"Every time I make an appointment it gets messed up. 1st..."
Every time I make an appointment it gets messed up. 1st time was supposed to be on a Thursday. They called Wednesday night telling me to come on Friday. So I came Friday. Then when I got there they said “oh.. did no one call you?” So I said “yep, you told me to come today instead of yesterday” to which they replied “oh... the part isn’t in. You’ll have to come back next week” so I did even though I’m 2 hours away. The next time I needed service I called to cancel & left a message but apparently no one received it or communicated it. When I made the next appointment they couldn’t find it in the system even though they called to confirm the night before. Pretty unprofessional.
"The experience was seamless and excellent overall...."
The experience was seamless and excellent overall. Courteous service, did not charge to fix repair on my tire. Everything completed on time. The only small improvement that could be made would be to create some kind of on-line booking platform.
Dale was extraordinary he was patient with me when I had to call my insurance broker for a copy of my insurance for the Loaner. I love your level of customer service and FYI I’m a former VP with Starbucks who considers himself knowledgeable about customer service. My business colleague owns a high end Mercedes and he’s impressed hearing about Glenmore Audi’s service compared to his. Thanks for asking
Pleasant service, and everything was completed within timeframe expectation. Loaner vehicle was prepared immediately upon drop off of the vehicle, and clean. Prices were stated upfront and explained well.
Easy to book service. Replacement of the Audi adaptive headlights on my SQ5 was completed timely as well of review of another error code I was seeing. All was handled under warranty. Staff were friendly and vehicle was washed for free.
Customer Service is always exceptional & this particular "recall" visit I was taken care of by Megan upon arrival & in her absence Boris upon pick up. Jay the shuttle driver deserves mention as well.
Doesn't matter who you get they are great & understand CUSTOMER SERVICE.