Woodgrove Chrysler

Great customer service at the parts/service department. Joe took the time on a busy Friday to assist sourcing parts needed and James fit in the service appointment following day. Truck was repaired to Joe took the time on a busy Friday to assist sourcing parts needed and James fit in the service appointment following day. Truck was repaired to resume vacation on the island. More

I will never deal with Chrysler/Dodge again. Bought a brand new 2019 Dodge Ram, an update with the U-Connect radio failed, and now the battery dies ALL THE TIME. Their solution - disconnect the battery w brand new 2019 Dodge Ram, an update with the U-Connect radio failed, and now the battery dies ALL THE TIME. Their solution - disconnect the battery when the truck isn't in use. Because the truck is still drivable, we don't qualify for a courtesy truck. 2 MONTHS LATER!!! We have to jump start the truck every other day and they say it's not their problem, they can't get the radio any faster. I will never deal with these guys - or buy a Dodge product ever again!!! More

They couldn't find the truck I wanted, so I checked a different dealership and found exactly what I wanted. They quoted me on it, so I went to that dealership to find out what they would quote me. I wa different dealership and found exactly what I wanted. They quoted me on it, so I went to that dealership to find out what they would quote me. I was quoted $8,500 less for the EXACT truck. When they found out I was buying the truck from the other dealership they were insulting. Needed documentation for my trade in and JC Dayne refused to email it to me and made me drive across town to pick it up. Don't waste your time or money here. You are not valued as a customer. More

Dealing with Lee MacDonald,Very polite goes above and Dealing with Lee MacDonald, Very polite goes above and beyond of what any sales staff would do, works very hard for you even after hours. I strongly Dealing with Lee MacDonald, Very polite goes above and beyond of what any sales staff would do, works very hard for you even after hours. I strongly agree if you purchase a vehicle from here do your Best to get Lee as your sales guy. So many words to say, will be referring any friends or family to this dealer. Thanks, More

If you need service on a new vehicle STAY AWAY FROM Woodgrove Chrysler.Their Service manager is a pomlass, concieted, untruthfull and unknowledgable little twit. I was lied to for 3 years regarding a c Woodgrove Chrysler.Their Service manager is a pomlass, concieted, untruthfull and unknowledgable little twit. I was lied to for 3 years regarding a coolant leak and strung along until the warranty expired and then tried to charge me for diagnosis and a hose clamp that still did not solve the problem. Nanaimo Chrysler fixed it right off and did so under warranty. Also beware of buying new there as my paper work for financing magically disappeared and they tried to get me to finance through their broker.This is a sleezy outfit and they eventually paid me $4700 as I caught their little Scam. That should have been a sign but I stuck it out for 3 years of bad service.Stupid Me !!!! More

missleading,and lyes I was told I bougth a perfect and in very good condition promaster2016, 33000 km for cash I was never told that the vehicle had 2 recalls non off I was told I bougth a perfect and in very good condition promaster2016, 33000 km for cash I was never told that the vehicle had 2 recalls non off them was repaired or taken care off, and the cruisecontrol was not working,the doorstoper broke after about6 weeks I had to repair myself,the servicemann was very reluctant to do so and wanted 2 dollars for each scew after that the younger brother, from the owner told me that I was a quite difficult custemer oh,, the owner himself told me that he bougth a volks wagen camper for him self maybe to much confidents in his own product ,I told him I like to convert the promaster to a camper,,,,,,,,this is only the second vehicle in 3 yers I had such a wounderful service never ever again a car from,, woodgoove ,, and yes I will post my experience on facebook plus there where a few more rip offs cheers, and best regreds,,,,,,,,,, Reiner Glyckherr More

Honest and stress free I haven’t got the best credit. I got used to getting a vehicle that fit my credit rather than what I want. I got used to stressing and waiting and wai I haven’t got the best credit. I got used to getting a vehicle that fit my credit rather than what I want. I got used to stressing and waiting and waiting. Lee got me what I needed and wanted. Never once felt stress. I was surprised that I got a car quickly. I was fully informed each step of the way. This surprised me that there was so much that I didn’t know. Thank you for being a true credit wizard. More

Helpful and friendly service Best car buying experience I have had! He helped me and informed me of all my options rather than trying to force into buying something I didn't want. Best car buying experience I have had! He helped me and informed me of all my options rather than trying to force into buying something I didn't want. More

Great place to purchase a new vehicle Lee worked hard, and got me into my new SUV . I liked the service, the friendliness and I trusted Lee. At this dealership they are not pushy and pho Lee worked hard, and got me into my new SUV . I liked the service, the friendliness and I trusted Lee. At this dealership they are not pushy and phony, that over board niceness that some salesmen give you. In past years at other dealerships, I'd be told come in you are approved, after sitting at a dealership for minimum 5 hrs and not driving away in a new vehicle. Lee kept his word had everything ready for me. I wasn't at the dealership very long and I drove away with a brand new vehicle. More

Honest, helpful and committed to customer service. After many bad experiences with other big dealers it was very refreshing to find a dealer who did not play the usual car sales games. Lee was honest, After many bad experiences with other big dealers it was very refreshing to find a dealer who did not play the usual car sales games. Lee was honest, transparent and bent over backwards to answer questions and to show through actions their commitment to a happy customer experience. . More