Audi Royal Oak

This was my second time bringing my 2021 Etron to Royal oak Audi first time for a recall and second time for an issue that I was having, both times I had the pleasure of being looked after by Ian Gilchrist oak Audi first time for a recall and second time for an issue that I was having, both times I had the pleasure of being looked after by Ian Gilchrist. my experience was made great ,both times because Ian went above and beyond my expectations. I didn't have to say much about the issue because he knew exactly what I was talking about and got right on it. after I dropped off my vehicle he communicated with me every step of the way and made me feel like appreciated. he is pleasant to talk to and answered every question I had with patience. Thank you Ian for a job well done. More

Audi Royal is a money grabber. Mr. Gord told me on the phone that a battery change for an Audi Q7 would cost around $700. That includes the price of the battery and 1 hour to 1.5 h Mr. Gord told me on the phone that a battery change for an Audi Q7 would cost around $700. That includes the price of the battery and 1 hour to 1.5 hours of labour charges, including the reprogramming. I confirmed on the phone that if I bring my battery, and I was give the quote of replacement and reprogramming means 1 to 1.5 hours labour + reprogramming charges roughly ($350+ tax). I booked an appointment and took my vehicle to the Royal Oak dealership. The service representative gave me a bill of 698 for labour charges which was around 3 hours of labour just to change the batter. Insane! I asked if they want to honor to the quote they gave me on the phone and I reminded Mr. Gord the conversation and he was blank with no answer. I pulled my vehicle out and got an appointment with another Audi Dealership and change the battery with reasonable cost and much less what Audi Royal Oak quoted me. The staff is rude so avoid Audi Royal Oak. They just want to come in and charges you whatever they want. More

I truly had a horrible experience with royal oak audi. I went to look at a used lexus and was helped out by Curtis a used car salesman at the branch. I took the car for a test drive and made an appointmen I went to look at a used lexus and was helped out by Curtis a used car salesman at the branch. I took the car for a test drive and made an appointment the following day to finalize a deal on the vehicle and made it clear I was going to purchase the car. I was contacted an hour before my appointment on the following day and told that the vehicle had been sold. Very disappointing when the staff gets your hopes up and sells the vehicle before you even have a chance to make a deal. I wouldn't recommend this branch to future clients, they are dishonest and don't keep there word, and will push customers aside to make a quick sale. More

had service today, regular scheduled maintenance, bryan pirie once again helped out. very friendly, knowledgeable as always. i wish everyone one i dealt with was as good as him. main reason i always get n pirie once again helped out. very friendly, knowledgeable as always. i wish everyone one i dealt with was as good as him. main reason i always get ny audi serviced their because of their great staff like bryan! More

We had a service and front brake renewal on March 20 and we assisted by Bryan Pirie in the service department. He was of great help, explaining what the service/brake renewal involved and afterwards, what h we assisted by Bryan Pirie in the service department. He was of great help, explaining what the service/brake renewal involved and afterwards, what had been done. He communicated clearly to us and generally treated us in a manner that many other businesses could attempt to emulate. Thank you Brian! More

I had a recent Service Appointment with Audi Royal Oak. The Advisor was Bryan Pirie, he was friendly, knowledgeable and provided an overall exceptional experience for me. My issue was fixed quickly and was The Advisor was Bryan Pirie, he was friendly, knowledgeable and provided an overall exceptional experience for me. My issue was fixed quickly and was happy to leave with a very clean car. Thank you!! More

I bought my car five years ago and I’ve been happy with the customer service at Audi Royal. This month I had another car service and the customer service Bryan was very nice, professional and respectful. the customer service at Audi Royal. This month I had another car service and the customer service Bryan was very nice, professional and respectful. I’m glad to be Audi Oak’s customer More

I was very satisfied with the past 4 years of service so returned when I wanted a new car. Cory Watson was my original sales contact and I returned to him and recieved the same excellent service. returned when I wanted a new car. Cory Watson was my original sales contact and I returned to him and recieved the same excellent service. More

Over the past 15 years as a customer, I have always had exceptional service at Royal Oak. Both with new car sales and the service department. Over the years I have dealt with most of the staff and they h exceptional service at Royal Oak. Both with new car sales and the service department. Over the years I have dealt with most of the staff and they have always been professional and courteous. I've had the odd part fail over the years on different models but they've always taken care of the issue and got me back on the road in a timely fashion. It is the quality, comfort and finish of Audi that keeps me coming back to the brand, but it is the staff that keep me coming back to this dealership. More