After getting the usual maintenance on my S5 Cabriolet at Audi Southgate, my service advisor Terry Kupsch who is great to deal with, introduced me to a Salesperson who goes by the name of Rory which I began to explain I was interested in trading my vehicle for a Q8 which he answered he'd be in touch with me right away with the details.
Well, it's been 2 wks and nothing, only a text asking me if I owe anything on my car, which I don't, and after that, nothing but pure silence, no follow-up, nothing.
Can you imagine? Needless to say, I'm already looking at other alternatives like Porsche or Jaguar, to name a few.
I'd like to know what the CEO at Audi thinks about this, or even better, I'd love to know how many sales they lose because of their lack of responsibility to their clients; after all, this is where I take my car to get my services since I have Audi Care.
You lost a potential sale, a loss of revenue, of course, and most importantly, a loyal client to the product you sell.
At this point, it wouldn't surprise if not even the "Higherups" follow up on this or even bother to reach out as I guess this is your modus operandi.