Zender Ford

Service had good communication during protracted repairs even sent pictures of work Adam was prompt responding to inquiries. even sent pictures of work Adam was prompt responding to inquiries. More

I am visiting the area from BC and needed a few things attended to on my vehicle. I used the "Quick Lane" option on arrival. Alex was very welcoming and my check-in was prompt. All items to be done we attended to on my vehicle. I used the "Quick Lane" option on arrival. Alex was very welcoming and my check-in was prompt. All items to be done were reviewed and prices identified. Alex took the time to review my options so I could understand (non-technical). The shuttle service offered was timely and the driver was very personable. Rates are reasonable (and appreciated for those on a limited pension). I would highly recommend this Dealership's Service Department and won't hesitate to use them again (if needed) when in the area. More

Alex Fedor has amazing customer service skills and is the reason I keep coming back! reason I keep coming back! More

Diane and Sharon were very informative and personable. They made me feel very comfortable and at home dealing with them. They made me feel very comfortable and at home dealing with them. More

I had two very good interactions with zender ford. My f350 just turned 10 years old with 12000 kilometres. So it is due for some issues. Unfortunately the issues both happened while on holiday & three My f350 just turned 10 years old with 12000 kilometres. So it is due for some issues. Unfortunately the issues both happened while on holiday & three days apart. The service department took the truck in with out making an appointment. That is unheard of where I am from. The dealership loaned me a car, my cost was for insurance only, again this was a huge relief and easy. Great way to operate a service department. I will give them a call if I decide to purchase a newer vehicle. Oh and the staff were great to deal with. More

Great service! Adam kept in touch with me for updates on the arrival of parts and then got me in really quick to get the service done. Thanks! Adam kept in touch with me for updates on the arrival of parts and then got me in really quick to get the service done. Thanks! More

I had a great experience with the crew they were very helpful and the work was done on time helpful and the work was done on time More

My experience with Zender Ford has been wholly positive, and I would not hesitate to recommend them. I bought a 10 year old Ford Fiesta in February 2025. In May, I discovered that the air conditioning wa and I would not hesitate to recommend them. I bought a 10 year old Ford Fiesta in February 2025. In May, I discovered that the air conditioning was not working. They quoted over $800 for the repair, but when I explained that I had just purchased the vehicle and had driven it less than 200 km, their service rep asked me to hold while she spoke with the manager and the salesperson. She came back to tell me they would repair the car for free, which they did. I would also like to commend Derek Ford who handled the sale. He was not only professional and courteous, but he found a buyer for my old car who did not mind it had an engine problem several trips to my trusted mechanic had not fixed. I had explained to Derek that I could not sell it in good conscience, and why, and he said, "I know a guy who will buy it from you as is." All the employees I spoke with at Zender say it's different from every other place they've worked, and all of them stress what a great, upstanding, honest company it is. They assured me Zender Ford stands behind what they sell. I was very skeptical, but it turned out to be true. More

Took my 2016 f150 in to fix a stalling problem. They had it done on time and then told me about a couple other things that needed to be done which I really appreciated. The car rental service they They had it done on time and then told me about a couple other things that needed to be done which I really appreciated. The car rental service they offered was a great touch. Thanks Zender! More

Excellent service. Prompt friendly shuttle drivers. Advisor was quick professional and took care of everything I asked for Prompt friendly shuttle drivers. Advisor was quick professional and took care of everything I asked for More