025 - sghorb

TRASH people TRASH cars - this is my third Audi (2025 RS7) and it will be my LAST Audi because of Rob Dawes, Nathan in sales, and Bassim in service. Collectively the car quality matches the people, absolute GARBAGE. I have had this car for a year and it has been nothing but problems from day 1. I was told the car would be full PPF, it is not and it is failing where they installed it. The car sat at the service for almost 5 weeks because the cluster went on it. I have asked this dealership for the past 8 months to find me an older Audi to get into and they have been ZERO help.

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I have been working with Aldin Mujic at Audi Edmonton - KVSL

I have been working with Aldin Mujic at Audi Edmonton North. I have never before received such good service! I appreciate that he kept me up to date throughout this process, without ever being pushy!! If you are looking for an Audi - please talk to Aldin. He is wonderful!

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The service department has been very disappointing. - miker77

The service department has been very disappointing. I purchased a brand new 2016 Audi TT from Glenmore Audi and my extended warranty expired in October 2023. Since then I have spent about $5,000 on repairs on the same problem. In December 2023 they replaced the fuel pump and charged me about $3,700. Two weeks later exactly the same problem happened. They again replaced the fuel pump and charged me about $1,200. When I suggested it was exactly the same problem, with exactly the same indications I got a song and dance about how it was reasonable that they had to fix the exact same problem twice within a month, that I should pay in full for both services, and that I had to get my car towed twice within one month with all of the other attendant costs and time away from work. Then, to add insult to injury, they told me that I could trade in the vehicle that I had paid about $80,000 for 7 years ago for $15,000. I would not recommend buying an Audi and I would try to get a second opinion with respect to any repairs that need to be done.

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